Customer Reviews for Samsung 33 in. W 25.5 cu. ft. French Door Refrigerator in Stainless Steel
- Twin Cooling Plus keeps food fresher longer
- Ice Master produces 9.9 lbs. of ice per day and stores 4.2 lbs
- CoolSelect Pantry provides added temperature control
Customer Reviews
Apr 7, 2020
I have only owned this refrigerator for about a month so this is an initial review. It seems well...
I have only owned this refrigerator for about a month so this is an initial review. It seems well built and does its job. The reason I didn't give five stars is because of the price. I don't know why they charge extra for a narrow model?
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Apr 1, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 1, 2020
The ice maker has not worked since the day it was delivered. Samsung has issued a ticket for a re...
The ice maker has not worked since the day it was delivered. Samsung has issued a ticket for a replacement after our second service call the second week after purchase but it has now been a month with no replacement. Not a very happy person.
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Response from SamsungFeb 3, 2021
Sheri, I realize your experience has been less than ideal and I would like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142066012.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
Mar 10, 2020
Great interior layout with flip up shelf for tall items....
Great interior layout with flip up shelf for tall items. Love the enclosed icemaker that doesn't allow ice to pick up orders. Great lighting and excellent storage bins. Much lower energy usage that my old side by side. Definitely would buy again and home depot delivery service was excellent.
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Mar 10, 2020
I've had a just 2 weeks,...
I've had a just 2 weeks,
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Mar 10, 2020
Great product I will give 5 star for pricing and design for now but time will tell I find the pl...
Great product I will give 5 star for pricing and design for now but time will tell I find the plastic does not seam to hold up as well as you would think on most of these refrigerator. But for the price, if it last 10 year I be happy
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Mar 8, 2020
GARBAGE SAMSUNG FRIDGE!
The ice maker breaks after 6 months because of a design flaw, UNSAFE refrigerator and freezer temps
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Mar 3, 2020
Nice.....
Nice..
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Feb 21, 2020
Office new fridge.
We upgraded the appliance in the office kitchen. Layout of the fridge and adjustable shelves works well for the staff. Sufficient space for lunches. Freezer handle flexes to open, this is a good feature. Water and ice maker are very handy, we now cancelled cold water deliveries for the office.
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Response from Samsung Support TeamFeb 26, 2020
Hello ACI Architects Inc, thank you for your review. The Easy Open Handle definitely makes it easier to open the freezer drawer when it is full of items. We sincerely appreciate your feedback and will share this with our team. Thanks again.
Customer review from homedepot.caFeb 5, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jan 31, 2020
Poor quality ... expected better from Samsung
I've had this fridge for about 3 months now.
Works great as a fridge however few obvious things that you expect from a brand such as Samsung definitely disappoint you for example
- Water drips after you use use the water dispenser
- Freezer drawer hinges freeze
- On arrival one of the shelve's hinge was cracked due to poor plastic
- Hard to remove bottom shelf for cleaning purpose after milk bag leaked
- Doors creak when opening and closing
- The left door's inner flap does not always align with the right door and has to be manually aligned
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Customer review from homedepot.caJan 30, 2020
DO NOT BUY A SAMSUNG FRIDGE
The ice dispenser in my 2 year old fridge freezes over to the point where it no longer makes or dispenses ice. I have to manually defrost it every month.The maker/dispenser also takes up a lot of space in my fridge. This is a very common problem that Samsung is aware of but will not issue a recall to address.
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Customer review from homedepot.caJan 23, 2020
This Refrigerator is JUNK! We have owned it for 4 years and have been unhappy with it from Day 1....
This Refrigerator is JUNK! We have owned it for 4 years and have been unhappy with it from Day 1.
First it came with scratches in the door and shortly after that the large tray cover broke, then the ice maker started freezing up. We called Samsung who sent a rep over. He looked the issues and said he would replace them and never came back or contacted us. That was over 3 years ago. We called Samsung again and were told unless we had an Extended Warranty we were on our own.
Now there is an odor coming from it that regardless how much we clean it, it doesn't go away. DON'T BUY SAMSUNG OR THIS REFRIGERATOR!
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Response from SamsungFeb 3, 2021
JRL, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Lena
Jan 7, 2020
It's quiet, working well and looks great. Everything is organized well (except eggs :)) So far so...
It's quiet, working well and looks great. Everything is organized well (except eggs :)) So far so good.
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Response from SamsungFeb 3, 2021
Hello Helena! Sounds like you made excellent choice! Samsung is glad to know that you like the looks, efficient & modern style of your refrigerator. Welcome to our family. ^Shifa
Dec 31, 2019
This fridge is a smaller version of the one we have at our winter home. Love that one which is t...
This fridge is a smaller version of the one we have at our winter home. Love that one which is the reason I bought this one for our summer home.
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Response from SamsungFeb 3, 2021
Hi there, Minkee2! Samsung is honored to be a part of your home. Your loyalty is appreciated. Thanks for sharing your positive experience. ^Shifa
Dec 31, 2019
We love our new fridge! We were limited on the size we could get, but found this one and it works...
We love our new fridge! We were limited on the size we could get, but found this one and it works great!
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Dec 29, 2019
Ice maker sucks and they know it
I have had this refrigerator for over 3 years. Have had 2 new ice makers installed. Still have to take a hair dryer and thaw it out every few weeks. Have had repairmen out several times. At this moment the ice maker is iced up. And the back of the refrigerator is icing up and will need to be defrosted. Don't buy it. Please research first. You will find more like me.
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Response from SamsungFeb 3, 2021
Don, I know how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. Thank you very much for sharing your experience. ^Lena
Dec 23, 2019
Ice maker stopped working after 2 weeks
Literally 2 weeks to the day, after delivery of our brand new Refrigerator, the ice maker stops working. I was so pleased with the salesman that helped us in store, the delivery men were awesome and the first two weeks of ownership went without a hitch. Now 2 days before Christmas, this is what I have to deal with. I will Never buy another Samsung appliance again.
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Customer review from homedepot.caDec 19, 2019
Working great so far. Great product. ...
Working great so far. Great product.
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Response from SamsungFeb 3, 2021
We truly appreciate you sharing your experiences KT1310. We definitely want to provide great products and excellent customer experiences. ^Shifa
Dec 17, 2019
We like all the room in it. The freezer seems...
We like all the room in it. The freezer seems to make a loud clicking noise when you open and close it, don't really know if it's by design or not. Having to do with the installation as the installers had to remove the doors, they are not aligned properly. Ice maker does not meet my expectations.
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Dec 17, 2019
This is not as shown in the store. The store model has a top pull out shelf, it is even shown in...
This is not as shown in the store. The store model has a top pull out shelf, it is even shown in the booklet as having the pull out shelf. Definitely should also have a dairy keeper or a smaller rack possibly 2 or 3 inch high instead of all 5+ inch high. If i was not limited to 33 inch wide, probably would have gone to another brand
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Dec 14, 2019
Ice Maker DEFECTIVE
I bought a Samsung French door fridge/freezer in 2013, and from early on, the in-door ice maker regularly freezes up. I will totally defrost it manually and it will work for a week or two, then it freezes right up again. There is an alleged "fix" (replacing half of the parts in the ice compartment) but it does not work for most people.
Before buying this fridge, PLEASE educate yourself. A quick google search will show you thousands of customers with the same problem, and a pending class action lawsuit because Samsung has refused to address the issue. This issue has NOT been fixed in the newer models, there are lots of accounts of French door Samsungs purchased in the last few months suffering from this same defect.
Best bet is not to buy Samsung French door fridges until they get this issue entirely resolved.
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Response from SamsungJun 27, 2022
Hi DHF,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF26J7500WW/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144639838
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF26J7500WW/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144639838
Thank you for choosing Samsung. Have a great day.
-Trisha-
Dec 2, 2019
Terrible Product
This fridge has a known defect where the evaporator freezes up and the fan begins to hit the ice making a terrible noise. Home Depot needs to stick up for their customers and demand Samsung fix this issue or stop selling this product.
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Customer review from homedepot.caDec 1, 2019
Horrible refidgerator
Do not buy this fridge! Ice maker freezes up every two to three weeks. Had a spill on the shelf and had to you tube a video to take apart the shelf to clean. Will never by a Samsung appliance again
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Response from SamsungFeb 3, 2021
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140824796.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
Nov 26, 2019
Just what we needed for the space we had because...
Just what we needed for the space we had because of our built in cabinets. The shelving and brightness of the lighting is wonderful.
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Response from SamsungFeb 3, 2021
We're excited for you Gary! It's great when you can find something that fits all your needs exactly. Thanks so much for choosing Samsung! ^Shifa
Nov 23, 2019
lot of problem
Ice maker has never worked properly since we bought it. always ices up
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Customer review from homedepot.caNov 7, 2019
Perfect size, and gives us plenty of room. Very nice...
Perfect size, and gives us plenty of room. Very nice refrigerator and freezer. Had no problems with delivery and installation.
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Response from SamsungFeb 3, 2021
I’m excited for you Nichole! It is not easy to find the perfect fit for your space. I am glad you found exactly what you needed with your new Samsung refrigerator. Welcome to the family! ^Shifa
Nov 6, 2019
I bought one from Home Depot 3 years ago and have had to replace the fan right after the first ye...
I bought one from Home Depot 3 years ago and have had to replace the fan right after the first year now 1 year later I am having the same problem. Fixed it myself this time but that is a lot of money for a product that works worse than the 450.00 dollar one it replaced.
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Response from SamsungFeb 3, 2021
Sweetme, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Shifa
Nov 5, 2019
Great product!...
Great product!
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Response from SamsungFeb 3, 2021
Glad you choose to be a part of the Samsung. RT It's an honor to have you as a member. ^Shifa
Nov 3, 2019
Purchased this refrigerator in July 2019, along with the 5 year Home Depot Protection Plan. On Oc...
Purchased this refrigerator in July 2019, along with the 5 year Home Depot Protection Plan. On October 24, 2019, the freezer compartment completely stopped working. The digital temperature panel is blinking and won't stay put on a specific number. Put in a claim service through Samsung, and the technician made an in home service visit on 10/30/19. According to the service technician, the compressor needs to be completely replaced. It's very disappointing that a fridge at this price point is already malfunctioning less than 4 months after purchase.
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Response from SamsungFeb 3, 2021
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141236704.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
