Reviews for Stockton #662

They will solve your problem if you have 1 no question asked.

Everything I needed was easy to find and in stock. Prices were reasonable and checkout was fast.

During these hard times its really refreshing to see boundaries respectfully put in place by staff of this store and customers abiding by them in a comfortable friendly way, including myself. We need a shopping experience like this if we have to be out shopping.

When this store is busy it is very chaotic, but when you having willing employees who try at least to help it makes the shopping so much better.

the store had all the products i needed and iwas in and out fast

all the products i needed was in stock

Rick in the garden section engages with customers and is very helpful. Thanks!

As a contractor, I have shopped this store since day 1 of it's opening 20 years ago. Now, I must shop across the street to receive faster checkout, a cleaner store, and a military discount; all in an environment that seems to want and appreciate my business. I'm done.

on my way, always open, fits my interests.

Amida In Electrical Dept is very pleasant helpful and organized Associate. She knows her job and a good role model of Safety practice. She took the time to talk to me and found item I was shopping for. Shopping at Hammerlane Ave Stockton Ca was great experience. You can count Staff Associate ready to assist customers. Thank you.

Today I came into the store to pick up 5 bags of creekstone rocks. It was stacked up onto the second shelf and being that I’m a 5’2 petite woman... I needed some assistance. I walked up to Antonio at the register (who was busy with customers) and asked him to call for some assistance to help me get the rocks down. He called for assistance so I walked back to where the bags were located and waited. After 15 minutes no one came. I ran into Thuan and another woman and again asked for assistance. They too said they would get some assistance and I, again, waited in the outdoor gardening area in the HEAT. After waiting for a while I found Thuan once again and expressed my frustration. She walked with me, found a ladder and manage to help me get the bags down. Mind you... these bags are somewhat heavy and Thuan is petite as well (smaller than me). The fact that I couldn’t get ANY assistance for 25 minutes and a small petite woman thuan’s size who could’ve easily hurt herself getting these bags really upset me. Don’t get me wrong, I’m grateful that Thuan helped me and had to deal with my frustrations, but where was the other employees who were called to help? What would’ve happened if Thuan fell and hurt herself? Lawsuit waiting to happen there. You guys should be ashamed of yourselves for 1. Letting your customers wait 25 mins in the heat after asking for assistance 3 times and 2. Letting a woman as small as Thuan risk hurting herself. You guys need to recognize Thuan for going above and beyond to help the customers and speak with whoever is scheduled provide customer service in the gardening area to pay attention to the speakers when they are called.

Most of the time when I go to the store, it is frustrating trying to find some one who knows what I need. You will not be able to keep loyal customers if the customer service skills of your employees are not sharpened.

Great store all employees are working hard to make your day go well. These are big busy stores and I appreciate how hard they help make the shopping go easy.

cleanliness, helpful, and friendly

Ebony, the cashier who checked me out, was very kind and helpful when I had a problem.

Used the self check-out and the associate who supervised was not very friendly and spoke to the customers as if they owed her something for shopping there!

The products where easy to find

Customer service/returns make up their own return policy and try to pass it off as "the companies". Horrible representation for Home Depot. Never, have I ever had a problem returning items with/without receipts. And never had I been told that I need to go to my bank to retrieve a paper with my old debit card number to process the receipt. Nor was I offered to exchange my item as Erica (the manager I was given when requested) stated to the manager on duty. Yes, I was standing close by and witnessed them speaking with the manager on duty and heard everything they said. Sadly, the manager on duty could not take it upon herself to speak to me in person nor apologize for the inconvenience of being lied to about the store policy is to issue store credit. Extremely unprofessional.

it is ok. Need to retrain and keep engage . and keep it clean.

ARIANA at PRO DESK is the best Rep and home depot ever had! Great job !

Crystal is friendly... Awesome customer service...I will return just because of her customer service

If you want to be humiliated and embarrassed in front of other customers then go to this store if not then stay away. I can’t believe how they would talk to a customer

Ebony cashier at self check was awesome. She helped us ring up our door. She was super friendly.

Please let Mark (in the paint department) know that I gave him a great review. He is consistently helpful, very knowledgeable, and friendly.

Because of the great staff you have at this location..everyone that works here seems to care about their job & most importantly, their customer, in fact even though im sure it's not a part of the job description, the workers even go so far as to remember & greet customers by their name, such as one of your nicest, most helpful and knowledgeable cashiers I see regularly-her name is Ebony and in my opinion she deserves to be recognized for her outstanding level of service! Keep up the great work!

Most of the employees are polite and affable. They are well trained and have the knowledge of where or locations which merchandises are stored.

ive been to this store a bunch of times over the year, always walk in and fend for myself but i recieved the funniest/great help in the Floor Guy Eugene, said he was new but spoke clearly and explained whatever i needed. a great guy thank you!

store clean and easy to find the product I need.

This store was able to get me the correct product unlike store #1022 that had my wife order a normal stocking item as a Christmas gift that should never have been ordered since other nearby stores had stock on the item. I'm a ex-employee who knows how this should have been handled and will not shop at #1022 again after they did not even look for item on shelf but when I went in 2 hours later I found one on the shelf.

evony was was helpful at the register