Customer Reviews for Samsung 25.5 cu. ft. French Door Refrigerator in White

Name: 25.5 cu. ft. French Door Refrigerator in White
Brand: Samsung

Internet #203673162

Model #RF260BEAEWW

25.5 cu. ft. French Door Refrigerator in White

Samsung

(2279)Questions & Answers (472)

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Customer Reviews

4.2
out of 2,279 reviews
70% recommend this product

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Showing 1-30 of 2,279 reviews

Jun 4, 2022

WORTHLESS...

Back of the fridge had frozen over, had it repaired, less than 6 months later it happens again. This fridge isn't even 4. years old. No wonder it was discontinued. I'd like a refund!

Hello orris,

Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as the back of the fridge has frozen over and after less than 6 months or repair it started happening again and now you want to get a refund We do apologize for the inconvenience this has caused you. We are here to help.

To help you with, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ to know more about the specifications of your provider. Just click on "Frost in the freezer or refrigerator", for the troubleshooting steps.

If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF260BEAESR/AA for the warranty coverage of your microwave.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144569655.

-Noraina Samsung

May 6, 2022

Fridge won’t stay cool

fridge worked well at first. but then ice built up on bottom of fridge under the deli drawer, now it won’t stay at the temp we set it to. we set is at 34*, check after several hours and it would be at 44*, this morning it was 50*.

Hi Momwithboys, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling properly. We will surely notate this feedback for better products and options in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/ Items freezing in the fridge compartment: https://www.samsung.com/us/support/troubleshooting/TSG01001030/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Recommended temperatures: https://www.samsung.com/us/support/answer/ANS00080450/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF260BEAEWW/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144535847 Thank you for choosing Samsung. Have a great day. -Trisha-

Customer review from Samsung US

Mar 30, 2022

Ice maker sucks

i bought this model specifically for the bottom freezer ice maker. what a disappointment! the short version of my issue is that my ice cubes have never been solid. they break apart. i might get 2 or 3 solid ones and the rest just crumble. we had a technician come out and he said that our ro wasn’t supplying enough water. we fixed that problem so all the ice cube molds fill to the the top. guess what…same problem! i am better off filling up ice cube trays. they freeze solid and don’t break apart.

Hi T Engel, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared links below that will help resolve your concerns with the ice maker. https://www.samsung.com/us/support/troubleshooting/TSG01001688/ https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144353005 Leo

Customer review from Samsung US

Feb 26, 2022

Absolutely awful

Purchased a little over a year ago. The French door flapper broke, the freezer handle broke, the ice maker works when it wants to. Often have to unplug it and let it sit a while as it will stop cooling. Last fridge was a Samsung as well, trash.

Hello Kizzire1,

We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
This is something we can improve with the steps provided in this link./

Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Reference number:
1144528796

Thank you for choosing Samsung.

^Ross Samsung

Oct 18, 2021

No grill guard

the refrigerator works great. i can’t believe there isn’t a front grill guard to stop things from rolling underneath the fridge such as childrens toys, pet toys, etc grill guards have come with refrigerators for years. very inconvenient to keep getting things out from underneath the fridge.

Thank you for sharing how you feel about the unit. This review will help us grow as a company. ^Pat

Recommended

Customer review from Samsung US

Aug 19, 2021

Do NOT BUY

Hello, 6 months after buying my fridge in 2019 it stopped cooling. It's about 45-55 degrees at all times and when it first happened my kids and our whole family got sick from spoiled milk and food. Water runs down the back of the fridge (inside) and i have to clean out about 3 gallons weekly. Home Depot refused to work with us to replace the fridge. Stay away from all SAMSUNG appliances.

Hello JGBama, we regret to see that you had this problem with your unit and we would like to see how we could assist. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143621995) and it will help our team pull up your information. We apologize for any inconvenience this has caused. ^Lena Samsung

Aug 13, 2021

Ice Maker issues

first: icemake water fill over flows, and wets the ice in the tray below, causing it to freeze all the ice made into a single block of ice.. you need a hammer to break it up, or toss it.. unreliable, no way to adjust it so the ice cubes are a tad smaller and don't over flow. second; lower crisper drawer doesn't track smoothly unless you apply a slight downward pressure.. replaced the drawer, same problem third: this finish is not fingerprint resistant.. and this finish will scratch very easily

I'm sorry this has been your experience with the unit. Thanks for leaving this feedback for us. I feel like we can learn and grow from this review. Feel free to shoot us a message to our Social Media team by using one of the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143687219

Customer review from Samsung US

Aug 12, 2021

Does not last long

I had this brand new refrigerator for 3 years and unfortunately I did not purchase any warrany. There is a major issue with the refrigerant tubing system and the repair will cost just as much as a new refeigerator. I have read about others who experienced the exact same issue with various Samsung models. Long story short: Stay away from Samsung refrigerators!

Hello jaybee7891, we are sorry to hear that your experience has been less than ideal. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143600856) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena Samsung

Jul 5, 2021

From day one

We have had this fridge for 6 years now and fed up! When we first got it the fan was hitting something so we called out the repair person, he saw the problem took pictures and Samsung refused to fix the it. Finally the blades wore down enough the noise stopped. Our freezer door handle has come off several times, simple fix. We have never hooked up the ice maker so no problems with that. Now when we open the freezer we need to make sure we make the right decision or the freezer door locks and we have to wait 15 minutes to open it again. There is a small condensing tube in the back of the fridge that freezes up and fills the bottom of the fridge then overflows onto our floor. We have to empty the fridge get a hair dryer and defrost the tube. The vegetable bin door seams collect pieces of food and cannot be cleaned without prying off the the fronts with a big screwdriver. Finger prints?! Ugh my husband has bought every product on the market but the finger prints are permanent so we resolved that problem buying a full refrigerator magnet which covers the entire fridge.

Hello, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are continually improving the quality of our products and your feedback is important to that process. I am including a helpful link to a guide on removing the drawers, bins and shelves (https://bit.ly/3wmofvm). In addition, here is a link to a troubleshooting guide to support your concerns on the water leak (https://bit.ly/36vZB1b). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143495134) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

Jul 2, 2021

garbage

Had it just over 3 years and going to have to replace it. Will never purchase a samsung aplliance again as long as I live, and will not reccomend them to anyone else. I’m actively advising people to stay away from these appliances. Have a convection gas stove that have had nothing but problems with, also as soon as the warrenty ran out. Fantastic

Hello Eric, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143491039) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

Recommended

May 10, 2021

Absolute piece of junk

This refrigerator had issues 3 months after purchase. I've had technicians come out 21 times over the last 4 years. Recently the seal system went out and its taken technicians 3 weeks to figure out I need a replacement. Samsung customer service is horrible. I was told I get an exchange but now they are issuing a refund which takes another 1 - 2 weeks. The Asurion from HD has been subpar also. This has been an all-around crappy experience with home depot and Samsung. DO NOT RECOMMEND any Samsung refrigerator. I am frustrated with the level of service from Home depot AND Samsung.

Hello Tiffany, we understand how frustrating it can be when results and expectations do not meet. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. Based on the information provided, you are currently working towards a resolution. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143295357) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

Feb 24, 2021

The interior has broken apart, almost every shelf and drawer

This refrigerator has been a nightmare. It works but every drawer, shelf has broken. It started as soon as I got it and bought the extended warranty but it doesn’t cover the interior. 3 years later and we need to replace it.

Hello France! We appreciate you taking the time to leave your feedback regarding your refrigerator.
We are sorry to hear that your shelves are broken and you would like to replace the unit. Below is the website to order replacement parts.
www.samsungparts.com.
Thank you for choosing Samsung. ^Nic Samsung

Feb 12, 2021

Worst refrigerator we have ever had

Do not buy this refrigerator. Ice maker broke after 2 years. Stopped making ice because the water line would freeze up in the back of the refrigerator. Water leaked into the fridge under the large platter tray forming a sheet of ice. Two shelves on the inside of the doors cracked and broke off after 4 years. Plastic piece on the top of the left door that helps seal the door when closing broke off. Now we have to pull out the long plastic piece that folds out to seal when closing. Overall, a piece of garbage. Very dissatisfied. Sadly, I told my mom to buy this fridge when we first got it. Her ice maker no longer works either and a piece of her door joint broke off two weeks ago. Never again buying anything Samsung.

HI Deb! We appreciate you taking the time to leave your review. I understand that you unit is leaking inside itself. I have provided a link to help rectify the concerns.
(http://www.samsung.com/us/support/troubleshooting/TSG01001852/#a-sheet-of-ice-forms-in-the-refrigerator)
Thank you for choosing Samsung.^Nic Samsung

Jan 21, 2021

Great refrigerator if you don't like ice

generally, the refrigerator does what it is supposed to do...keep things cold; however, we have now owned this unit for 15 months and the ice machine has broken twice. first time was just two weeks before end of warranty and now we have to shell out nearly $400 to fix it. there are online reviews all over the place discussing this issue. i wish i had seen them before making this purchase.

Anyone would be disappointed if they had to endure this. We appreciate your review and for providing your feedback. We shoot for 100% on customer satisfaction. Looks like we fell short this time. Thank you for giving Samsung a Chance. ^Pat

Customer review from Samsung US

Jan 18, 2021

My wife loves it

lots of room, and easy to configure the shelves etc to suit your needs. nice and bright when you open it. we haven't had any of the noise problems others have mentioned thankfully. it sits right behind the couch in our living room and we never notice it. the only 2 thimgs i don't care for much is 1- the wide vegetable/deli draw is a little flimsy and ours cracked a little in the front corner a few days after bringing it home, and the divider for that drawer just slides in a couple of grooves and is easy yo bump out of place. 2- the ice maker is slower to produce ice than we thought it would be. it cannot keep up with a family of 5.

Recommended

Customer review from Samsung US

Jan 10, 2021

It's pretty, but it's a piece of crap that breaks or breaks down every time you touch it. The ci...

It's pretty, but it's a piece of crap that breaks or breaks down every time you touch it. The circuitry board needed to be replaced first week. Should have known then.

Hello DONALD! Thank you for your feedback. I understand that you've had your unit repaired however if you happen to need further assistnace please feel free to reach us via any of the following using ticket number: 1142840164

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Nic Samsung

Dec 2, 2020

Have you ever defrosted a refrigerator?

Ask your mom or grandmother how much fun it is to defrost a fridge. This fridge collects ice sheets under the produce drawers and our fridge is now going ice on the wall of the fridge. I'm talking about sheets of ice that are several inches thick. Sorry, but this is a deal breaker, and although I thought the fridge was a great value, I wouldn't have purchased it if I knew I would have to spend all day defrosting a frost free fridge.

Hi hcross888! We appreciate you taking the time to leave a review. I have provided a link below to assist with the sheets of ice you are experiencing.
(http://www.samsung.com/us/support/troubleshooting/TSG01001852/#a-sheet-of-ice-forms-in-the-refrigerator)

Thank you for being the best part of Samsung. ^Nic Samsung

Nov 22, 2020

Do not buy... ice try overflows leaving ice cubes

I bought this in May. The refrigerator itself is fine. It’s one small problem that is a nightmare. The ice cube try overfills and then spills out the back of the tray. The ice cubes gather in the bottom of the refrigerator and eventually spill on the floor when you open the freezer drawer It is very irritating and I cannot find a way to fix it other than turn the ice maker off.

Hello RT! Thank you for bringing this matter to our attention. I have provided a link below to help rectify your concerns.
(http://www.samsung.com/us/support/troubleshooting/TSG01203469/)
Thank you for choosing Samsung.^Nic Samsung

Nov 3, 2020

Poor Quality

Door bins fail after 1 year manufacture warranty and extended protection plan do not cover door bins. Each bin is > $100.

Thank you for sharing your experience with us. ^Lo Samsung

Nov 2, 2020

I have only had the fridge since June. Mid...

I have only had the fridge since June. Mid October it stopped working and all of my product was garbage. I have been trying for 3 weeks to deal with Samsung and have gotten nowhere.

Thank you for bringing this to our attention. Please reach out to Samsung support at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and reference ticket number 1142581333 for assistance in getting this resolved. ^Lo Samsung

Verified Purchase

Oct 29, 2020

The quality of samsung products

samsung is always my first chit for any electrot devices or home appliances.

Customer review from Samsung US

Sep 8, 2020

The quality.

best refrigerator . best quality. we only own samsung products .

Recommended

Customer review from Samsung US

Aug 24, 2020

It sucks it doesn’t make ice...

It sucks it doesn’t make ice

We are always here to help! I am including a link to a troubleshooting guide to support your concerns on the ice maker not producing any ice (https://bit.ly/360BeJW). We thank you for choosing Samsung for your home! ^Lena Samsung

Verified Purchase

Aug 11, 2020

Our refrigerator was delivered on August 7th. We are...

Our refrigerator was delivered on August 7th. We are very pleased with it. The Delivery men were very polite and got it set up for us with no problems!

Verified Purchase

Aug 10, 2020

Ice maker has quit working and center door seal has...

Ice maker has quit working and center door seal has never operated correctly

Hello HomeDepotCustomer! I have provided a link to day to assist with your ice maker concerns.
(http://www.samsung.com/us/support/troubleshooting/TSG01001014/)
^Nic. Samsung

Verified Purchase

Aug 8, 2020

El articulo me llego dañado

Aug 8, 2020

Rating provided by a verified purchaser...

Rating provided by a verified purchaser

Verified Purchase

Aug 5, 2020

Very roomy and even with slightly noisy ice maker its a beast and holds tons of food and keeps it...

Very roomy and even with slightly noisy ice maker its a beast and holds tons of food and keeps it cold. I'd give it five stars if the handle didn't come off once a quarter - but reattaches with the hex key.

Recommended

Aug 4, 2020

I have had this refrigerator repaired for not cooling or freezing with 18 months of installation....

I have had this refrigerator repaired for not cooling or freezing with 18 months of installation. Here it is 3 months later, and it is not cooling or freezing again. I have a Maytag refrigerator that I bought USED 11 years ago that flooded and it is still going strong in our shop. I will NEVER buy Samsung ever again.

Hello Jenn! Thank you so much for your review. I understand after having your refrigerator repaired you are still having issues. At this time we would like to speak with you for further possible assistance.
we can be reached via any of the following using ticket: 1142479722
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Nic Samsung

1 found this review helpful

Jul 28, 2020

Not Good Died right after the warranty ended

[This review was collected as part of a promotion.] i baught this refrigerator 01/05/218, on 09/11/209, loud noise was coming from the unit so i call a repair company to fix it, then june 23, the same problem. i did recommend this refrigerator to my sister & my neighbor and both have the problem. i'm real estate broker, so i always recomemed samsung appliance to my clients. this is not good for my buisness.

We value our customers' feedback and we appreciate you taking the time to inform us of your experience. If you would like us to look into your concern, please feel free to contact us by using one of the methods below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

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Customer review from Samsung US

Customer Reviews for Samsung 25.5 cu. ft. French Door Refrigerator in White

Internet #203673162

Model #RF260BEAEWW

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