A: Hello KHBH, Given that this specific electric fireplace serves for supplementary purposes without emitting heat, it is permissible to position it behind glass, provided that you adhere to the safety instructions detailed in the owner's manual. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group
by|Mar 6, 2024
Q:How long is the cord?
by|Jan 21, 2024
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A: Hello Keri, the cord for this electric heater is 6 feet long. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group
by|Jan 22, 2024
Q:I love the unit, but once I unplug the cable at the outlet, it cannot be turned on by plugging the cable back into the outlet. I have to turn the power switch at the unit on again. Is my unit’s switch defective?
by|Dec 29, 2023
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A: Hello Andy, once the electricity is removed the unit will power off. It will need to be restarted once electricity is reconnected. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group
by|Jan 3, 2024
Q:Can I plug this into a surge protector so I can turn it on/off from a distance, with a more stable power flow to the unit?
by|Dec 27, 2023
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A: Hello Andy, We recommend that our electric fireplaces be plugged directly into a wall outlet all to itself. They cannot be used with a power strip, or an extension cord. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group
by|Dec 28, 2023
Q:Can I unplug the unit without turning it off from behind the screen?
by|Dec 27, 2023
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A: Hello Andy, you can cut off power to this unit by unplugging it. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group
by|Dec 28, 2023
Q:Does it actually produce heat?
by|Dec 20, 2023
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A: Hello Latoya, this electric logset does not produce heat. Its realistic randomly glowing ember bed adds ambiance to any room. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group
by|Dec 21, 2023
Q:Does this unit supply heat , or is it just decorative?
by|Dec 10, 2023
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A: Hello John, this electric fireplace does not generate heat. Its primary purpose is to provide a simulated crackling log sound and ambient lighting. For any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group
by|Dec 12, 2023
Q:Do this product come with a remote
by|Nov 15, 2023
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A: Hello Keny, thank you for reaching out. No, this appliance does not feature a remote. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group