Thought it was a little bigger and brighter, but it...
Thought it was a little bigger and brighter, but it is good.
by
Verified Purchase
Oct 8, 2019
Nice for both sides of the fireplace ...
Nice for both sides of the fireplace
by
Verified Purchase
Jul 16, 2019
Easy to assemble, works fine
Easy to assemble, works fine
by
Verified Purchase
Recommended
Jul 10, 2019
It fitted well in my fireplace and easy to assemble...
It fitted well in my fireplace and easy to assemble
by
Verified Purchase
Apr 16, 2019
For the price, it was great. The Dimensions were right...
For the price, it was great. The Dimensions were right on.
by
Verified Purchase
Mar 26, 2019
Quality is poor....
Quality is poor.
by
Verified Purchase
Mar 26, 2019
The light was very low not what I was expecting!...
The light was very low not what I was expecting! Not worth the money!
by
Verified Purchase
Mar 13, 2019
mine isnt working
I just got this today. No flame effect at all!! The noise button won't work! I thought it would look like a fake fire but it doesn't. It looks like red light. Isn't there supposed to be a flame effect? The red light turns off after 30 seconds. I think the one I got is faulty?
by
Response from Digital CommunicationsJun 18, 2019
Hello Kyndal, please contact our Customer Service Team for troubleshooting the issues you are facing. They would be happy to assist you with assessing and resolving the problem! Just reach out by phone at 877-447-4768 or email here: http://www.ghpgroupinc.com/CTUS.html -GHP Group Customer Support
Customer review from ghpgroupinc.com
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 5, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 5, 2019
Looks very nice in our old fireplace. ...
Looks very nice in our old fireplace.
by
Verified Purchase
Feb 5, 2019
The decorative fireplace insert was exactly as pictured and described....
The decorative fireplace insert was exactly as pictured and described. It was a good value and was exactly what we needed to fill a space we never used for a real fire. We are very happy with our purchase and the delivery service.
by
Verified Purchase
Jan 29, 2019
I bought for the pleasant ambience it provides for my home on cloudy, dreary days to brighten up...
I bought for the pleasant ambience it provides for my home on cloudy, dreary days to brighten up a dark fireplace opening. Of course, I take it out if I use gas fireplace burner.
by
Verified Purchase
Recommended
Dec 30, 2018
Cute fit perfectly into the fire place....
Cute fit perfectly into the fire place.
by
Verified Purchase
Dec 26, 2018
Quick and easy pick up! Thank you!...
Quick and easy pick up! Thank you!
by
Verified Purchase
Dec 21, 2018
It was just what I wanted ...
It was just what I wanted
by
Verified Purchase
Dec 18, 2018
It actually exceeded my expectations. It is a great addition...
It actually exceeded my expectations. It is a great addition to my holiday decorations. We love it.
by
Verified Purchase
Dec 18, 2018
Love it! A great solution for a great ambience!!!!...
Love it! A great solution for a great ambience!!!!
by
Verified Purchase
Dec 13, 2018
Easy to operate. Light from fire looks good. ...
Easy to operate. Light from fire looks good. Should have gotten one with heat for effect
by
Verified Purchase
Dec 12, 2018
This item is so beautiful adds such a warm and...
This item is so beautiful adds such a warm and cozy feeling to our livingroom without all the hassle of building a real fire in our fireplace
by
Verified Purchase
Dec 11, 2018
The fireplace was about what we expected for the price....
The fireplace was about what we expected for the price. The crackling sound is annoying even on the lowest setting
by
Verified Purchase
Dec 11, 2018
Exactly what I was looking for. I had flameless candles in the fireplace and it was such a hassl...
Exactly what I was looking for. I had flameless candles in the fireplace and it was such a hassle to replace batteries. Now I don't have to worry because all I do is turn the electric hearth and it just fills the room with a warmth and glow. I like the crackling sounds of wood burning. I also like there are two settings to lower the crackling sound. The price was unbelievable, very inexpensive and the best part shipped right to my front door via free shipping. The room looks beautiful with the electric logs and Christmas decorations.
by
Verified Purchase
Recommended
Dec 11, 2018
The device is good but the first delivery came with...
The device is good but the first delivery came with a leg broken. We returned it to a store and order again another one online.
by
Verified Purchase
Dec 5, 2018
Just had to plug it into an outlet....
Just had to plug it into an outlet.
by
Verified Purchase
Nov 20, 2018
The on-off switch is hard to reach!!!...
The on-off switch is hard to reach!!!
by
Verified Purchase
Nov 20, 2018
This is a great product. It really made our...
This is a great product. It really made our room look more friendly, and at a low cost. I would highly recommend this to anyone.
by
Verified Purchase
Nov 7, 2018
The fire sound is very loud, like you are at...
The fire sound is very loud, like you are at a outside bonfire and low isn’t any better. I returned it and tried another like it, but this had no fire sound
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Response from GHP Group Inc. SupportNov 7, 2018
Hello Lu, apologies if the product didn't meet your expectations! Going forward, please reach out to us directly so we can advise and work on a resolution. Our contact information can be found here - http://www.ghpgroupinc.com/CTUS.html - GHP Group Customer Support
Verified Purchase
1 found this review helpful
Oct 23, 2018
too noisy...
too noisy
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Response from GHP Group Inc. SupportOct 24, 2018
Dear Valued Home Depot Customer, we're sorry to hear you are dissatisfied with this product. If there is anything we can do to assist you just reach out by phone at 877-447-4768 or email here: http://www.ghpgroupinc.com/CTUS.html - GHP Group Customer Support