Hello crossneedl - thank you for providing a review of your microwave. We are very sorry to hear that it stopped working properly. Hopefully, you have attempted to disconnect power for a few minutes so as to reset the control panel. If this does not help, please email us using our "Contact Us" page on our website. We may be able to offer additional trouble-shooting assistance. It is our goal to win your loyalty again in the future. Thank you for providing your feedback. NANCYatGEA