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Customer Reviews for Integra 18 ft. x 10 ft. White Aluminum Frame Patio Cover, 4 Posts 20 lbs. Snow Load

Internet #100647335

Model #1252006701018

Store SKU #1000597397

  • Durable, maintenance-free and customizable solution
  • Cover resists chipping, cracking, and peeling
  • Shield your family and patio furniture from the sun’s UV rays

Customer Reviews

  • 3.9
    out of 515 reviews
  • 82% recommend this product
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Showing 1-30 of 515 reviews
by
    Still in the box. Waiting to put it up in...
    Still in the box. Waiting to put it up in cooler weather. If anything is wrong I'm sure to let you know? But thanks for asking
    by
      missing 2 of the 6 boxes
      only 4 of 6 boxes were delivered. contacted Home Depot 3 times re: status of 2 missing boxes before they finally put in an issue ticket, but it's been a week and still haven't heard back
      by
      Response from Customer ServiceOct 6, 2021
      Please accept our apologies for the carrier error and by now you should have all of your boxes and material needed for the patio cover. Let us know how the patio cover comes out and send images to info@integrapatios.com. IntegraFSOLS
        Not like IKEA
        The instructions are lame and hard to follow. My tip is to print out the parts list and write the drill sizes and spacing in red, then stick it in your pocket. I put the PDF on my phone and had to scroll through it dozens of times. I was unable to mount the roof panels on the 12" marks because they were too wide and had to trim the last one with tin snips while standing on a ladder. It was no fun. I actually like the product but had a few too many problems.
        by
          • Recommended
          was fairly easy to install. (of course it would have...
          was fairly easy to install. (of course it would have gone better with 2 people). missed one important step.... marking every 12" before starting. mine came out uneven so I had to get creative to finish it. All-in-all it was and is a good deal. I like it so far. Waiting to see how well it weathers.
          by
          • Verified Purchase
          Not suitable for Florida residents
          I fell in love with this patio cover but unfortunately I found out that I was unable to get a permit for it since the company will not give you an NOA to preset to the building department and without that they will not issue one.
          by
          Response from Customer ServiceJul 28, 2021
          Due to Florida's high wind speed requirements, some kits will not be compliant with the Florida building code. The Contempra Patio Cover available through Home Depot will be compliant to Florida's building codes, and engineering can be provided. IntegraFSOLS
            • Recommended
            I had it installed by licensed contractors and they had...
            I had it installed by licensed contractors and they had a hard time figuring out the instructions. However, we all agree it is better looking and more solid than it looks in photos. Made from Aluminum which makes it light and strong…better than expected..and Home Depot delivered it to my home! Love it!
            by
            • Verified Purchase
            by
            • Verified Purchase
            The instructions are hard to follow
            The instructions are hard to follow
            by
            • Verified Purchase
            • Recommended
            No paper instructions, internet video was ok but it does...
            No paper instructions, internet video was ok but it does not let you know that you really need 3 or 4 people to put it together. I love to end product BUT it together is ridiculous!!!!!
            by
            Response from Customer ServiceJun 28, 2021
            We are happy you are pleased with the final product. We apologize for the install guide not being included in the shipment; we are in the process of making improvements to them. Once complete, install guides will be included in all future shipments. Please send pictures of the finished patio cover to info@integrapatios.com. IntegraFSOLS
            • Verified Purchase
            Terrible instructions
            Took my wife and I over 3 full days to assemble. Would have been half the time if there were decent instructions! The instructions skip several important steps. Plus, you have to drill almost every hole yourself. I would not recommend this!
            by
            Response from Customer ServiceJun 28, 2021
            We apologize that you had a difficult time with installation. We would appreciate your comments on the steps that you feel were missing or improvements we can make to make the installation run smoother. If you would please send an email to info@integrapatios.com we would like to hear from you. We would also like to know if you are happy with the final product. Please send pictures to us of the patio cover. IntegraFSOLS
              it turned out absolutley beautiful . However there were...
              it turned out absolutley beautiful . However there were no instructions with it. I was so proud I showed it to all my neighbors.
              by
              Response from Customer ServiceJun 28, 2021
              We are glad you are pleased with your patio cover. We are improving the install guide and once complete, the install guide will be shipped in every kit. Please send images of the finished patio cover to info@integrapatios.com. IntegraFSOLS
              • Verified Purchase
              1 found this review helpful
              by
              • Verified Purchase
              It’s great but the patio attachment rail was 2 feet...
              It’s great but the patio attachment rail was 2 feet short so we had to cut down to a 20 foot roof
              by
              Response from Customer ServiceJun 28, 2021
              We apologize for the shortage. We typically ship out replacement parts within 3 business days when notified. For installation questions and tips as well as order assistance, please contact us at info@integrapatios.com. Please send us images of the finished patio cover to the same email address. IntegraFSOLS
              • Verified Purchase
              It’s beautiful & gives great shade!...
              It’s beautiful & gives great shade!
              by
              Response from Customer ServiceJun 28, 2021
              We are happy you are pleased with the product. Please send us images of the patio cover to info@integrapatios.com. IntegraFSOLS
              • Verified Purchase
              I'm very happy with this product
              I'm very happy with this product
              by
              Response from Customer ServiceJun 28, 2021
              We are happy you are pleased with the product. Please send us images of the patio cover to info@integrapatios.com. IntegraFSOLS
              • Verified Purchase
              • Recommended
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              No instructions available, had to rely on YouTube from other...
              No instructions available, had to rely on YouTube from other mfg. material(roof) was to thin!
              by
              Response from Customer ServiceJun 24, 2021
              We would like to apologize for the lack of instructions in the shipment, and that you were unable to download them from our website: integrapatios.com/installation. We re-examined our policy and will include instructions in all shipments in the near future. The aluminum roof panels and kit are supported by engineering documents for the required loads. We hope that although you had some challenges, you enjoy the final product. Please send your patio cover images to info@integrapatios.com IntegraFSOLS
              • Verified Purchase
              It took about two afternoons for my wife and I...
              It took about two afternoons for my wife and I to put this together. The longest part of it was simply trying to figure out the directions. As many others have said the directions are AWFUL. We ended up googling the cover and found different instructions online that were much more helpful, but still terrible. Once we managed to figure them out, putting the actual structure together was not difficult, just time consuming. I am a mechanic and my wife is a stay at home mom, and we were able to complete it in two days. No contractors are needed as some people seem to suggest.
              by
              • Verified Purchase
              Great product,easy to assemble very sturdy, put it up in...
              Great product,easy to assemble very sturdy, put it up in 8 hours with 2 people .everything was in the kit it was a great experience
              by
              • Verified Purchase
              1 found this review helpful
              Home Depot and the delivery was great. Cover went right...
              Home Depot and the delivery was great. Cover went right upwith only a few glitches. Only complaint I had was having to go Online to get dumb instructions!
              by
              • Verified Purchase
              As said several other times in the reviews, the Instructions...
              As said several other times in the reviews, the Instructions aren’t the best. However, I was able to email the manufacturer with specific questions about the installation and they got back to me within an hour (during normal business hours.). The instructions should be easily Interpreted by someone who by trade is either a carpenter or contractor. The functionality of this product is 5 stars. I only knock it down to 4 because I had to send a few emails to get clarification on installation steps. If you’re curious about reading the installation guide beforehand, go to Integra’s website and view their pdf. From Start to finish, expect to spend about 6-8 hours on this project. I have recommended this to friends
              by
              • Verified Purchase
              t is a very good excellent project...
              t is a very good excellent project
              by
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              Response from Customer ServiceJun 24, 2021
              We are sorry to learn you are unhappy with your patio cover purchase. Please contact us at info@integrapatios.com to let us know why you are dissatisfied. We would appreciate your feedback. IntegraFSOLS
              • Verified Purchase
              The panels were not all drilled, the fascias (front and...
              The panels were not all drilled, the fascias (front and side were of different size) the manufacturer has been contacted. The issue hasn’t been resolved. Very unhappy about it.
              by
              Response from Customer ServiceJun 24, 2021
              Thank you for your orders. The roof panels should have been pre-drilled for fastening to the hanging channel at the house side. We apologize for this oversight if they were not. We believe the issue with your front and side fascias was that your first order in March 2020 shipped from our California factory. Your next order from March 2021 shipped from our Florida factory. The fascias are slightly different from each factory. I believe we resolved your issue by shipping you the side and front fascia that would match your original purchase at no charge as a courtesy. Please send images of your patio covers to info@IntegraPatios.com. IntegraFSOLS
              • Verified Purchase
              Meets our expectations as far as material. Only issues is the written instructions on how to inst...
              Meets our expectations as far as material. Only issues is the written instructions on how to install are not easy to follow. Also saw recommended in tools does not work on cutting support poles to a desired height.
              by
              • Verified Purchase
              • Recommended
              The patio cover arrived almost a week sooner that promised and so we got it up in time for a bbq ...
              The patio cover arrived almost a week sooner that promised and so we got it up in time for a bbq under cover for a weekend rain shower. I am 76 years old and with the help of a younger man we were able to have the entire 10X18 cover finished in about 6 hours. When done I was pleased with the way it looked, it looked very "clean" and well finished. I do think it would have been prudent of the company to have increased the price by a few dollars if needed to have put an instruction book in with the kit. I don't know but if someone ordered this product and did not have a good printer how they would ever be able to assemble the kit.
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Just wish it would have come with instructions....
              Just wish it would have come with instructions.
              by
              • Verified Purchase
              No instructions provided when it arrived....
              No instructions provided when it arrived.
              by
              • Verified Purchase
              Showing 1-30 of 515 reviews

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              Shape

              Rectangle

              Rectangle

              Rectangle

              Rectangle

              Roof Material

              Metal

              Polycarbonate

              Metal

              Metal

              Frame Material

              Aluminum

              Aluminum

              Aluminum

              Aluminum