Reviews for Thompson Lane #732

BEWARE: Very poor delivery/install service and very poor service recovery. Bought a refrigerator and washer/dryer. Clearly stated they were to go up stairs. Initially delivery guys refused to take it upstairs and said to call Home Depot for someone else to deliver. I called back and rescheduled install as the box was in my garage. 10 days later another crew shows up without calling first. They look at the box and said it can’t be installed. When questioned why the other 48 homes (with the same dimensions) in my complex could have a refrigerator installed on the 2nd floor, I was told it wasn’t Home Depot problem and they left. Now I have to pay a moving company to bring it up and a plumber to install. All Home Depot service recovery said was I couldn’t return the refrigerator (since I signed the paperwork after the 1st crew said it could be installed) and they’d give me $100 credit. That doesn’t even cover a fraction of the movers. Don’t use Home Depot for any delivery or installations. They aren’t truthful and then leave you to deal with their unwillingness to work.

Thanks to Jenny for her help when shopping for fence panels.

Manager Caleb Stinker was not friendly at all and acted like I was bothering when I ask for a item on the high shelf. He also treated another customer the same way. I ask a different associate to help and they did. They told me the other guy was a Manager on nights, that was when I started laughing. RETRAIN HIM. He costed this store our business.

I needed extra help verifying my product & the team was very accommodating!

Josh provided excellent customer service, a smooth checkout experience, and went out of his way to make sure I got loaded up over at the garden center.

Brook & Jemani in the paint department went above and beyond to help us get a match for some paint where the label had all but faded and it was almost impossible to read the numbers. They were awesome!

I spent 4 hours picking out cabinets, appliances, counter tops and back splash for my kitchen makeover. They took all the time I needed and were very helpful with getting the right colors, materials and choice of appliances for my kitchen remodel.

Our experiences in this store have always been positive. We get cheerful help. They seem to keep enough employees so that we never have to search for help.

I'm just used to this store layout over the other local Home Depots. Hopefully they will all be standardized soon. Feels like all Home Improvement stores are adjusting their layout.

When shopping is such an ordeal everywhere else, I have never left here without a big, and I mean Big! smile on my face. Employees always friendly and helpful. Good value and selection.

I love this store and they are always so good

A&L HOMES LLC would like to thank the store for all their help and all the great employees that make my shopping at home depot so much nicer because they are so friendly and helpful...keep up the great work...owner Larry Becker..

Latoya was very helpful in getting things checked even with some issues with the box missing part of the upc code

In my opinion, this is the best Home Depot at which I've ever been. The reason for this is that they have knowledgeable employees working in each department. This is invaluable! I could go to other stores but I drive to this one because I know that, during the day at least, the store will be staffed with helpful professionals!

This The Home Depot Has always been helpful and a pleasure to shop at!

Let me first start by saying this is one of my favorite stores in the entire Nashville area, from the store manager Evan to all of their associate managers and the comanager, always are very professional, helpful and ready to make anything or any problem you have right. They go out of their way to make sure that you have a good experience in their store and really try hard with the younger staff members to keep the store clean and stocked with the product that they can get in. During Covid it is an extremely hard time to get stock into the store, but they do a good job nonetheless. Today I am commenting on to in particular employees. The first one is named Janice and up until this day when I was shopping I thought she was OK as an employee, not overly energetic or overly helpful but just a normal employee that I would not comment on in anyway. The other employees name is Megan and again nothing ever jumped out to me. So on my Visit to the Store, I had to pick up a little bit of lumber and a few other things. So I parked over at the customer service area as I normally do and I had a large trailer on my truck. Parking in this end of the store is the only place you can really park where are you have room to park a large trailer. So as I approach customer service Janice asked me hey there do you have a return, I said no. I need to check out, this is normally is not a problem but apparently today is different. So She looked at my cart and said you’re checking out with all of that? I glanced at the cart and thought to myself, she must think that $2000 worth of stuff in actuality I think it was $100. In addition it was not that many items maybe 15 items total. So I turn back to her and I said yes with all of that. It made me feel uncomfortable because she was acting like it was a problem that I was checking out in that area. I mentioned to her briefly, Janice if you do not want to check me out, That’s OK I don’t mind waiting on someone else that doesn’t mind checking me out. She declined and said no that’s OK. She said why don’t you check out at the other end of the store where the registers are? She said this in a very condescending way and almost scoffing at me for trying to spend money. I explain to her, which I should not have had to, I did not think it was a problem to check out at customer service. She said, well I don’t know why you check out here. I dealt with the gram look on her face during the entire ringing process as she seemed disgusted that she had to come and ring me up. After she finished bringing me up I said to her in a very polite way, Janice, what you said to me is extremely rude just so you know. When people are checking out they don’t want to be questioned where they should be checking out or not. So it’s a little bit rude how you said it to me like you did not want me checking out over here and I should’ve been checking out somewhere else. As I finished speaking the other cashier who was nowhere during any of this but felt the need to participate in my conversation said to me very loudly, thank you sir have a nice day bye-bye. Now writing that is one thing when you hear the cashier say it it’s very childish and condescending and rude. I come to Home Depot for all of my supply needs and I do understand that the staff is made up a very different people and some of them are very young and inexperienced and dealing with the public. I do understand the condescending way that they speak to you because they’re not experienced in customer service very much and that’s one reason that I can write a review and still shop at the store with confidence That I can still get all of my needs met for supplies and be treated with respect and enjoy my shopping experience. Sometimes we run into staff members that are not top-notch. I will say in the store the majority of the staff members are 100% Top notch. On a separate note I went back into the store today and there were nine staff members standing behind the customer service desk. I had a $700 return because I had stockpiled a lot of items that I did not use on a large job. As I stood there for about 10 minutes no one even looked at me except for the same cashier who felt the need to involve herself in my conversation with Janice. The cashiers name was Megan and she has tattoos on her arms, very visible, just a differentiate heard from another Megan that may work there. So I’m standing there with two carloads full of lumber, PVC pipe, PVC fittings, and a variety of other items. So Megan looks over at me and she’s joking around with three or four other staff members and laughing and throwing paper red mark and laughing and cutting up but never came over to help. But she did look right at me and looked away. I patiently waited and they were all joking and cutting up which is OK but when there’s a person standing waiting to do a return and there’s nine staff members behind the counter one of which was helping another customer beside me and a few of them were working on the other side on some other stuff, it would’ve been nice for someone to say, hey can someone help that customer. That did not happen. And Megan looked at me again. And then turned away. I’m still standing there after 10 minutes or so, the young lady that was helping the other customer that was beside me finished up with that customer. So Victoria rang me up and was very pleasant and nice, what a great staff member to be as helpful as she can and no one else is helping her out. After I checked out and there was a couple items that did not ring up on my return so I had to read through the receipt and when I needed to return those three items David had moved up to the front of the store and offered to help me out several times. David has a staff member that is always helpful and there to lend a helping hand if needed. He has always been a great help. In closing Janice and Megan are very rude and condescending and play when they should be helping the people that are spending money on the store. Thank goodness the management staff is stellar and couldn’t do a better job. Evan runs that store like a top. Thank you.

Amazing service also kind people 10/10 highly recommended there also seemed there was a lot of stuff In stock.

If you are looking for appliances, go see George D., he’s the very best EVER! Told me what he’d do and then he did it! Took my calls and returned calls! Best customer service I’ve ever had at Home Depot! I’ll be shopping this location again!

It's best you know what you want and where it is in the store (use the HD app) because the customer service at this location does not exist.

Associates are always available and very helpful and professional.

Needs better coordination with Delivery Service.

Don't let Mehiret, the cashier, check you out!!.. never have I ever been treated or talked like that at Home Depot or any other store for that matter!!!. First time for everything i guess?

People are very kind and helpful. Just read your receipt carefully before you pay!

Huge store has everything! One of the busiest Home Depot stores in the world, so sometimes it can be too busy with parking and entrances and exits very crowded. Therefore I am docking the rating by a star.

Excellent customer service from the manager Scott and customer service rep Kim. Even though this is a busy store, they took the time to help me with a special order and got it done quickly.

A big thumbs up to Brian, the store manager on duty when I was trying to navigate this large store to find a pre-emergent for the lawn. He quickly and knowledgeably addressed my question and took me directly to the product location and reviewed the best options for my particular case and even took the time to advise other ways to make the work easier and what I might wish to purchase to further the appearance of the lawn as the season progressed. He was kind considerate and professional as well as having a thorough knowledge of the product. Even though this is a busy location and he was working on other in store tasks, he didn’t hesitate to help me. Really appreciated him and the cashier Leigh was also fast and kind at the check out. Way to go Home Depot!

This is one of the better stores. It is apparent that they do more volume than the store I usually frequent. This location has a larger selection of products. While I have to drive further to shop here I will continue to do so because they usually have more merchandise

Love this store and all the new look on the layout of the new hardware department.

great place to shop with great people

Our sales associate, Jack (JAT5GK9), was AWESOME! He was extremely helpful and was able to secure the stove we needed. He was very professional and personable and went out of his way to make us feel important. After spending 3 weeks looking for this appliance and driving 60+ miles from our home to come to this store, we were greatly relieved to find this item available and to make this purchase with him. We will definitely be back to this Home Depot store and will ask for him every time.