The spray holes continuously get plugged up and require frequent cleaning. After a couple of year...
The spray holes continuously get plugged up and require frequent cleaning. After a couple of years, some of the spray holes cracked and split so I contacted Delta for a replacement. It was covered by Delta's lifetime warranty, and the free replacement part was sent to me quickly. Two years later, the replacement is having the same problems. In addition, the faucet leaks. I contacted Delta again, and was offered free replacement parts or 70% off list price of a new faucet. I'd rather not deal with another replacement part that will fail in a couple of years. Unfortunately, the new faucet has to be purchased from Delta, which charges almost twice what Home Depot charges, so the 70% off is really not much. Delta should replace my faucet for free since I have had recurring problems with it. I will think twice before purchasing another Delta product.
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Response from DeltaFaucetMar 13, 2020
Hello Shu62, I apologize for the issue you experienced with your Delta product. We appreciate your comments and suggestions. I do show you contacted our customer service department again and you are being further assisted. Please feel free to contact us back with anything else needed.
Best regards, Brandis
Jun 25, 2017
Leaking
Hello
My 468-sssd-dst delta single handle pull-out kitchen faucet is leaking from the bottom. I have had it less than a year and when we returned from vacation every time we lift the handle it leaks from the bottom where the hoses lead in. Can you offer some help?
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Response from Customer Solutions Jun 26, 2017
Hi Thestonez,
I am so sorry for the leak you are experiencing with your Delta faucet. I would love to assist you with this. Please refer to the email you should receive from me shortly for assistance.
Customer review from deltafaucet.com
Jun 14, 2017
Nice Faucet pretty easy to install
[This review was collected as part of a promotion.] Installed 2 weeks ago. Nice faucet easy to install. First pull out faucet I have owned. Time will tell how it holds up. Although with the lifetime warranty I know delta backs the product.
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Response from Customer Solutions Jun 15, 2017
Hello Tommyp,
I'm glad you like the faucet. Thanks for the feedback. Feel free to contact us back with anything needed in the future.
Verified Purchase
Recommended
Customer review from deltafaucet.com
May 25, 2017
DO NOT BUY can't remove the aerator
Like everyone else has said, you cannot remove aerator to clean it. After a little less than a year I now have an inconsistent stream and no way to fix it. Stupid design makes it obsolete after 1 year. Complete waste of money. Stay away.
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Response from Customer Solutions May 25, 2017
Hello Maygp,
I am sorry to hear you are not pleased with the design of your Delta faucet. We recommend soaking the entire wand in a 50/50 solution of water and white vinegar to clean. This will clean both the wand and aerator. I hope this information is helpful.
Customer review from deltafaucet.com
Mar 6, 2017
Drip and Push Button Issues.
Only a year old. Good thing the parts that Delta sent me were easy to install.
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Response from Customer SolutionsMar 10, 2017
Hi Budman,
I'm very sorry to hear about the issues with your Delta faucet! I'm glad that the replacement parts resolved the issue for you. Please feel free to contact us back if you need anything else.
Best regards,
Jon
Customer review from deltafaucet.com
Feb 14, 2017
Leak
Had this a little over a year and it started leaking internally. It leaks where the hoses come through the center where you can't reach. Not pleased!
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Response from Customer Solutions Feb 15, 2017
Hi Chris1177,
I am very sorry about the issue you are having with your Delta faucet. I would be happy to assist you with resolving this. You should receive a email from me shortly. Please refer to my email for further assistance.
Customer review from deltafaucet.com
Feb 10, 2017
Works Great
I purchased this product since it had a great design and I am satisfied with the warranty options they give with the Delta Brand. Faucet has worked great.
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Response from Customer Solutions Feb 13, 2017
Hi Axl323,
I am so glad your Delta faucet is working great for you. We thank you for sharing your experience and we available if anything is ever needed.
Verified Purchase
Recommended
Customer review from deltafaucet.com
Jan 29, 2017
Like the looks, good quality
This is my second one of these Delta faucets.....first was in chrome, this one is stainless steel. And on this one, the water lines were included with faucet.....they say they are strong, but a plumber friend has his doubts! Will wait and see...........
Had to replace the first one in less than 10 years as was dripping and nobody could get the set screw loose/out....so no replacing the valve, washers, etc.
I was ok with that.....new one went in awesomely easily!! Very impressed.....however it drips a lot before stopping after being used.....I know there is water in line, but I am worried as this is more than I ever saw with the old one after being shut off. I have been able to get it to stop sooner, by pushing down on handle a little harder. So I am being cautious....and will make a final judgment in a few months, after seeing if it is going to leak (I live in California and with the drought that is just NOT acceptable).
I like Delta....so am hoping this faucet works as well as the old one, and for a longer time!!! No children or anyone being rough with it!!!!
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Response from Customer Solutions Feb 2, 2017
Hello Pacpam7,
Thank you for your feedback. We appreciate your comments and suggestions. Feel free to contact us back with any additonal feedback you may have.
Verified Purchase
Recommended
Customer review from deltafaucet.com
Jan 16, 2017
I had bought this faucet around 2009. The original one started leaking within a few months. I cal...
I had bought this faucet around 2009. The original one started leaking within a few months. I called customer service and shipped the replacement part. Now it lasted 7 years and leaking again. I called customer service and they are going to send another one. Their customer service is great. That is why I only buy delta faucets!
by
Recommended
Nov 22, 2016
Loved until it broke
Have had this faucet for 3 years and am TOTALLY in love with it until last when my water started coming out weird. Then durish dishes the next day the aerator just falls off and wouldnt go back in. So now water just sprays everywhere everytime I turn the faucet on and soaks EVERYTHING when I try to do the dishes... Looked online and cant find parts :( Totally bummed.
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Response from Customer Solutions Nov 30, 2016
Hi Kpril528, Thank you for your feedback.
I am so sorry about the issue you are having with your Delta 468-SSSD-DST faucet. We care very much about the operation of our products and would be happy to assist you. I have reached out to you via email. Please refer to my email for further assistance.
Recommended
Customer review from deltafaucet.com
Oct 25, 2016
Slow hot water flow
The Hot water runs good for 30 seconds & then the flow goes to almost nothing.
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Response from Customer Solutions Nov 1, 2016
Hello Alcmueller, Thank you for your feedback.
I am sorry about the issue you are having with your Delta 468-SSSD-DST. I have reached out to you via email. Please refer to my email for further assistance.
Customer review from deltafaucet.com
Oct 16, 2016
Less than a year performance.
I have had this faucet for less than a year. It is now leaking. Won't shut off completely in any position. Up until this point I loved the look and performance.
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Response from Customer Solutions Oct 18, 2016
Hello Bren16, Thank you for your feedback.
I am so sorry for the leak occurring with your Delta 468-SD-DST. I would be very happy to help you resolve this. You should receive an email from me shortly. Please refer to my email for further assistance.
Customer review from deltafaucet.com
Oct 11, 2016
Nice faucet for the price point.
No problems with the installation, and the faucet functions beautifully.
by
DIY
Verified Purchase
Recommended
Aug 27, 2016
Looks great and worked great for almost a whole year...
Picked this up to help spruce up my kitchen sink.. Installation was a snap except for needing flange adapters that are hard to find locally. Had zero complaints until tonight when I came home to a leaking faucet. Not only Was the nozzle leaking but also from the handle and apparently down the barrel as my under sink cabinet was flooded. Guess I'll either try to find a cartridge or replace the whole unit which would be a shame as cosmetically the unit has held up great...
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Response from DeltaFaucetMar 13, 2020
Hi BayouMGR,
I'm very sorry to hear that your faucet is leaking! We would be happy to help. I have sent you an email to follow up regarding this issue.
Best regards, Jon
DIY
Jul 13, 2016
Faucet connection is weak. Same as another complaint!!
We bought this faucet and initially were very happy but just recently the faucet portion popped off the connector portion under the sink. The whole system was wobbling on the sink making it completely useless. We dissected into the problem and saw that the metal connector piece (with continuous treads) that screws into the bottom of the faucet was not secure. We could screw it back in but with just a small amount of manipulation the thing would pop off again. The problem is the section of the faucet (plastic) where the metal connector screws into..... is so thin that there is no strength between the two. Oh, and it seemed that the screws and large washer provided were not stainless steel either. We are not happy with what happened and even more unhappy at how much time we wasted to try to fix it.
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Response from Customer Solutions Jul 13, 2016
Hi KSam, Thank you for your feedback!
I am so sorry to hear you are having an issue with your Delta faucet. We work hard to ensure our products work as expected. I have reached out to you via email to discuss this. Please refer to my email for further assistance.
Customer review from deltafaucet.com
Jul 4, 2016
average product
I wish the spray options were located under the handle instead on top of handle. I think for the price, it could be a little heavier. It's very light. I like, but not sure if I would purchase again.
Very easy to clean.
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Response from Customer Solutions Jul 6, 2016
Hello Dawn, Thank you very much for your feedback!
I am glad to hear you are enjoying the operation of your Delta 468-SSSD-DST single handle kitchen faucet and appreciate your suggestions. We use feedback such as yours to refine our processes. If there is anything we can assist you with please contact our customer service department. We can be reached at 1-800-345-3358 or via email at customerservice@deltafaucet.com.
Verified Purchase
Recommended
Customer review from deltafaucet.com
Jun 19, 2016
Great looks and excellent quality
Love the looks and the feel. Works very well,
Only issue I had was that it came missing a component. It was not critical but more annoying.
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Response from Customer Solutions Jun 20, 2016
Hi Northwestdyi, Thank you for your feedback!
I am so glad to hear you are enjoying your Delta 468-SSSD-DST single handle pull-out faucet and apologize for the issue with the missing part. Our records indciate that we sent the part out to you and all is resolved. If there is anything else we can ever assist you with please do not hesitate to contact us back. We can be reached at 1-800-345-3358 or via email at customerservice@deltafaucet.com.
Verified Purchase
Recommended
Customer review from deltafaucet.com
Jun 14, 2016
Delta Cicero Kitchen Faucet - Starting leaking after only a few months
No problem with assembly and the look is great, however, installed this faucet over this last winter (January 2016) and it just started leaking this past week (June 2016). Leaks from under the handle as well as from within the faucet which ends up in a bucket under the sink. Leaks both hot and cold water. Very disappointed with the quality of this project. We were told by more than one contractor not to purchase our hardware from a big box store, however, the price was affordable. Looking back, I wish we would have listened to the professionals and paid the higher price for a better quality product. Not sure it will be worth replacing bad parts with the same quality parts from Delta. Hoping to get some resolution from the manufacturer on a replacement product.
by
DIY
2 found this review helpful
May 22, 2016
Very easy to use and doesn't make a mess when using sprayer.
When we bought this product the package was damaged and we didn't realize that the base gasket was cracked and plate was bent. I immediately contacted Delta via email and told them what I needed and they sent the parts right away and of course free of charge. The only part of the design I'm not sure of, is the button on top to switch the tap from stream to spray. It works very well and I am hoping that it doesn't wear out fast because of the material the button is made of but it's new so time will tell. I would highly recommend this to my family and friends. Very happy with the faucet and service I received from Delta!!! Thanks!!!
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Response from Customer Solutions May 24, 2016
Hi Shasta, Thank you for your feedback!
I am so sorry about the issue you experienced with your Delta 468-SSSD-DST but very happy we were able to get it resolved for you. We work hard to provide excellent customer service to all of our consumers. If there is anything else we can ever assist you with please do not hesitate to contact us. We can be reached at 1-800-345-3358 or via email at customerservice@deltafaucet.com.
Verified Purchase
Recommended
Customer review from deltafaucet.com
Mar 24, 2016
Same problem twice, but quickly resolved by Delta Cust Svc.
I own this product for 6 years. The only problem I had (two times), was the button on the handle becoming difficult to change streams. But with Delta's lifetime warranty, and great Customer Service, they quickly replaced the handle both times. For this reason I give them an overall excellent rating,as I love the product - a lot of use and still looks brand new.
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Response from Customer SolutionsMar 25, 2016
I'm happy to hear that you enjoy your Delta kitchen faucet, VinnyfromtheBronx. If you ever need help in the future, please don't hesitate to reach out to us.
Best regards,
Jon
Recommended
Customer review from deltafaucet.com
Mar 14, 2016
what an improvement
This faucet is so much nicer than the one it replaced. It's easy to use, switches smoothly from spray to stream and back, a study feeling hose, and is easy to keep clean.
by
Recommended
Feb 22, 2016
We had to get another faucet because I'll other one broke.
So far the faucet is wonderful. I hope it last longer than my other faucet. It was a delta too but only lasted 2 years. You no longer make that faucet and I wanted something close to what I had. It is bigger than the other faucet. I love it so far!!!
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Response from Customer Solutions Feb 23, 2016
Hello Cakes,
I am happy to hear you love this Delta kitchen faucet! Thanks so much for the review! We appreciate your feedback!
Verified Purchase
Recommended
Customer review from deltafaucet.com
Feb 19, 2016
I needed to order a (warranty) wand replacement
The parts replacement went very smoothly and fixed the problem entirely.
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Response from Customer Solutions Feb 22, 2016
Hello Maki,
I am glad to hear you like this faucet and that you had an excellent experience with our customer service team! Thanks for the review! We appreciate your feedback!
Verified Purchase
Recommended
Customer review from deltafaucet.com
Feb 18, 2016
Good product
The look of the product is great. I love the that it will do sprayer or stream. I do have a problem sometimes if the cord is a certain way it will cut the water off.
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Response from Customer Solutions Feb 19, 2016
Hello SDBGCB,
I am happy to hear you love your Delta kitchen faucet! I am sorry to hear about the issue with the hose, however. It is possible for the hose to kink if contorted in a certain position. If you have any other problems, feel free to give us a call at 1-800-345-3358. Thank you for the review! We appreciate your feedback!
Verified Purchase
Recommended
Customer review from deltafaucet.com
Feb 3, 2016
looks very stylish in kitchen
It's a great faucet. I love being able to pull out for other jobs
by
Verified Purchase
Recommended
Customer review from deltafaucet.com
Jan 25, 2016
GOOD DURABLE
GREAT FLOW GREAT COLOR I HAVE ALWAYS BOUGHT THIS PRODUCT BY EAST TO INSTALL WIFE LIKE HOW IT WORK HOPE IT LAST 25 YEARS AT LEAST
by
Verified Purchase
Recommended
Customer review from deltafaucet.com
Dec 18, 2015
Excellent Product
Our new Cicero kitchen faucet replaced a very similar Moen product that failed in less than a year. It was easy to install and seems to work very well. I only have one slight negative comment. For the faucet to shut off completely, it has to be exactly centered in the sink or it will not completely shut off. In any other position except the exact middle, when shut off, it runs a bit -- a small but steady stream. Move the handle to dead center and push down a bit more and it shuts off completely and does not drip or leak.
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Response from Customer Solutions Jan 5, 2016
Hello MacII,
I am happy to hear you like your Delta kitchen faucet! Thank you for the review! We appreciate the feedback!
Best Regards,
Justin
Recommended
Customer review from deltafaucet.com
Sep 11, 2015
Good looking and multi functional kitchen sink, laundry room faucet.
Very good product and mechanics were well thought out by designers for Delta Faucet Company. Parts guaranteed for life. Just keep your model number for future reference. Over a period of time the faucet head needs to have the rubber O-ring changed. No problem if it's a Delta product. Free part(s) replacement, just call them.
Thank you Delta. Now when are you going into the refrigerator & stove manufacturing business!
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Response from Customer Solutions Sep 14, 2015
Hello FIGO,
I am happy to hear you love your Delta faucet and had a positive experience with our Customer Service Team! Thanks for the review!
Recommended
Customer review from deltafaucet.com
Jul 11, 2015
Good for around 2 years
This was good for just less than 2 years and then it developed leaks. Water continues to drip..I was expecting for it to last longer for the price paid for this..
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Response from DeltaFaucetMar 13, 2020
Hello Swamy,
I am sorry to hear about the leaking on your Delta kitchen faucet and I will be more than happy to help. I will be sending you an email to discuss this so we can get you some parts to fix the leaking.
Best Regards, Justin
3 found this review helpful
Jul 7, 2015
PARTS MISSING
Nice except the hose was missing from the box so we had to pay our plumber even more to run to Home Depot and get one .. annoying. Won't order online again .
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Response from DeltaFaucetMar 13, 2020
Hi Rhoda020,
I'm very sorry that happened! Please feel free to contact us if you need any help in the future.