Does what it’s supposed to do easily and while looking great
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Response from LG Social.May 3, 2023
Hello there. Thanks for reaching out and providing that feedback. Customer feedback helps LG improve its products as well as its customer service. So believe me when I say, LG is listening. Furthermore, We are excited to hear that you are enjoying your LG Microwave. You are a valued customer. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Customer review from lg.com
Jan 11, 2023
Awesome Microwave!
I bought this in 2015 and has done nothing but wonders for a family of four includes two adult children. It was hard to believe that some people have had a bad experience w/ their very own. I’m now looking for another same. Always kept up with replacing grease & carbon filters when needed. RIP
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Customer review from lg.com
Dec 4, 2022
Display never worked and has failed
We had this installed in April 2021, and we thought it worked well - the extension is great though I wanted a stronger fan - until mid-November 2022, when the digital display went out. It started with 4 orange lines for a minute, then for 3 weeks had a display of green 88:88 with a green fan (we never saw the fan symbol while we used the microwave for 1.5 years). We were able to keep using it because we knew the commands. My husband looked into getting it fixed, and the cost was half the price of the appliance. On December 3, 2022, the orange lines came back, and after using the microwave a few times in about 10 minutes, the orange lines seemed to disconnect. They looked unsafe and luckily the outlet where it’s plugged in is easily accessible, so we could unplug it. It is unacceptable that this appliance only lasted two years (manufactured date was Nov 2020). We are replacing with a different brand standalone microwave and separate hood to prevent loss of both in case one fails again. The hood and fan and microwave are working fine, but the electrical issue within the door display could be a fire hazard issue and we don’t feel safe leaving it plugged in.
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Response from Social MediaDec 6, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG microwave. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.com
Aug 20, 2022
Remodeling the kitchen with all new L G products
[This review was collected as part of a promotion.] Remodeling the kitchen with new appliance. This time they are all going to match. Haven't had it long enough to use all the accessory. So far we like it. Nice led lights. Very powerful fan. Did I mention that everything now matches.
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Customer review from lg.com
Aug 4, 2022
Excellent and Stylish Microwave
This is an excellent quality microwave. It is sturdily built and very attractive. The controls are easily visible and easy to use. It has a expandable vent fan with numerous speed as well as adjustable lighting. It is a top of the line microwave and pricy but it is well worth the money. Anyone that purchases this microwave will be very satisfied.
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Customer review from lg.com
Jul 9, 2022
Great microwave
[This review was collected as part of a promotion.] I bought this months ago and am so happy with it. Things cook so fast and with the adjustable heat setting it perfect. Also one of the marvelous feathers is the extendable vent I have a gas range and this vent protects my microwave from the heat produced and remove the odor quickly from my house.
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Customer review from lg.com
Jul 7, 2022
Looks great, and love the features.
[This review was collected as part of a promotion.] This microwave is even better then we expected, not only does it look nice it works great.
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Customer review from lg.com
Jul 7, 2022
Great microwave bad handle
I've had this unit for 5 years, it is above my stove and when the stove is on it heats up the handle alot n now it's so discolored I have to replace it.
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Response from Social MediaJul 8, 2022
We hate to hear this and thank you for your feedback. We will be happy to pass this along to our product developers.^Sandy
Customer review from lg.com
Jul 4, 2022
Extendable fan works well!
[This review was collected as part of a promotion.] First let me start off with that I am a basic microwave user. That is, I only warm up things in the microwave. I use the fan and over head light the most . My prior microwave broke and I could look for a quieter and stronger fan. This microwave has a stronger and quieter fan with a Turbo fan setting. I am thrilled with a feature that extends the fan function to the front burners. And the black stainless steel color worked for me as black was not a color option
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Customer review from lg.com
May 10, 2022
LG on LG
[This review was collected as part of a promotion.] All my major appliances are LG. They look good, they feel good and best of all they work excellent.
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Customer review from lg.com
Apr 25, 2022
Over range microwave with ExtendaVent 2.0
[This review was collected as part of a promotion.] Recently installed our new LG over the range microwave and are very happy with the product. The ExtendaVent 2.0 offers improved ventilation over our previous unit. Addition to the spacious inside the removable rack is very helpful not to mention the easy-clean function. Best microwave we’ve ever had.
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Recommended
Customer review from lg.com
Apr 18, 2022
Beautiful Microwave
[This review was collected as part of a promotion.] We purchased this microwave to replace one that had stopped heating and spinning. It is a beautiful product and matches our other LG products perfectly. We love all of the settings and it is very easy to use. The only problem for me is the settings are located on the bottom, so it is hard to see food cooking in the bottom tray unless you are tall. But nothing that I can't live with.
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Recommended
Customer review from lg.com
Apr 16, 2022
Poor Quality Keypads
The microwave is just 1+ year old and already the keypad numbers have started fading - refer pic. Prior to this I had a GE Microwave which lasted for 15 years and never had any issues. Replaced microwave when I did a kitchen appliance upgrade. I am unhappy with other LG products that I bought too - Dishwasher and Fridge (not from HD).
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Response from LGAnswersApr 21, 2022
We would like to gather more information from you on this issue. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. ^Jennifer
Apr 13, 2022
LG Microwave
[This review was collected as part of a promotion.] This microwave matches perfectly with my double oven. I like the buttons at the bottom because I can actually see what I am selecting. I'm short and our microwave it over the stove so it is easier for me to select what I want. I like the black stainless because to me it looks elegant in my kitchen
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Recommended
Customer review from lg.com
Mar 30, 2022
Love the ExtendaVent
[This review was collected as part of a promotion.] Much better than the typical OTR microwave. Has a more powerful 400 CFM fan (most have 300 CFM) and the ExtendaVent is a great feature. These two features help suck the fumes and grease away from your range top and out of the kitchen. No more greasy cabinets above my range!
Also, I love my LG range. I use it almost daily to either griddle or use the fabulous convection roast oven. Had it for 5 years.
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Recommended
Customer review from lg.com
Jan 25, 2022
Good, but…
[This review was collected as part of a promotion.] This microwave heats up properly, but the vent tray will not stay closed. It came like this. The repair company came and needed to order a whole new vent tray. We are waiting for that to be delivered.
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Response from LGE Social MediaJan 27, 2022
We hate to hear you are experiencing an issue with your microwave's vent tray. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane
Customer review from lg.com
Jan 13, 2022
Best over the range model!
[This review was collected as part of a promotion.] Good overall performance. Love the extenda-vent , keeps the moisture off the front of the door (especially since his is where the keypad lives)
One thing to be aware of is the larger than expected door notch. Could make it problematic if your cabinet doors above the microwave don’t adjust
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Recommended
Customer review from lg.com
Jan 1, 2022
Great microwave
[This review was collected as part of a promotion.] I bought in 2019 I like very much I very happy with my LG microwave
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Recommended
Customer review from lg.com
Jan 1, 2022
Great features, just can't see a plate or small it
[This review was collected as part of a promotion.] For the first time ever, we have a microwave with a window position where you can not see the plate on it. It is above the stove. To see the plate, you will have to get a step later. The window to look through sets around 4 Inches above the bottom of the door. The microwave itself is outstanding. We like everything that it does.
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Recommended
Customer review from lg.com
Oct 13, 2021
Works great and I love the color
[This review was collected as part of a promotion.] This is an excellent microwave. It has lots of preset buttons for commonly used settings, like popcorn and pizza. It heats food evenly. I love the dark stainless steel finish, it doesn’t leave fingerprints! The microwave is easy to clean inside and outside.
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Recommended
Customer review from lg.com
Oct 8, 2021
Great microwave
[This review was collected as part of a promotion.] That’s a best microwave with 4 filters lot of people like this microwave it’s expensive but worth it
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Customer review from lg.com
Jul 20, 2021
Good looking in my kitchen
[This review was collected as part of a promotion.] I bought this microwave as our old one finally quit working. It perfectly matches our refrigerator. I love the features and ease of use. The venting is clever too with the pull out hood. I am very happy with my purchase.
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Recommended
Customer review from lg.com
Jun 4, 2021
Poorly made
This a very cheaply made product the door and the door handle breaks easily.
This is a kitchen appliance that is used often by all family members and it doesn’t hold usage it will break in no time very disappointed with this purchase.
If LG doesn’t fix this there will be no LG products in my household.
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Response from LGE Social MediaJun 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Regrettably, the unit had a 1 year warranty on parts and labor that does not cover cosmetic damages. You can contact Customer Support by private message via with #VOC Facebook @LGUSSupport or call at 800-243-0000 for possible repair options that would be at your expense. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Customer review from lg.com
May 12, 2021
Excellent Design
[This review was collected as part of a promotion.] We purchased our microwave a few months ago and are absolutely loving its performance and design!
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Recommended
Customer review from lg.com
Apr 24, 2021
Attractive and effective
[This review was collected as part of a promotion.] Our microwave looks very sleek in the kitchen. We love the features including the extended vent.
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Recommended
Customer review from lg.com
Apr 20, 2021
Outstanding Performance!
[This review was collected as part of a promotion.] I bought this in Feb to replace my old crumbling microwave. This is the most reliable product from LG. It works flawlessly. One of the greatest feature of this product is additional slide out suction vents. This feature is life saver for me, otherwise the coking smell spreads very quickly to my entire home. Finger print resistant, easy controls are amongst other features.
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Recommended
Customer review from lg.com
Apr 9, 2021
Love It!!!
[This review was collected as part of a promotion.] I absolutely love this microwave. This is the second one of this model that I have owned. First one was white. Including the years I have owned both in the review. Only less than 2 months for the new one, but over six years for the old one. The push out fan is awesome and works perfectly when cooking on the front to burners. Love the melt/soften being separate buttons and they both work perfect!!! Great Microwave
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Recommended
Customer review from lg.com
Apr 7, 2021
Fire Hazard
[This review was collected as part of a promotion.] I only had this microwave for a couple of months, maybe 3, and one of the plastic tabs used to hold up the 2nd shelf rack caught fire and melted. Very scary.
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Customer review from lg.com
Apr 4, 2021
Terrible faulty design- fire hazard! Stay away
[This review was collected as part of a promotion.] I’m on my 2nd defective unit, waiting for my 3rd to arrive at some TBD from the local store via LG repair. Major defect with the plastic clips supporting the wire shelf overheating/melting/catching fire. Kids were cooling popcorn and caught on fire. 1st unit caught on fire during test at installation. Im stuck as having the matching range below. Good grief!
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Customer review from lg.com
Mar 29, 2021
Better than...
[This review was collected as part of a promotion.] ...I thought it would be. To be clear, I expected it to be good. It looks great and pairs nicely with our LG gas range we bought 18 months ago. My favorite feature so far is exhaust fan
that with a simple push, extends out over the stove front burners. It has more features than I will likely use. Very happy with this purchase.