Customer Reviews for Samsung 25.5 cu. ft. French Door Refrigerator with Internal Water Dispenser in White
- Get great tasting, filtered water directly from you refrigerator
- Twin Cooling Plus keeps food fresher longer
- High-Efficiency LED Lighting helps you quickly spot what you want
Customer Reviews
Jul 19, 2016
Samsung will be always THE BEST
Everyone in our family are so happy with this amazing item, I shared a few pictures with some people to be sure about our new nicely refrigerator. My 4 year old is so excited with the idea that he is able to take himself the ice creams. so far this refrigerator is a new diamond in our kitchen, the water option in another PLUS +++ I can be sure that my son is not going to break easily, because the water dispenser is inside!! I like too much.
by
Customer review from Samsung USJun 25, 2016
Just Bought, looks to be a great vaule and bang for the buck.
We had a very tight space to work with.
Our previous refrigerator was the worst of both worlds, Side-by-side and counter depth.
This product was one a few that would work.
Also, it was easy to remove the doors as the other obstacle was getting it into the house.
We did not care for the ice on the door but this one does have the filter water in the fridge area.
Hoping to get many good years of service of this bad boy.
Glad to not have to go shopping every day now to feed our family of 5!
by
Customer review from Samsung USAug 28, 2015
Overall OK
I bought this model back in Oct 2013. It's big and has lot of space for storage. The ice maker is noisy and sometimes does scare my family who thought that there were someone knocking on the wall or trying to break in. But, overall it's okay. Recent;y, the gaskets on both french doors have started to curl out. Hence, it's not tightly sealed. I can hear hissing sounds every time after I shut the doors. Not sure if the gasket replacement will be covered by warranty or not. I just hope that my electricity bill will not be spiking up.
by
Response from Samsung CareJun 8, 2022
Hello CCQC,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the ice maker is noisy and the gaskets on both French doors have started to curl out. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA for the warranty coverage of your product. You can also visit this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580058.
-Noraina
Customer review from Samsung USMay 17, 2015
Great refrigerator, love the french door design and the bottom freezer
We read a lot of the reviews online and was concerned about them saying it makes many noises. But we decided to buy it anyway and got the one with the water dispenser and ice maker. This is also our first refrigerator with a bottom freezer. We love the room up to and find the freezer on the bottom a great design. It does make noises periodically but nothing that is making us question our purchase. The only problem we had was the ice maker was not producing ice. I read many fixes and setting but nothing worked. So I just unplugged it one morning for 15 minutes and that seem to reset it and now everything works as designed. So if you want a refrigerator that makes little to no noise, this may not be for you. But we love it and would buy it again
by
Jul 1, 2014
Beautiful, Flexible and Top Rated Samsung French Door Refrigerator
We *love* our new Samsung French Door refrigerator. Selected based on a top rating in Consumer Reports for features, reliability and energy efficiency this refrigerator is a delight. We purchased a new home in January 2014-the kitchen had been updated, including all new Samsung appliances (dishwasher, microwave, and gas range), all EXCEPT the refrigerator. Samsung as an appliance company was new to us...so we waited to see.
After 5 months of enjoying the other Samsung appliances for their functionality, performance and aesthetics, we were ready to replace an old white side by side refrigerator AND found the matching Samsung French Door refrigerator was top rated in Consumer Reports and a perfect fit for the space in our kitchen AND Home Depot had a fabulous price-it was an easy decision.
We ordered on line, the delivery company Home Depot contracted with was professional, called ahead as promised, arrived on time, and did a fast and careful install of the new refrigerator. They also removed/disposed of the old side by side as we had requested.
by
Feb 4, 2014
Very stylish
Plenty of storage - bright interior lighting- smudges and finger prints show up easily on the exterior and it's easy to "ding" or "dent" so use caution moving items around it, it also has its own quirky noises- cracking,popping,ticking and fan motor is a bit noisy when starting up.
by
Jan 8, 2014
Love this Fridge couldn't be more pleased...
I was concerned about the reviews that said this fridge made excessive noise. Simply not true it runs nice and quiet, love that it has separate compressors one for the fridge and one for the freezer not found in other brands except for higher end models...great fridge great price looks really cool in my kitchen with more room inside than i expected. went from a side by side and now have to go shopping to fill it with groceries because of all the extra space inside... very pleased with the delivery haul away of old fridge and installation and setup was easy and done in less than 20 minutes... seriously happy that I bought this fridge.
by
Jan 1, 2014
Love it!!
Easy to find your items -- good lighting. Internal water dispenser great for cup of tea, coffee brewing or just a glass a cool fresh water
by
Dec 20, 2013
Good quality, great prices, nice features
What can I say... even cooling, good looking, bright, water is cold, it's very efficient, and the Black Friday price was a steal, even after I bought the 5 year extended warranty!
by
Dec 10, 2013
I am pleased with my purchase...no buyer's remorse
We have had the refrigerator for about a month now so based and feel it was all that was advertised and we are happy with our purchase.
by
Sep 17, 2013
Love at First Use
I bought this when our old fridge died in the middle of a NYC heatwave. To complicate matters, I was 9,000 miles away and had to do all my research FAST based on reviews and my own knowledge of the brand. I knew I wanted French doors, since they offer more options in terms of storing food (I cook a lot). When I got home, it was instant love. In fact, I couldn't love this fridge more. It is roomy, extremely adjustable, and offers just enough features to make it useful without being gimmicky. I really like that the filtered water access takes up a tiny amount of space inside the fridge. The French doors are truly fantastic if you like storing large trays or platters of food. Another advantage is that it's easy to see what you have, so food/leftovers, etc don't get lost. The freezer is exceptionally good, offering tons of space and easy access.
Unless this fridge breaks down in the next few months, I can only give it the highest rating. My only complaint (and this is not the manufacturer's fault, it's actually my family's fault) is that the surface needs constant wiping down to get rid of finger prints, etc. This would not be necessary if certain people would use the handles to close the door, but what are you going to do.
by
Sep 28, 2023
Regret this purchase!
Drawers and shelves are so cheaply made that any leaks seep in between drawers and down shelves. Worst design ever. Hate this refrigerator!
by
Response from SEA CareSep 29, 2023
I would feel the same way if this happened to my refrigerator. Let's look into this for you, Debster460.
For reference, I have shared this guide to help you with the water leaks coming from the refrigerator. Also, please fully watch the YouTube video and click on the embedded "Leveling the refrigerator" link for more details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146347694, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USAug 4, 2023
Do not buy a Samsung fridge!
I’ve had this fridge for less than 5 years and everything has broken! The fridge stopped cooling, we got that fixed, but now there’s water pooling at the bottom. And the freezer won’t get cold enough to keep anything frozen…tons have food gone to waste. Don’t buy this fridge!
by
Response from Samsung CareAug 8, 2023
Greetings,
We know the importance of a working refrigerator in our daily needs to store our food. Let us share the steps to help you.
Please follow the directions on the link below. Also, watch the full video for tips and click all the embedded words.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Here's another link if the freezer is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146121848, which will help our team pull up your information.
^Rainly
Customer review from Samsung USApr 21, 2023
Never again
Terrible refrigerator. Many things went out in its first 2 years.
by
Response from SEA CareApr 26, 2023
Greetings,
We appreciate you informing us about your unit, RockG. We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145709240, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USJan 10, 2023
Terrible Combination of Plastic and Metal
everything on this refrigerator breaks! too much fragile and badly molded plastic against metal pieces.
by
Response from Samsung CareJan 16, 2023
Hello there,
Thank you for voicing your observation about the fridge.
We would love to speak with you about your appliance to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145347183) to help our team pull up your information when you message us.
Have a great day.
^Charles
Customer review from Samsung USNov 20, 2022
Have had too many repairs
This unit seems to have many issues and I have replaced parts that should last longer. The defrost system is iffy at best. The water dispenser inside is not a good idea since you have to hold the door open. The ice maker keeps making ice no matter how full the tray is and ice ends up all over the freezer top and bottom drawers.
by
Response from SamsungNov 21, 2022
Hello there. We appreciate you for writing us a review. Let's go ahead and check why the ice maker makes too much ice.
Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. Please check these links for details.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I highly recommend visiting these links for details.
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145169474) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. Please check these links for details.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I highly recommend visiting these links for details.
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145169474) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Aug 26, 2022
Trash!
dont bother with this! it’s complete trash! doors broke after 2 years and the “10” year worranry os comoleatly useles simce it only covers a very limited amount of things. i personally will never buy another samsung appliance again.
by
Response from SEA CareAug 29, 2022
Hi Chris,
We are saddened to know that your doors are broken and that the limited warranty that goes with the refrigerator does not cover the doors.
It would be great if you could give me just a few more details on what broke on the door(s) of the refrigerator so we can assist better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
Customer review from Samsung USJul 2, 2022
Chronic issue with Refrig Compartment!
a chronic issue with refrigerator compartment freezing over.
the unit is only approx 6 years old. i have had to unplug and manually defrost every 3 months for the past two years. faced with the high cost of servicing or buying a new refrigerator, i am choosing to buy new.
by
Response from Samsung CareJul 11, 2022
Hi David,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator compartment freezing over. Usually, items with a lot of moisture can freeze in the refrigerator, particularly when the temperature settings are very low, or when the items are placed near the back and bottom of the compartment. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144682670
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USJan 31, 2022
Poor Quality
ice maker stopped working within 3 years of working. sporadically made ice once every 6 months. ice tray fell off and dangles now. water collected underneath deli tray and froze so deli tray would not open. fridge needed to be taken apart and defrosted from inside back cover multiple times by repairman. water dispenser button stopped working after 4 years and was replaced 2 times. now water does not come out at all 7 years into purchase. easily dents as well.
by
Response from SamsungcareJan 31, 2022
Hey, Francine. I would like to apologize for the inconvenience this has caused you. I know this situation must have been rough for you. I wish there were more options for us, other than service repair. Unfortunately; this is the only method we can suggest resolving this concern. You can locate a service center using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
Customer review from Samsung USDec 28, 2021
Do Not Buy
The ice maker broke within a couple years and the water dispenser followed right behind it. It's very disappointing to spend so much money on a new fridge and have multiple issues when it is relatively new. I will never buy a Samsung fridge again.
by
Response from SamsungDec 29, 2021
Hello Jason, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. We would love to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144025945) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Oct 26, 2021
Never buying Samsung again
purchased an entire samung appliance set and all 3 appliances have had issues. microwave broke after 6 months, refirgerator has had ongoign issues while under warranty and after warranty issues. they have a known problem with the refrigerator and there are no recall issues.
by
Response from Samsung CareOct 27, 2021
I can understand where you are coming from about the refrigerator. I want you to know, we hear our customers and are working on ways to help resolve this concern. If you still require any assistance, please don't hesitate to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143828491
Customer review from Samsung USMay 20, 2021
very dissapointing
i have ice coming out of the back of the inside of the refrigerator, my ice maker doesn't work consistently. it either over flows the bin and half of that is crushed ice, or it doesn't work at all. when i hit the reset button i hear the ice maker move and then nothing. the fridge is only 4 years old. i have had problems with my samsung washer also. i'll never buy a samsung appliance again.
by
Response from Samsung CareMay 21, 2021
Thanks for leaving this feedback, Jzetco. We're happy you took the time to share your experience regarding your French Door fridge. I wish it were under better circumstances, however. The best course of action right now would be setting up a service repair. We can do it for you, or you can do it by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
Customer review from Samsung USFeb 2, 2021
Samsung Refrigerator Bins Known Defective
the six storage bins positioned inside the french doors are poorly designed and incapable of holding even light loads without cracking. the bins crack, break, and fall out. this experience is well documented across the internet. samsung then runs a lucrative business selling you replacement bins at $70+ per bin. this may work as a short-term business strategy but it won't result in repeat customers. be forewarned prior to choosing a samsung refrigerator like this!
by
Response from Samsung CareMar 9, 2021
I'm sorry you feel this way about the replacement bins. We pride ourselves on our high-quality products. So we are disappointed we were not able to meet our customers' expectations. We will continue trying to better our products, so future customers do not have the same experience. Thank you for your review. ^Pat
Customer review from Samsung USFeb 1, 2021
The six storage bins positioned inside the french doors are poorly designed and incapable of hold...
The six storage bins positioned inside the french doors are poorly designed and incapable of holding even light loads without cracking. The bins crack, break, and fall out. This experience is well documented across the Internet. Samsung then runs a lucrative business selling you replacement bins at $70+ per bin. This may work as a short-term business strategy but it won't result in repeat customers. Be forewarned prior to choosing a Samsung refrigerator like this!
by
Response from SamsungFeb 3, 2021
Hello Dave! We appreciate you taking the time to leave your Review. Please know that it does not go unnoticed and we value your opinion. Your feedback allows us to make changes where we can when we can to improve the Samsung experience. Than you for choosing Samsung.^Nic
Jan 9, 2021
Sleek, Beautiful, Prestine
absolutely the best. it looks amazing the features are great lots of space for even big items. only thing i could complain about is water dispenser is a little difficult to press when using a plastic cup verses a glass. its in an akward spot as well. i am extremely happy with my purchase.
by
Customer review from Samsung USDec 9, 2020
Not my favorite purchase
We purchased this new 3 years ago. Within less than a year, several of the door shelves broke. They come apart, fall, and shatter. We even left them empty to see if that helped, and they still came apart. We have 2 left that have the shelving all together, which is less than ideal functionally. The replacements are over $60 each! The ice maker randomly works and stops working. We tried trouble shooting that as well, but nothing seems to make it work consistently. Would not buy this again.
by
Response from SamsungFeb 3, 2021
Hello EDuke Thank you for your Review. We understand you have concerns regarding your icemaker . I have provided a link below to assistn with your concerns.
(http://www.samsung.com/us/support/troubleshooting/TSG01001012/) ^Nic
(http://www.samsung.com/us/support/troubleshooting/TSG01001012/) ^Nic
Nov 27, 2020
Fridge broke down after 3 years.....
exactly 3 years and 2 months after purchasing this fridge, the cooling in the freezer and fridge started to fail. the soonest service quick could send a technician was about 5 days. at this point, i had to throw away most of my food. technician arrives and performs diagnostic, and determines a part needs to be replaced. service quick calls me 5 days later to arrange an appointment that was about a week later. 3 weeks later, with a completely broken fridge, the technician arrives and does some repairs. the fridge works for a week, then completely loses cooling again. i expect this to take another 3 weeks to repair.
by
Response from Samsung CareNov 27, 2020
I understand where you are coming from and we're happy you took the time to share your experience with us. I see we are still working on fixing your fridge with our service repair. If you have any questions about the process, please feel free to contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142666236
Customer review from Samsung USOct 29, 2020
Love the fridge except it keeps breaking.
first i love this fridge however it keeps breaking and it is less than 6 years old. parts so far - ice maker tray, water dispenser button, door openers, thermostat, and defrost heater. now the hinges need some attention. we have an old refrigerator from the 90s in the garage that still works fine. makes it hard to continue to be a samsung fan.
by
Response from Samsung CareOct 30, 2020
I hear your concerns, and I have a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Pat
Customer review from Samsung USOct 3, 2020
Refrigerator fan keeps icing up
we purchased our samsung refrigerator in september 2017. in july of 2020, we started to hear a rattling noise from the fan; several days later, the refrigerator ceased to cool, and we now know that this was because of ice build up around the fan. since we were still under a service agreement, we were able to get the refrigerator repaired by a samsung technician; this included replacing the inside back panel and fan unit.
it is now october 2020, and we are hearing the same fan rattling again. given that we are now outside our three year service agreement, and given that we need to keep the refrigerator in use, we are for the moment using a hair dryer on the back panel to try and thaw it without removing the panel as a stopgap. our next refrigerator will not be a samsung.
by
Response from Samsung CareOct 5, 2020
We would like to inquire further about this matter. We want to get this back working so you can go back to enjoying your product. Please shoot us a message at our Social Media team so we can resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Customer review from Samsung USOct 2, 2020
Poor design and function. Samsung should be embarassed
This refrigerator was recommended to me by HD worker. I purchased based upon recommendation. The face door panels are weak and easily scratched with soft cloth and soap... The ice maker quit working 1 week after installation.. I see this product is now discontinued and if you go to Samsung parts, there are no longer door replacements... Needless to say, after spending well over $15,000 at Home Depot on various products and purchasing 7 different appliances... Home Depot and Samsung will no longer be getting my dollars.
by
Response from SamsungFeb 3, 2021
Thank you for your feedback, ajs22. ^Lo
