#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(860)570-4004
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 9:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
503 New Park Ave
West Hartford, CT 06110
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Customer Store Reviews

  • 4.6 out of 403 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (403)
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Showing 1-30 of 403 reviews
Helpful employees
Chris was very helpful with my heavy container.
by
    • Recommended
    Horrid experience
    I was quoted a price in the flooring dept. and I was not honored at the cash register!!! They double the price and told the guy who quoted me is on lunch and won’t be back in an hour!!!
    by
      Great customer service
      The customer service at the West Hartfoed home depot is fantastic. They helped me find everything I needed today and were very patient. I observed this same behavior with other customers
      by
        • Recommended
        Associate, Tom, offered me exceptional service--really went out of his way to help me. THIS is why I shop at and unreservedly recommend Home Depot!
        Althougfh it was not his regular area, Tom tried to help me find a product which was misplaced.
        by
          • Recommended
          Excellent Store
          Through the years, I have had a good experience at this store on New Park Ave. in West Hartford, CT. It is clean, well-stocked and the employees are knowledgable, friendly and patient. One employee deserves speacila mention. For well over a decade, "Cashier Susan" has gone above and beyond to assist me. Susan is professional, friendly and an asset to the store.
          by
            Exceptional Customer Service Experience
            Todd was extremely helpful in helping us find items that were relocated to another area of the store. The employees are very friendly and willing to help us find items or answer my questions. Todd's customer service just went above and beyond what I expected. He asked my husband and I to wait at the customer service desk and he would find the items we were looking for and bring them to us. Within a few minutes he bought them on a cart and even checked us out out so we did have to wait in line again.
            by
              • Recommended
              Great store
              I would recommend this store for selection of products stock availability and customer service.
              by
                • Recommended
                They had my Item
                BEST SERVICE!!! Walked to other side of store for me
                by
                  • Recommended
                  Organization and Great Customer Service
                  I purchased some Carpet Cleaner and found the product very easily and saw that the 6210 store is very Clean Organized Customer Service Friendly and Utmost Knowledgable.
                  by
                    Excellent Experience
                    I had to return an item that didn't quite fit my vanity. I had hit a brick wall with Home Depot's online chat, but the team at the West Hartford Home Depot quickly and professionally handled the return. As a result, I will be returning to this store for future purchases.
                    by
                      • Recommended
                      Quality equipment
                      all the equipment's i bought this store is still good and sound
                      by
                        Perfect place
                        Home Depot is the perfect place to stop by for your home project
                        by
                          • Recommended
                          Staff Members=No Cell Phone on Floor
                          I purchased five keys for my home and they were all cut incorrectly. The staff member was on her cell phone during the entire process and transaction. So unsafe and rude!
                          by
                            Friendly staff
                            I needed chicken wire to protect new plantings from the rabbits. The staff person knew exactly what I was looking for and WALKED ME to it.
                            by
                              • Recommended
                              I was helped by Zulma in the window treatment department. Not only was she nice, she had a vast ...
                              I was helped by Zulma in the window treatment department. Not only was she nice, she had a vast knowledge of measuring and cutting blinds or my windows.
                              by
                              • Verified Purchase
                              • Recommended
                              1 found this review helpful
                              clean friendly and helpful. A real pleasure
                              clean friendly and helpful. A real pleasure
                              by
                              • Verified Purchase
                              • Recommended
                              This store is always neat and clean!!!!
                              This store is always neat and clean!!!!
                              by
                              • Verified Purchase
                              • Recommended
                              A lot of very helpful workers at the West Hartford Home Depot. We appreciated all the help/sugge...
                              A lot of very helpful workers at the West Hartford Home Depot. We appreciated all the help/suggestions we received.
                              by
                              • Verified Purchase
                              • Recommended
                              friendly employees and outstanding customer service! provided information and advice for my home ...
                              friendly employees and outstanding customer service! provided information and advice for my home project, learned new things today! will definitely visit and shop again!
                              by
                              • Verified Purchase
                              • Recommended
                              nice experience; found what i needed; cashier helpful and pleasant and professional
                              nice experience; found what i needed; cashier helpful and pleasant and professional
                              by
                              • Verified Purchase
                              • Recommended
                              Excellent service from all employees starting from pro desk team, to different deparments like Mi...
                              Excellent service from all employees starting from pro desk team, to different deparments like Mike...Allisha and always a smile from entering to e kiting the store from Sonia. Thank you West Hartford Home depot!!
                              by
                              • Verified Purchase
                              • Recommended
                              I only have good experiences shopping here, however, I respectfully stopped shopping at Home Depo...
                              I only have good experiences shopping here, however, I respectfully stopped shopping at Home Depot for awhile because I heard that H.D. ownership supported the worst president in history who is soon to be retired. Thankfully. Please be more thoughtful which political figures you choose to support in the future!
                              by
                              • Verified Purchase
                              • Recommended
                              In and out in 10 minutes with a new garbage disposal. The parking lot was a little nutty but ins...
                              In and out in 10 minutes with a new garbage disposal. The parking lot was a little nutty but inside the store went smoothly.
                              by
                              • Verified Purchase
                              • Recommended
                              CASHIERS ARE VERY NASTY WITH PEOPLE
                              CASHIERS ARE VERY NASTY WITH PEOPLE
                              by
                              • Verified Purchase
                              • Recommended
                              A great neighborhood home improvement store location with a knowledgeable staff and a great selec...
                              A great neighborhood home improvement store location with a knowledgeable staff and a great selection of products.
                              by
                              • Verified Purchase
                              • Recommended
                              Good job to all worker from home depot . Store is neat and clean , as well the aile neat and orga...
                              Good job to all worker from home depot . Store is neat and clean , as well the aile neat and organized .
                              by
                              • Verified Purchase
                              • Recommended
                              Staff need to be retrained and be more helpful and friendly with the customer. Difficult to get h...
                              Staff need to be retrained and be more helpful and friendly with the customer. Difficult to get help and cashier did not even bothered to informed you that you were leaving some items behind you (even after you paid for those)
                              by
                              • Verified Purchase
                              We have contracted with the Home Depot in West Hartford for several projects in our home. We hav...
                              We have contracted with the Home Depot in West Hartford for several projects in our home. We have had blinds installed in our living room, and family room, replaced a counter top, had a vinyl fence installed and most recently had six windows replaced in our family room. We have been extremely satisfied for every project completed. Our windows were replaced on Friday, October 9, 2020. The two men who arrived on time were extemely neat (placing tarps inside and outside of our family room), worked steadily throughout, and when they left you never wouild have known they were here. The tarps were picked up, all debris removed, the carpet completely clean and the outside spotless.
                              by
                              • Verified Purchase
                              • Recommended
                              It was clean and I just love this store the plant everything
                              It was clean and I just love this store the plant everything
                              by
                              • Verified Purchase
                              • Recommended
                              I find what I was looking for most of the time I had went there and the associates are very helpf...
                              I find what I was looking for most of the time I had went there and the associates are very helpful and friendly to assist you in finding whatever you need the store is clean and neat
                              by
                              • Verified Purchase
                              • Recommended
                              Showing 1-30 of 403 reviews

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