#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(815)741-7162
Tool & Truck Rental(815)741-7508
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
621 Brookforest Ave
Shorewood, IL 60404
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Customer Store Reviews

  • 4.7 out of 744 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (744)
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Showing 1-30 of 744 reviews
Home Depot is great
We have always had a good experience with Home Depot
by
    Great Customer SErvice
    Best Home Depot I have ever shopped at. A great experience.
    by
      • Recommended
      Love this location
      Employees are generally knowledgeable and helpful here. We have purchased large quantities of items here during the course of our whole house remodel and have had good luck with items being in stock. We have also special ordered flooring and countertops and the staff have been efficient and competent.
      by
        • Recommended
        Fabulous customer service
        I had amazing service from three employees while I was shopping for appliances and floor coverings. They had fabulous job knowledge as well as patience. I will definitely drive a little further to shop at this location.
        by
          • Recommended
          Great Sales Cashier
          "Laura" at the Service Desk rang me up. She was a very friendly and fun person and she accommodated me with joy. She made my day!
          by
            • Recommended
            Great features
            I bought a plunger and I love it! I love shopping at home depot , they are awesome!
            by
              • Recommended
              Happy that the chest freezer I want was available for buying
              I'm glad I bought the freezer from Home Depot
              by
                Orderly and well srocked
                Everyone works well together. You seldom need to wait for a HD staff member to offer assistance. Manager Clifton does a great job of resolving issues that sometimes occur.
                by
                  • Recommended
                  Dan was very helpful.
                  Dan helped me load on to the cart and then my truck 24 2x12s.
                  by
                    • Recommended
                    Pleasant shopping
                    Well stocked merchandise, friendly people makes for great shopping. Will be back again soon.
                    by
                      • Recommended
                      Great Manager and staff: great customer service
                      Starting with Manager, Aaron every staff I came across is always and ever time very friendly, always willing to help, always go above and beyond to help. Very friendly, respectful, kind and helped me with a smile. This is how I know they are genuine. Thanks Aaron for always being there when I needed your help. You would always greet me with a smile and kind words and even stop to have a conversation with me. I always appreciated that. You are a great person and a great manager and role model and great asset for Home Depot and your staff.
                      by
                        • Recommended
                        Outstanding customer service
                        I needed to buy some fairly obscure bolts for a project I was doing. I had the old, rusted bolts I was replacing but was dreading the search to come. That's when an employee named Antonio saw me on my knees combing through bins. He sat on the floor next to me and said, "Need any help?" I showed him the bolts and said, "I don't know where to start." He not only found them but patiently wrote down the UPC numbers for me. Checkout was a breeze, the bolts fit perfect and I actually wanted to go back to the store and thank him. Thank you Antonio.
                        by
                          Don’t carry products that are advertised.
                          by
                            Gray and helpful staff through our store.
                            120% helpful. Staff did an outstanding job.
                            by
                              • Recommended
                              Nicole at customer service made my bad day great!
                              Nicole at customer service went beyond what was expected of her as an employee! I had a very rough day and was in to unwind and shop for plants. She made my night with her awesome customer service. Hard to find employees like her now a days! Don't lose her!
                              by
                                • Recommended
                                Great Employees
                                I go to the Shorewood Home Depot frequently and am always surprised at how friendly the employees are. Every person I encounter says hi, asks if I need any help, and I always get a thank you on the way out. Not a big deal I guess, but these days it feels good to be around people who seem like friends even though I don't personally know them.
                                by
                                  • Recommended
                                  Gina does it all!
                                  I needed significant amounts of drywall fire rated and mold resistant. Gina found the amounts I needed in different store, organized the delivery and honored my contractors discount. When you find someone who knows their job and does it well, I will be forever appreciative. Thank you Gina. Outstanding job.
                                  by
                                    • Recommended
                                    Best price on refrigerator
                                    Very pleased as always with Home Depot's Staff ! A+
                                    by
                                      • Recommended
                                      great store
                                      Always a pleasure to visit this store. I usually am able to buy what i need, and get out quickly.
                                      by
                                        • Recommended
                                        I am very pleased with this store!
                                        Purchased high grade caulk, 4 LED lights, 13 Leviton Decora plus 15 Amp switches, a very good flashlight, 5 shelf brackets for 2 bedroom closets and 2 24x24 drywall cuts for a ceiling repair.
                                        by
                                          • Recommended
                                          Great shopping experiences.
                                          I have shopped at this home depot dozens of times in the last year. I have purchased things from lumber for small projects, sump pumps and PVC pipe, to a variety of fasteners, tools, and cleaning supplies. The store always seems clean and easy to find what I'm looking for. The associates overall do a great job helping me find my way find my way around as well as products I need if I can't seem to find them on my own. I would recommend this home depot to anyone.
                                          by
                                            • Recommended
                                            Great customer service very knowledgeable
                                            Always found what I needed at the store very well stocked employees are very helpful and knowledgeable
                                            by
                                              • Recommended
                                              Good customer service
                                              Good customer service
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Thanks Ali for the great help finding my item
                                              Thanks Ali for the great help finding my item
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Not what I expected.
                                              Not what I expected.
                                              by
                                              • Verified Purchase
                                              Great customer service, friendly cashiers!
                                              Great customer service, friendly cashiers!
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              My experience at this location isn't much different than most other locations. However, during an...
                                              My experience at this location isn't much different than most other locations. However, during an emergency from a freak rain storm that knocked out power and mass flooding, Clifton from the store went above and beyond to help me get a generator that was locked on the shelf. There was a problem getting any of the 4 locks off to get access to the generator. He stuck with it get the very heavy generator out from the locked bars. I was able to get it home in time to stop my sump pit from overflowing and flooding my basement. That's Clifton!
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              1 found this review helpful
                                              Veterans are given a 10% discount upon showing proper verification, however check your receipt b...
                                              Veterans are given a 10% discount upon showing proper verification, however check your receipt before you leave to make sure they applied it.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              1 found this review helpful
                                              Shelves are always stocked. Never leave the store asking my self where else can I go to find the ...
                                              Shelves are always stocked. Never leave the store asking my self where else can I go to find the items I needed
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              1 found this review helpful
                                              Ali and Kelly were great. Thanks for having such helpful people to help out.
                                              Ali and Kelly were great. Thanks for having such helpful people to help out.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Showing 1-30 of 744 reviews

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