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Customer Reviews for Samsung 25.5 cu. ft. French Door Refrigerator with Internal Water Dispenser in White

Internet #203707123

Model #RF261BEAEWW

Store SKU #250071

  • Get great tasting, filtered water directly from you refrigerator
  • Twin Cooling Plus keeps food fresher longer
  • High-Efficiency LED Lighting helps you quickly spot what you want

Customer Reviews

  • 4.1
    out of 841 reviews
  • 73% recommend this product
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Showing 1-30 of 841 reviews
Fridge is great. Originally I was slightly concerned about some...
Fridge is great. Originally I was slightly concerned about some of the reviews that said it was noisy, but the fridge was such a great value for what it was, I felt it was a good bet. Glad I didn’t listen to those reviews. It was $500+ less than the next closest fridge to its kind and we love it. Every now and again it makes some little noises that let you know it’s a fridge and it’s running, but I think some of the comments made me think this was some constant noise or some war zone sound always. But it’s great. Inside water dispenser is awesome. Love that rather than the exterior water which causes you to lose the space of that entire door worth of interior storage.
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  • Verified Purchase
We love this frig! Easy to organize....
We love this frig! Easy to organize.
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  • Verified Purchase
Great buy. Really pleased with this well designed fridge....
Great buy. Really pleased with this well designed fridge. Delivery team did good job, even removing our front door for entry.
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  • Verified Purchase
Love this fridge!
I ordered this fridge in May and I am loving the buy. Plenty of space and keeps everything fresh and cold. I'm not sure why some people are commenting on the fridge being loud because I never hear mine. I would definitely order another one.
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    • Recommended
    I love it. Very spacious!...
    I love it. Very spacious!
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    • Verified Purchase
    We have not had the unit very long, but so...
    We have not had the unit very long, but so far we are thrilled with it! Looks amazing, blends well with our stainless steel and black appliances and don't see smudges and fingerprints like we did on the previous stainless steel model that we had. Love the interior water dispenser!
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    • Verified Purchase
    Freezer not staying cool
    this refrigerator has worked fine for just over a year and a half and now the freezer doesn't stay cool., drifts up as much as 10 degrees before we have to use the power cool to drive the temp back down before our food thaws out. have tried all the reset procedures and cleaned the coils and intake vents, doesn't help after reading though the forums it appears this is a chronic problem with samsung freezes. this frig isn't even 2 years old so it's just out of warranty, figures.
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    Response from Samsung CaresAug 28, 2020
    Hello! Thank you for sharing your concerns with us, we're here to help! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
      It is just like the posts describes. I do not...
      It is just like the posts describes. I do not hear the knocking sound from the ice machine others have described.
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      • Verified Purchase
      Exactly what I was looking for! It's huge inside and...
      Exactly what I was looking for! It's huge inside and a huge upgrade for me. The water being tucked away and not having an in-door ice maker makes for lots of interior.
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      • Verified Purchase
      Love the style!...
      Love the style!
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      • Verified Purchase
      Overall I loved the refrigerator, it was bigger than I...
      Overall I loved the refrigerator, it was bigger than I expected. My only issue is the fingerprint resistant it could be better I have a 4 year old who loves to touch the refrigerator and I see her fingerprints all over it, you have to wipe it daily for sure if you have little ones.
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      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      I am happy with my emergency purchase, delivery was smooth...
      I am happy with my emergency purchase, delivery was smooth and fast.
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      • Verified Purchase
      Couldn’t have been better......
      Couldn’t have been better...
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      • Verified Purchase
      The fridge so far has been great, although I’ve only...
      The fridge so far has been great, although I’ve only had it for a few weeks. My only complaint is that I paid extra for a new hose for the water/ice maker and to have it installed, but I didn’t realize the new place I moved into already had one. I tried to return it and was sent to 3 different stores before I was finally told I can’t return it even though the package was never opened.
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      • Verified Purchase
      We are pleased with the refrigerator, but there were problems...
      We are pleased with the refrigerator, but there were problems with the delivery which are unresolved.Please advise if there is a way to speak with a customer service supervisor.Thank you,
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      • Verified Purchase
      Works well. The only negative that is actually just my opinion is that the plastic shelves in the...
      Works well. The only negative that is actually just my opinion is that the plastic shelves in the door do seem a little cheap but haven't had a problem. No noise like other reviews. Very quiet. Yeah the ice cubes are small but has worked well so far. But to be honest a good review would be 5-10 years down the road. Like it so far!
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      • Verified Purchase
      • Recommended
      Don't buy this Fridge
      This was a great fridge for the first year. Please research for yourself and don't trust me. Search Samsung refrigerator Frosting issues. We have lost so much food related to being spoiled from the fridge frosting over and the fan stops. Listen though, you can take everything out of the fridge and defrost the fridge for a day every 2 months. Seriously. Who can do this? My family can't. Waste of $1000. Biggest mistake ever. Do your research and don't take my word.
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      Response from SamsungFeb 9, 2021
      Hello, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142943240) and it will help our team pull up your information. We look forward to hearing from you. ^Lena Samsung
        1 found this review helpful
        Works great but lacks a few things
        [This review was collected as part of a promotion.] cooling and ice work great. the only thing i hate is the fruit and veggie drawers are not on sealed so leaves or stems get stuck and you cannot remove them so it looks a little messy.
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        Response from Samsung CareSep 17, 2020
        Thank you for your feedback, Vzaka. We value your opinion here at Samsung. ^Pat
          Downgrade
          [This review was collected as part of a promotion.] this thing is so loud you can hear it over the tv in the other room. sound like they forgot the refrigerant oil. service tech came today, manually turned it on and said that's how they sound and left.
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          Response from Samsung CareSep 19, 2020
          I realize that must have been frustrating to deal with. Our technicians are normally our eyes and ears, but if you would like to personally send us a video so we can take a look. Please reach out to our Social Media down below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
            4 Star Review
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            This refrigerator is sleek and stylish on the outside. Surprisingly, it's v...
            This refrigerator is sleek and stylish on the outside. Surprisingly, it's very roomy inside. We usually have two refrigerators for our family of five, but we recently moved and haven't obtained a second refrigerator. We've had no issues stocking up on grocery items with this refrigerator.
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            • Verified Purchase
            2 months in and the ice maker stopped working.
            The ice maker stopped dropping the ice. I could not find anything from Samsung to remedy this but did follow some suggestions I found by googling. Called Samsung and now have a service call for a refridgerator I have used for 2 months...
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              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
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              • Verified Purchase
              Lemon from the word go.
              completely baffled by all the positive reviews. first the water dispenser stopped, then the ice maker, and now it will not stay cold. total lemon. never again, samsung.
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              Response from Samsung CaresSep 25, 2020
              Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
                Everything was great! Those who delivered the refrigerator knew...
                Everything was great! Those who delivered the refrigerator knew the product well and was very friendly and helpful!
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                • Verified Purchase
                Love it. Inner water feature my favorite....
                Love it. Inner water feature my favorite.
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                • Verified Purchase
                We like this fridge so far with all its features...
                We like this fridge so far with all its features and elegant design compared other design, models and brands. Its very quiet, efficient with lot of space inside. However it requires few major design improvements and reliability between the "Flip tilting bar" closure mechanism that terribly failed.
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                • Verified Purchase
                Showing 1-30 of 841 reviews