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Showing 1-30 of 556 reviews
Aug 23, 2023
Welcome to Pleasantville - I just can’t get over the stellar service this store puts up! Wow!!!
Tonight’s adventure seemed like a story out of an episode of This Old House. Pete found me in the aisle, surely looking confused as all get up. He organized my thoughts into what would solve the dilemma I entered the store with. Pete took the time to show me how to achieve my goals, while suggesting some additional options I hadn’t even thought of. This “next level” thinking, took my project from visual mediocrity to a super clean plan that will make it worth 10 times as much to me once finished. I’m actually excited to jump into this project now, whereas before, I was dreading the thought of it altogether. That picture of my cart was destined to be all of $30 at best, when I began my shopping experience. It ended at $300+ and it was worth every penny of it! Please give a BIG THANKS to Pete whenever you see him in the West Lansing location on Waverly Rd. He’s a customer service ninja and this one is trying to find you when you’re there. Unlike the competition that hides the moment they see customers approaching them, this guy seeks out customer frustration like a heat sinking missile, getting right in there to solve your problems for you. Impeccable and dang near impossible to find anywhere else, Pete is all action!
Thanks Team HD! You Rock!!!
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Recommended
Oct 8, 2022
Rutherford is amazing!
Just helped us out with all new kitchen appliances and fixtures. He made something I don't enjoy doing somehow pleasant. Very happy with the service products and pricing.
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Recommended
Apr 4, 2024
Great staff
The employee assisting me was very friendly and knowledgeable about the appliances.
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Recommended
Feb 9, 2024
Go to home depot
VERY QICK NO LINES GET GREAT BARGINS. BUT PAINT IS EXPENSIVE. FENCING IS EXPENSIVE. LOOK AROUND BEFORE BUYING. BUT THEY DO HAVE SOME GREAT DEALS.
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Recommended
Dec 29, 2023
Cashier
Every time I come to my local Lansing MI Home Depot Miyanna is happily greeting me when I come and very engaged to what I am needing to find and knowledgeable to send me to the right area in the store and to the right person’s for the answers and shockingly gives me great answers to home projects… Home Depot should hire 10 more like her for cashiers
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Recommended
Dec 20, 2023
Great place to shop
If you go to this store, ask for Rutherford. The best salesperson I have ever dealt with!
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Recommended
Dec 11, 2023
Self Checkout
The credit application greeting me at the self checkout is an annoyance and the attendant's condescending remarks to me when I ask how to exit out of the "application" have me finding an alternative source for supplies for my business when I'm on the west side of Lansing.
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Dec 7, 2023
The best Home Depot employee!
Rutherford helped my son & I buy a refrigerator today! He ensured me that it would fit with no problem. Encouraged the purchase of the warranty. The frig was on clearance & I saved several hundred 💵. He made is laugh & smile the entire time. He made me feel as if I knew him my entire life. He is a blessing & Home Depot should be grateful to have Rutherford!
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Recommended
Nov 22, 2023
New Stove
Rutherford greeted us with open arms with all the jokes. He was very knowledgeable about the stove, delivery, additional cord, and warranty. He explained the process to us so we know what to do and when. We appreciated him!!!
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Recommended
Nov 20, 2023
Rutherford was great.
We went to the store today to order new appliances and Rutherford waited on up. His customer service skills are excellent. We enjoyed working with him. He was very professional and had us laughing. That kind you Rutherford.
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Recommended
Nov 8, 2023
Great Selections in All Departments
Home Depot is my store of choice whether I need tools, fixtures, or other home project items. I have decided to go to Home Depot first and avoid all the wasted time in the other stores, because they rarely have what I'm looking for and Home Depot has it!
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Recommended
Sep 30, 2023
Exceptional service in appliance department
Highly recommend everyone asking for Rutherford Beard at West Lansing Home Depot. He is the best.
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Recommended
Aug 29, 2023
Everything is just horrible
Workers know nothing and are slow. They never have what i need and never have more than one lane open
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Aug 20, 2023
Home Depot shopper forever!!
I purchased a washer and service was GREAT. They listen to what I wanted and directed me to the exact produce for me. Rutherford and John were so helpful, kind and professional.
The delivery service was outstanding.
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Recommended
Jul 2, 2023
Employees
Very happy to have purchased a new washing machine with the help from Rutherford. Thank you
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Recommended
Jun 21, 2023
Found what I needed
Fround what i needed
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Recommended
Jun 15, 2023
Clean and Friendly
Bob at the service desk is always friendly and helpful. As well as the entire staff at this location is very helpful.
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Recommended
Jun 2, 2023
Great customer service
Gary is very helpful. Took time to try to save me money and educated me to difference between some tools.
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Recommended
May 22, 2023
Charlie in customer service was excellent!
It was my first time being in Home Depot to apply for a line of credit. He was very helpful and explained the different programs, and what they had to offer. He also politely asked me questions, to help me determine which one was best for me-as I am not in a trade. I truly wish more customer service reps were like him. He was friendly and forthright. Thank you for the positive experience. I’ll definitely be back.
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Recommended
Apr 28, 2023
microwave oven
I bought the same brand (Magic Chef) I bought 11 years ago. Here's hoping this on last's as long. Be sure to see if the price rings up correctly. (mine didn't)
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Recommended
Apr 23, 2023
This store is a gem
Today’s visit was an excellent example of why we are so glad to live close to this Home Depot. We had a tool to rent- the employees were friendly and knowledgeable. We looked around the store and had at least a dozen other staff ask if we needed help. People are always helpful with the questions I have about the projects I’m working on around the house. Probably the nicest Home Depot I’ve ever been to and it’s less than a mile from my house
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Recommended
Apr 15, 2023
The GO-TO Store
This Home Depot store will exceed your expectations. The store is clean and well stocked. Employees are friendly and prone to help with help for any customer who is in need.
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Recommended
Mar 16, 2023
they treat you at home depot like a person.
I always feel like they do want to help you fine what you need or give you the name of what the item is called
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Recommended
Mar 6, 2023
Friendly and Knowledgeable
Everyone I interacted with at this Home Depot was incredibly friendly and knowledgeable. When I needed help choosing an appliance, Rutherford was able to answer all of my questions and even make me laugh several times! He made the whole process a delight.
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Recommended
Mar 4, 2023
Great customer service
We went to buy a humidifier and had such a great experience with Rutherford. He was so pleasant and made the overall shopping experience very enjoyable. We will be back soon to buy our materials when we remodel our bathroom all because of Rutherford.
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Recommended
Feb 19, 2023
Best Sales Associate in the appliance dept.
Anyone reading this review, please go see Rutherford in the home depot on waverly rd in Lansing MI. He turned a horrific purchasing situation into a sale. You don't find many employees like him. Hats off the you Rutherford!
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Recommended
Jan 21, 2023
Home Depot Store on Waverly
Look no further if you want great customer service from not just one, but every employee you encounter. Super helpful and prices were great as well. I bought a wastebasket twice the size the competitor had and it was the same price.
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Recommended
Dec 31, 2022
Great Customer Service!
It’s such a pleasure to receive help from pleasant and capable sales staff. Rutherford made our shopping experience easy!
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Recommended
Dec 30, 2022
Great costumer service!
I bought some good quality wood and I am so happy!
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Recommended
Dec 19, 2022
Amazing Customer Service!
MIYANNA went above and beyond to help me with customer service! After I didn’t online order, she found out that part of my items were canceled, because they did not have them in stock. She then found out, that they just got them in stock and came with me to the aisle to help me find them. I purchased them and she was truly amazing!