Customer Reviews for Frigidaire Front Control Dishwasher in Black
- UltraQuiet III sound package (55 dBA) keeps noise to a minimum
- 5 wash cycles ensure your dishes are thoroughly cleaned
- ENERGY STAR qualified with Energy Saver and No Heat Dry options
Customer Reviews
Jan 26, 2017
So Quiet I hardly knew it was running
[This review was collected as part of a promotion.] I bought this as a kitchen appliance package. I just love them so much.
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Customer review from frigidaire.comJan 25, 2017
Bad stacking layout
[This review was collected as part of a promotion.] Had problems at first hook up. Stuck sprayer, leaky door. And the plate stacking area, whole lower area is not very functional for me. Would love to return it but would need to pay for install again. Disappointed.
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Response from Online Outreach SpecialistJan 27, 2017
Hi Debd, thanks for providing us with your critique. I hate to hear of your disappointment with your dishwasher. Please contact us via email at socialcare@frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8am-8pm or Saturday 8am-6pm for further assistance. Kindly, Maggie
Customer review from frigidaire.comJan 25, 2017
Dishwasher of the Century!
[This review was collected as part of a promotion.] I put the dishes in and turn it on, then when it's done it cuts itself off.
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Customer review from frigidaire.comJan 25, 2017
Overview of my dishwasher
[This review was collected as part of a promotion.] We moved into our house in July and had to replace multiple pumps and hoses before the end of the year.
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Customer review from frigidaire.comJan 25, 2017
Works well overall, poor drying ability
[This review was collected as part of a promotion.] This model was installed in our new house. Overall am happy with the product. Dishes are never dry after the cycle so we let them air dry for a day before putting them away. Other than that, not a bad dishwasher.
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Customer review from frigidaire.comJan 23, 2017
Horrible Product
[This review was collected as part of a promotion.] Dishes came out dripping wet. Service tech replaced parts, and it still does not dry as well as my old one.
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Response from Online Outreach SpecialistJan 25, 2017
Hi ShariSmith. We do recommend the continued use of a rinse aid to enhance drying performance. Also, check that your water heater is set at 120°F (49°C) to get proper water temperature inside the dishwasher. Lastly, run the hot water at the sink closest to your dishwasher prior to running your wash load. Should you continue to experience concerns with drying please contact us directly. Kindest regards, Anna
Customer review from frigidaire.comJan 22, 2017
Average
[This review was collected as part of a promotion.] This came with my new house. I have lived here for about 4 months now. It cleans dishes well and is fairly quiet. I really wish it would dry the dishes better with the heat dry, I have to dry the dishes by hand.
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Response from Online Outreach SpecialistJan 27, 2017
Thank you for sharing your dishwasher experience with us, 123dan. Is the drying issue only occurring with your plastic ware? You may find that using rinse aid will also help with the drying performance of your dishwasher. I hope this helps! Should you need additional assistance, please feel free to contact us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. Thank you, Courtney
Customer review from frigidaire.comJan 20, 2017
Simple to use
[This review was collected as part of a promotion.] I bought this to replace a broken dishwasher. Its very easy to use. I like the locking feature so the kids can't mess with it. Its an extra added bonus when I don't feel like washing pots and pans.
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Customer review from frigidaire.comJan 19, 2017
An excellent dishwasher on the budget
[This review was collected as part of a promotion.] This is my first dishwasher and I'm happy to have chosen Frigidaire - FFBD2411NS.
It is the baseline of the family but has many of the features of high end models or other manufacturers.
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Customer review from frigidaire.comJan 19, 2017
[This review was collected as part of a promotion.] Considering the excellent price, I believe it a good value for the dollar.
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Customer review from frigidaire.comJan 18, 2017
Loud, doesn't clean top rack
[This review was collected as part of a promotion.] We got our dishwasher in December and it has never worked properly. Even after thoroughly rinsing dishes, the top rack does not come clean. Sometimes dirtier than when we started. Frigidaire recommeneded a heavy cycle, a little better but not great. I don't think we should use extra energy to was plates and glasses. It is also very loud.
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Response from Online Outreach SpecialistJan 23, 2017
Thank you for sharing your dishwasher experience with us, Chelsea413. I recommend checking and/or trying the following: 1-Make sure that the incoming water is at least 120 degrees. 2-Make sure that the filter system is clean. 3-Make sure that the spray arms are free to rotate. I hope this information is helpful. Should you need additional assistance, please feel free to contact us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. Thank you, Courtney
Customer review from frigidaire.comJan 18, 2017
So far, so good!
[This review was collected as part of a promotion.] I haven't tried all of the features yet, but so far the basic needs are met. Dishes are clean! :)
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Customer review from frigidaire.comJan 16, 2017
Latch problems
My dishwasehr has a problem with the latch. I have had this dishwasher several months in our weekend home. i love everything about it but the latch. During the middle of any wash cycle, the machine stops. I have to push the door to make it start up and complete the washing and it does complete the rest of the cycle. Dishes come out great. But having it stop during the washing cycle every time is a big problem. There is a problem with the latch.
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Response from Online Outreach SpecialistJan 17, 2017
I'm happy to learn that you are enjoying your dishwasher, Sanjosemom.
We would like to resolve this matter for you so you can fully enjoy your appliance. Please visit your installation manual to ensure your appliance has been properly installed.
If this does not resolve your matter, please contact our Customer Care at 1-800-374-4432 or connect with us via email at SocialCare@Frigidaire.com to schedule a service appointment.
Kindly,
Maggie
Customer review from frigidaire.comJan 3, 2017
UNHAPPY AND DISSATISFIED
I purchased a dishwasher recently after remodeling my kitchen. After I used the dry cycle I found my dishes were not dry. I put in a service call and learned that my dishwasher doesn't have a venting system and even though I have a dry cycle it would not dry dishes completely. In order to make sure the dishes are dry you have to open the door and leave it for 30 minutes or so. I would like to know why this is not made public to the consumer because I would never purchase a dishwasher that could not do the basic such as clean and dry dishes. I really want to hear back from you all on this matter. I have been a loyal customer to you all in the past because I never had a problem with my products. I am so disappointed with this matter.
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Response from Online Outreach SpecialistJan 16, 2017
Thank you for sharing your feedback, Unhappy_Disappointed. I recommend making sure that the inlet water is coming in at 120 degrees by running the nearest sink water for 1-3 minutes before starting the wash cycle. You may also find that using rinse aid with the heat dry option may enhance drying performance. I hope this information is helpful. Should you need additional assistance, please feel free to contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. Thank you, Courtney
Customer review from frigidaire.comDec 28, 2016
Not so great!
Bought this a couple months ago to replace a Frigidaire that was awesome. Loved the old dishwasher. Used it everyday, never added rinse aid, and dishes were clean and dry. This one had all the features of the replaced unit so I was excited to find a comparable dishwasher. Sadly this one isn't so great. Since I purchased this it hasn't dried the dishes. I again just got done drying the WHOLE load of dishes. NOTHING was dry. Did not even dry the vertical plates, and the utensils are dripping wet, not to mention the cups - inside and out. And yes, it has rinse aid in it and it has never dried dishes. Does an o.k. job washing, but sometimes have to hand wash a few dishes after the load is done. The water doesn't heat and it does not remove all the grime, but it does run quietly. Surely miss my old Frigidaire!!
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Response from Online Outreach SpecialistJan 12, 2017
LizaB, I regret that you are having a less than stellar experience with your new dishwasher. I would really love to help bring you back home to us and turn your disappointment into a welcome experience. I have a list of “best practices” for optimum cleaning and drying performance. There are many conditions that can impact cleaning and drying, the most common being temperature. The “sweet” spot for water temperature is between 120-130 degrees for the best cleaning and drying potential. If you are uncertain if your water is the appropriate heat, check your water heater's temperature reading. To help get the hottest water to your dishwasher, always let the water run in your sink until it’s hot (like you do before getting in the shower). This "primes the pump", it gets hotter water to your dishwasher faster. Hot water is necessary to activate dishwasher detergent and melt fatty food soils. An automatic sensor will check the incoming water temperature and, if it is not hot enough, the cycle will be lengthened for automatic water heating in the main wash and final rinse of all cycles. This happens even when the hi-temp wash option has not been selected. When hi-temp wash option is selected, an even higher temperature will be reached to handle heavier soil loads. Your dishwasher uses about 3-4 gallons per cycle, limiting the opportunity the water has to warm up if it doesn’t start off hot enough. Don’t forget to use rinse aid, it really makes a difference. In areas with hard water (like Pennsylvania) you will need to increase the amount dispensed (page 11 in your Owner’s Manual). Be sure to clean the filter regularly (page 12 in your Owner’s Manual). Selecting the heat dry option in combination with rinse aid will enhance drying performance. Is the heater (inside on the bottom of the dishwasher) covered by a heavy mineral or calcium scale (looks like white spots on the heater)? If it is, start a cycle with no dishes in it. Once it has finished the initial fill, add 1 cup of white vinegar to the bottom and let it finish the cycle. Should you have any questions, please reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 9am to 6pm EST. Your friendly Frigidaire lady, Ruth
Customer review from frigidaire.comDec 22, 2016
Came with the house
[This review was collected as part of a promotion.] This dishwasher was already installed in the house when I bought it. It's a reasonable machine but developed a defect last month when the drain ceased to work properly. Frigidaire arranged for a service engineer to come out quickly, under warranty, who fixed the problem relatively simply. So I'd commend Frigidaire's customer service.
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Customer review from frigidaire.comDec 22, 2016
Nice Dishwasher
[This review was collected as part of a promotion.] Working great after 5 months of ownership. Clean dishes, easy install, and very quiet.
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Customer review from frigidaire.comDec 21, 2016
Best dishwasher!!
[This review was collected as part of a promotion.] I've had this dishwasher for a few months now & love it! I love how it has multiple water sprayers which leaves even pots & pans clean! I thought the "delayed" start option was odd and thought I'd never use it but boy I was wrong! After dinner I put in all the dishes, set the delayed start option, which gives me a chance of still adding dishes before bed. I had a bad habit of forgetting to turn on the dishwasher begore bed since I used to wait till bedtime to start the washer. The delayed option is a life saver! I know my dished will be clean by morning!
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Customer review from frigidaire.comDec 21, 2016
[This review was collected as part of a promotion.] ok, it is dependable , very quit , but it takes a long time to finish a load
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Response from Online Outreach SpecialistJan 10, 2017
Bhurl, thank you for taking the time to share your dishwashing experience with us. There are many conditions that can impact cleaning time, the most common being temperature. The “sweet” spot for water temperature is between 120-130 degrees for the best cleaning and drying potential. If you are uncertain if your water is the appropriate heat, check your water heater's temperature reading. To help get the hottest water to your dishwasher, try letting water run in your sink until it’s hot (like you do before getting in the shower). This "primes the pump", it gets hotter water to your dishwasher faster. Your dishwasher uses about 3-4 gallons per cycle, limiting the opportunity the water has to warm up if it doesn’t start off hot enough. Cycle times are approximate and will vary with options selected. Hot water is necessary to activate dishwasher detergent and melt fatty food soils. An automatic sensor will check the incoming water temperature and, if it is not hot enough, the cycle will be lengthened for automatic water heating in the main wash and final rinse of all cycles. This happens even when the hi-temp wash option has not be selected. When hi-temp wash option is selected, an even higher temperature will be reached to handle heavier soil loads. Should you have any questions, please reconnect with our Customer Engagement Center at 706-860-4110. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday and Saturday 9am to 6pm EST. Your friendly Frigidaire lady, Ruth
Customer review from frigidaire.comDec 20, 2016
Not so Great
Bought the dishwasher in February only use it a couple of times a month and already had to have a service call due to water leaking from the dishwasher due to bad parts from factory
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Response from Online Outreach SpecialistDec 22, 2016
Hello JW67, thank you for taking time to share your thoughts with us regarding your dishwasher. After reviewing your account, I understand that service was completed December 2. Please feel free to reconnect with us directly if you should have any additional questions. Thank you kindly, Jennifer
Customer review from frigidaire.comDec 16, 2016
Quiet and great features
[This review was collected as part of a promotion.] I purchased this about a month ago and couldn't be happier. Very quiet very user friendly very efficient and looks great too.
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Customer review from frigidaire.comDec 15, 2016
All black appliances, very nice look
[This review was collected as part of a promotion.] We have been using our appliances fort two months now and have no issues with them.....glass top stove, microwave, dishwasher and high end refrigerator.
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Customer review from frigidaire.comDec 15, 2016
Broke down with in months of purchase
[This review was collected as part of a promotion.] I Bought this 6 months ago and the drain pump went, the part and was under warranty but I had to pay to deinstal and reinstall which cost me more than the dishwasher, not cool!!
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Response from Online Outreach SpecialistJan 11, 2017
I hate to hear about your dishwasher experience, Frado. After reviewing your account, I see that one of our Customer Care Supervisors was able to successfully resolve your concerns. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney
Customer review from frigidaire.comDec 15, 2016
Great dishwasher at a great price!
[This review was collected as part of a promotion.] I bought this to replace a 14 year old Frigidaire dishwasher that actually was still working great but wanted to update my kitchen. It's a great dishwasher! Cleans good, looks good and runs quiet. Price was very reasonable .
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Customer review from frigidaire.comDec 15, 2016
It's already broke
[This review was collected as part of a promotion.] The sprayer in the bottom broke off and melted. I say support has been good waiting on the part to come in now.
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Response from Online Outreach SpecialistJan 6, 2017
I am terribly sorry to hear of the trouble you have encountered with your dishwasher, Crush. After reviewing your case, it does appear that service has scheduled with you to restore your dishwasher. Please feel free to reconnect with us if you should have any additional questions. Thank you, Jennifer
Customer review from frigidaire.comDec 15, 2016
Great dishwasher
[This review was collected as part of a promotion.] For the money I spent on my Frigidaire dishwasher, I got a very good deal. Good price and great results!
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Customer review from frigidaire.comDec 14, 2016
Awesome
[This review was collected as part of a promotion.] Bought this 8 months ago have no issues with this model it does a great job very pleased
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Customer review from frigidaire.comDec 14, 2016
very quiet!!
[This review was collected as part of a promotion.] My husband bought this for me as a surprise and I am so excited about it!!
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Customer review from frigidaire.comDec 5, 2016
Very disappointed
Bought this dishwasher over a year ago. It is rattling and not spraying water . Yes, this DW was fairly inexpensive but I expected it to last longer. And yes the water pressure holes in sprayer arm and everything has been checked.
I bought this after purchasing a frigidare freezer, oven ,microwave and have had no issue with these.
Now right before the holiday no dishwasher. Ugh
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Response from Online Outreach SpecialistDec 28, 2016
Hey Bubbett! I appreciate you sharing your dishwasher experience with us. After reviewing your account, I see that one of our Customer Care Representatives was able to successfully resolve your concerns. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney
Customer review from frigidaire.comNov 19, 2016
great buy
[This review was collected as part of a promotion.] Best dishwasher we ever had. Highly recommend. Best buy for the price.
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Customer review from frigidaire.com
