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Customer Reviews for Integra 18 ft. x 10 ft. White Aluminum Frame Patio Cover, 4 Posts 20 lbs. Snow Load

Internet #100647335

Model #1252006701018

Store SKU #1000597397

  • Durable, maintenance-free and customizable solution
  • Cover resists chipping, cracking, and peeling
  • Shield your family and patio furniture from the sun’s UV rays

Customer Reviews

  • 3.9
    out of 515 reviews
  • 82% recommend this product
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Showing 1-30 of 515 reviews
Absolutely worthless, twisted metal scrap. No bolts, no screws. The...
Absolutely worthless, twisted metal scrap. No bolts, no screws. The aluminum panels and posts look like they were dragged to my house. Complete disappointment.
by
Response from Customer ServiceJun 24, 2022
We apologize for the shipping damage. It sounds like the shipping company may have lost one of your boxes with your bolts and screws. Once notified we typically ship the replacement parts in three business days. We hope you reached out to us already for replacement parts and if you have not please contact us at info@integrapatios.com. IntegraFSOLS
  • Verified Purchase
1 found this review helpful
Would have given five star, however instructions for the 22...
Would have given five star, however instructions for the 22 ft wide unit leaves a little to be desired. Great price for cover and after some time got the pieces all together and install was fairly simple. Does take a couple of friends to assist with! Took an abnormal amount of time just due to winds in the area and not wanting to fight wind and panels at same time.
by
  • Verified Purchase
Good patio cover Easy to install...
Good patio cover Easy to install
by
  • Verified Purchase
Very pleased with the Integra Aluminum Cover. Sturdy material and...
Very pleased with the Integra Aluminum Cover. Sturdy material and very nice look.
by
  • Verified Purchase
5 stars
I had a professional install for my family. It took him and another gentleman 10 hours. But I absolutely love tge finished product. I wanted someone that would provide a covering over my small patio. It does the job well. And very tall to cover over. I now can sit outside and enjoy.
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  • Verified Purchase
  • Recommended
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  • Verified Purchase
Missing box
Missing one box number 4 of 5 called but was told it might still come
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Response from Customer ServiceJun 1, 2022
Our apologies for the shippers losing your box. Please contact us at info@integrapatios.com so we can open an investigation to find it. Otherwise we will replace the contents of box 4 within 3 business days. IntegraFSOLS
  • Verified Purchase
Great cover, but it would have helped if they included...
Great cover, but it would have helped if they included instructions and not just a parts list for the DIYer. Had to get online to download and watched several videos. But once I got it installed, love it. Quality materials.
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Response from Customer ServiceJun 1, 2022
Glad you love your new patio cover. Our installation booklets are available on the Home Depot and Integra Patios websites. IntegraFSOLS
  • Verified Purchase
Terrible Instructions
Luckily, I had plenty of help installing this awning. Instructions were NOT included so I had to print them from the internet. Instructions were vague and difficult to understand. Had to watch a video constantly throughout the project. Everything was square as we were installing (right to left) yet the final panel didn’t fit. Choice was to cut hanging rail and front rail or trim the final panel. Still pondering. Ck
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    • Recommended
    by
    • Verified Purchase
    Shipped to us in bad condition, necessitating some repair. Also...
    Shipped to us in bad condition, necessitating some repair. Also shipped with no instructions and the local store we ordered it from wouldn't print them for us and we don't own a printer, so the assemblers lost a lot of building time while we drove around to find a means to print these. Also, the sheets that form the roof were all cut wrong at the manufacturer. What was to be a 2 day job is turning into a 4 day job, due to us not being given the proper materials. I have no comment on its ability to block out the sun since we're not too happy with whatever was sent to us.
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    Response from Customer ServiceApr 29, 2022
    Our apologies for your experience with our product. We encourage all customers to check in their materials once the shipment arrives so we can send replacements out quickly, typically in 3 days. We are available for installation issues Monday to Friday, 9am to 5pm via email at info@integrapatios.com. Please let us know if there is anything we can do to improve your experience. IntegraFSOLS
    • Verified Purchase
    It's worth the money. It needs a little better Instructions....
    It's worth the money. It needs a little better Instructions.
    by
    • Verified Purchase
    Job Well Done.
    Better Than Expected. Delivery, Condition, And Quality Well Above Average.
    by
    • Verified Purchase
    by
    • Verified Purchase
    Well made. Instructions difficult to understand. Some items...
    Well made. Instructions difficult to understand. Some items not pre-drilled. Shouls be more specific that 2 people are needed to install. However, durable and shipped with all the pieces and no damaged pieces.
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      by
        Easy to assemble and turned out great!...
        Easy to assemble and turned out great!
        by
          This patio cover looks great and somewhat better than I...
          This patio cover looks great and somewhat better than I expected. The directions are a bit vague so I gave it four stars. If the directions were more descriptive then I would've given it five stars. So, now we'll see how it holds up in the snow.
          by
            Instructions are difficult to understand. I haven’t started to build...
            Instructions are difficult to understand. I haven’t started to build yet. I’m making sure I understand them so I don’t make any mistakes.
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              by
                It's almost good for my demand. However, I think it...
                It's almost good for my demand. However, I think it needs more exact order steps for instalation, for example drain hole on both ends of patio needs to place in early steps on process ect...and how to trim Roof Pannel for fitting lenght of patio...!
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                  1 found this review helpful
                  by
                    The awning is beautiful but the instructions are terrible makes...
                    The awning is beautiful but the instructions are terrible makes it harder to put together other than that it's a wonderful awning
                    by
                      Directions to put together are a little hard to follow...
                      Directions to put together are a little hard to follow because parts are not marked. Support was good when I had a question, but I'm still working on an the project.
                      by
                        Master DIY required
                        The product in itself is not bad. Powder coated sturdy metal. As everyone else has stated, the directions are terrible. I have worked construction for 40 years. I have done more home projects than I care to remember and was going to build by own awning until the pandemic caused wood to soar. If you have not experienced building your own products then do not buy this. You can not go by the instructions because they leave a lot of steps out. You have to have a lot of common sense in building to put this together. That said, my wife and I built this in one weekend. And yes, somehow we are still married after completing this, although it was close at times. Please, get someone to build this for you if you do not have the experience.
                        by
                        • Verified Purchase
                        This is a very nice patio cover! Well-made and structurally...
                        This is a very nice patio cover! Well-made and structurally strong. Bought to cover our new small deck.The price I paid was excellent! We added an extra gutter going down the side because of the water hitting our deck. The only con was trying to deal with the lack of instructions to put together! It took extra time because of it! I am very visual, so I would recommend the company that made it to make one available so you can put together easer. Also, make better written instructions! Overall, would buy again!
                        by
                          Looks great! Had someone install it for me. Took about...
                          Looks great! Had someone install it for me. Took about 4 hours with a helper. I'm satisfied and hopefully it'll last a good 15 years or more.
                          by
                            Rating provided by a verified purchaser...
                            Rating provided by a verified purchaser
                            by
                            Response from Customer ServiceOct 20, 2021
                            Please send us your thoughts for this rating to info@integrapatios.com as we strive for four and five star ratings only. IntegraFSOLS
                              Need to include instructions
                              Love my new patio cover. Only complaint was the instructions. None were included and had to look up online. Sometimes showed different part that my set did not have so we had to wing it. But now that it is installed, I love it. Very sturdy cover. Looking now to add a pull down shade to block sun.
                              by
                              • Verified Purchase
                              • Recommended
                              by
                                Showing 1-30 of 515 reviews

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                                Patio Cover Features

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                                Shape

                                Rectangle

                                Rectangle

                                Rectangle

                                Rectangle

                                Roof Material

                                Metal

                                Polycarbonate

                                Metal

                                Metal

                                Frame Material

                                Aluminum

                                Aluminum

                                Aluminum

                                Aluminum