Customer Reviews for Samsung 25.5 cu. ft. French Door Refrigerator with Internal Water Dispenser in White

Rating provided by a verified purchaser

the fridge had parts break off a week after buying it! samsung said they couldn't fix or replace so offered to refund (after weeks of me calling) then are now not going to. 100 % horrible. they also continue to delete my reviews. so sad cuz i loved samsung products. never again.

every part of this fridge is now failing. the shelves were the first to break (all of them including the deli drawer). now, after 5 years, the compressor struggles to cool and the control board is now kaput. the fridge will not accurately report temperatures and i had to put in a separate thermometer since the fridge was 15 degrees off of the correct temp! i don't think the next fridge will be a samsung.

This fridge makes a very loud noise every 15 minutes of the day, if we go open the door and shut it it usually shuts off, but how annoying. It’s not the ice maker either, it’s just the fan of the fridge. Home Depot won’t let us get a refund and Samsung said we have to pay for someone to come out and look at it. Are you kidding me? You sold me a fridge that makes a loud noise every 15 minutes and you want me to pay you to come out and look at it? Great customer service.

we have had our refrigerator for just 2 years, so out of the warranty window but now we have had two of the door shelves crack right in half across the bottom and spill all of its contents over the floor. we are not hard on our refrigerator at all and just use it normally. they were even on the side of the refrigerator that we use the least. i tried to contact samsung to get them replaced but the shelves are super expensive and they are not willing to help. i feel like they just make products that just outlast the warranty and then just shrug their shoulders and don't help.

this new refrigerator was delivered to our home on june 2nd. literally 2 weeks after we started using it stopped cooling, the freezer. the repair company samsung assigned to us needed to order parts for repair (1.5-2 weeks). by july 17th, have heard nothing from repair center, so i called samsung for help and was told that all parts were not in. i asked for a replacement or refund and they said no because product was not "defective". since then the refrigerator portion has also stopped working. it is now the 26th of july and i still have no working frig or freezer in the house. worst service ever!!! last samsung product i will ever purchase. i really just want my money back at this point, but with samsung i doubt that will ever happen.

warranty expired 1 year ago. now it won't cool properly or hold a temp.

Bad things: Deli drawer gets off track easily. You need to open and close it just right, which is hard to do when holding food in one hand. Ice from ice maker in freezer falls behind the drawer and someone needs to lay flat on the floor with a long spoon to get the fallen cubes out.Good things: Love the water dispenser inside. Keeps the food nice and cold, which is the best thing ever. Makes ice quickly. Quieter than I expected. Shelving is good. Feels sturdy and well made.

bought this samsung 26 cu ft. french door refrigerator with filtered ice maker in white on june 2020 this is a very loud refrigerator from start to finish, my 10 years old refrigerator is way quieter. ( very embarrassed when family members and friends asking about the noise) it looks like this is a common problem with samsung refrigerators.

Haven't got it yet

Rating provided by a verified purchaser

Because of the fridge all of our appliances are Samsung.

We love this fridge we were a bit hesitant to buy because we had heard of Samsung having issues with the fridges but so far so good!

This refrigerator has everything you need without it affecting the style it has a water dispenser and Icemaker along with an alarm

I love it

nice refrigerator for the price. delivery guys where awesome.

It’s even better than I expected!

Very quiet and roomy. I was very impressed with this fridge and you can't beat the price. Dont pay attention to the reviews. It's a great appliance

Ice maker is Very Slow to make ice.

THIS IS THE WORST REFRIGERATOR EVER MADE ON THE PLANET. EVERY POSITIVE REVIEW HERE IS FROM WHEN THEY JUST BOUGHT IT AND HAVE NOT OWNED IT FOR MORE THAN A YEAR. I WILL START WITH THE ONLY POSITIVE THING I HAVE TO SAY. IT LOOKS NICE BUT DONT BE FOOLED BY ITS BEAUTY AFTER ABOUT A YEAR THE REFRIGERATOR STOP COOLING BECAUSE OF ICE BUILD UP IN THE WALLS. SO YOU MUST DEFROST THE FRIDGE EVERY 3-4 MONTHS. SAMSUNG KNOWS ABOUT THIS PROBLEM BUT WHEN YOU CALL THEY SAY THEY HAVE NEVER HEARD ABOUT IT. DO YOUR RESEARCH AND YOU WILL FIND OUT THIS IS A VERY COMMON PROBLEM. THEIR CUSTOMER SERVICE IS JUST AS POOR AS THEIR REFRIGERATOR. THEY SEND OUT A TECHNICIAN AND CHARGE YOU BUT THEY NEVER FIX IT. MY RECOMMENDATION IS WHAT THE SAMSUNG TECHNICIAN TOLD ME "BUY GE" DEAR SAMSUNG AMBASSADOR UNLESS YOU WANT TO REPLACE THIS REFRIGERATOR NO NEED TO RESPOND. NO I WOULD NOT LIKE TO WASTE ANOTHER HOUR ON THE PHONE AND WASTE MONEY ON ANOTHER TECHNICIAN VISIT.

Rating provided by a verified purchaser

Rating provided by a verified purchaser

Very spacious. Love it

Nice, sleek looking fridge. After using for a couple weeks I wished I would have opted for the indoor ice dispenser. Opening the freezer drawer each time and scooping ice is annoying. Overall, the fridge has had no issues so far and looks great but consider in-door dispensers if you use a lot of ice!

i've owned the refrigerator less than 2 years. it is now making a loud buzzing noise. i searched the internet and found that this is a common problem with samsung refrigerators. it's caused by ice build up around the fan. there are videos on how to fix this problem but it's not an easy fix for the average consumer. samsung should have fixed this design flaw years ago.

I bought this fridge new and installed it in a new construction home on 8/2017. Since then I have had ice build up under deli drawer the needs to be defrosted ever few months. I have had numerous repairs done for the fridge and freezer not keeping consistent temps. The last repair was done Dec. 23 2019 when the compressor was replaced. June 2020 freezer is not freezing and fridge is not keeping stuff cold again. I am done with Samsung forever!! I am out the cost of the fridge, $400 in repairs and over $400 in lost food. Home Depot should stop selling these fridges with known defects!!!! Look on Face Book for a group called Samsung recall to see thousands of the same complaints.

Rating provided by a verified purchaser

Much larger inside than I expected. Love it

Awesome fridge. Fits perfect in my apartment.

I have had 3 the +1st one if you touch any thing it broke very brittle inside and out 2nd one condenser went out at 7 months. Try to get refund because of Cororn-19 they could not deliver a new one still waiting for refund