#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(517)327-3401
Tool & Truck Rental(517)327-3400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
936 S Waverly Rd
Lansing, MI 48917
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Customer Store Reviews

  • 4.7 out of 556 reviews
96%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (556)
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Showing 1-30 of 556 reviews
S Waverly store
Very knowledgeable helpful and friendly employees!
by
    • Recommended
    Great customer service
    Purchased a new range and the customer service was knowledgeable, friendly and efficient
    by
      • Recommended
      Knowledgeable Employees
      Purchased carpet and waiting for installation. So far, the process has been good and the employees are great!!
      by
        Great service
        Rutherford in the appliance area was wonderful to work with. We ordered a washer and dryer. He was very helpful.
        by
          • Recommended
          Great checkout experience
          My checkout lady was super helpful and helped me get a charge card too. All the staff are great as I shop there always willing to drop what they are doing to help.
          by
            • Recommended
            My go to location!!!
            I love this store! I always get the best service from the friendliest associates! I don’t frequent any other location. This is my comfort zone. Thanks Home Depot for being the best!
            by
              • Recommended
              Every helpful
              Rutherford was every helpful.
              by
                Great customer service
                Very personalized knowledgeable and experienced staff who can help you choose exactly what you need for your particular product. They really seem to love what they do
                by
                  • Recommended
                  purchasing an appliance
                  very good selection excellent associate working....Rutherford
                  by
                    • Recommended
                    Customer service desk.
                    Tarrianna was very helpful and kind
                    by
                      Helpful employees
                      Went in for lots of lumber and a young man in that department was very kind and helpful. He helped get lumber down and load it!
                      by
                        • Recommended
                        Meets expectations every time!
                        I just recently purchased the Samsung Bespoke refrigerator. Staff made it a easy process and was able to explain the difference in each brand. Staff are always friendly and helpful.
                        by
                          • Recommended
                          Store is superb.
                          Every employee at this store is ready an willing to help with any concerns you may have. Best store in the area for what you need.
                          by
                            • Recommended
                            Customer service saves the day!
                            I went to purchase a water filter for refrigerator that I purchased at that same store location. They had the supply, but they were not displayed. Mr. Rutherford found the filters, got an a ladder and help me complete my purchase. If you need help in appliances at this location, ASK FOR MR. RUTHERFORD first!
                            by
                              • Recommended
                              Store has decent inventory
                              It is hard to get help for wood that needs to be cut or when buying bulk in the patio department.
                              by
                                • Recommended
                                Rutherford!!!!
                                Rutherford is outstanding!!!! The best customer service that I have ever received! Funny! Knowledgeable! Not pushy!
                                by
                                  • Recommended
                                  I’ve Never entered my sweepsteaks drawings til now
                                  I have been shopping at the Home Depot for years and years and never entered the sweepstake but I’m going to start for 5000 because over the years have probably spent 50,000
                                  by
                                    • Recommended
                                    Wil is the man!!!
                                    Wil went above and beyond to help me find the right bolts and wood I needed for my project. Very knowledgeable kind and caring. Thank you for making my shopping experience. I will definitely be back!
                                    by
                                      • Recommended
                                      Expert Service
                                      The associates in the Tool Rental Department at this store are friendly, knowledgeable, and very helpful.
                                      by
                                        • Recommended
                                        Excellent store and employees
                                        Bought new microwave and very pleased with customer service.
                                        by
                                          • Recommended
                                          Helpful employees are key!
                                          so glad i encountered Pete on my visit today. He was very helpful, guiding me to what i need to repair my leaky faucet rather than replacing it. Pete gets 5 stars from me... he made my day!
                                          by
                                            • Recommended
                                            Too many tools
                                            The employees are always easy to find and very helpful here
                                            by
                                              • Recommended
                                              Knowledgeable Employee
                                              I went in to purchase a gas single stage snow blower that I saw on line. Didn't see the item on the floor. Rutherford came up to assist me with " how can I help you find what you are looking for"? I showed him the item on my phone and the stated note that their store had 6 of them. He tracked the item down as still being on the delivery truck and took me through the process of purchasing it by way of a Home Depot credit card and picking it up the next day by way of will call.
                                              by
                                                • Recommended
                                                Don't go here if you need help from employees
                                                Many people working here. I tried to get help with an item, but was routinely ignored, despite asking for help.
                                                by
                                                  Great service!
                                                  They had the appliance we needed and the sales person was very efficient and friendly.
                                                  by
                                                    • Recommended
                                                    Great store and employees were Great.
                                                    I change furnace filters every month and always buy from Home Depot.
                                                    by
                                                      • Recommended
                                                      Great Customer Service
                                                      Purchased 3 major appliances. The sales associate was outstanding.
                                                      by
                                                        • Recommended
                                                        Knowledgeable
                                                        I like going into a department and feeling like I’m being greeted by someone confident enough to help me make a complete purchase. Sometimes I do forget to put some small item on my list. Most of the time they are able to remind me “you might need this also “. That’s a very helpful quality on their part.
                                                        by
                                                          • Recommended
                                                          Great Employees!!
                                                          I went looking for an electric range, and the help I received from Rutherford in picking one out was very appreciated! He was so helpful and friendly!
                                                          by
                                                            • Recommended
                                                            Customer Service was Great
                                                            Rutherford in the appliance department was very helpful. Even though the store was busy with customers lined up for assistance, he took the time to help me order the item and explained all the information I needed to complete my purchase. I appreciate good customer service. Thank you Rutherford!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 556 reviews

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