Reviews for S Richmond/Chester #4616

Friendly staff. Very knowledgeable. Plenty of stock.

Sherry/Rosa helped me with my purchase and Iike the thank them for the additional information they provided

I was in and out of the store very quickly but was helped by an associate to the exact location of the item I needed and checked out by another very nice associate as well. Very professional and kind. Definitely will go back again to chester location!

Paint technician mixed the wrong color. Painted room and noticed the color was wrong. Went back to store to get paint replaced. Customer service person said paint department would have to handle the problem. Went to paint department. Paint department said customer service has to handle. Got a correct color replacement gallon. Customer service person rude and no one ever apologized for the mistake.

Don't expect the store folks to help. They are busy chatting. Items on the shelves are messy and not in the right spot so you don't have a clue as to pricing. Always check the box to make sure it is not missing parts. Prices are higher than competition: especially appliances. They do stock better quality tools.

The Home Depot staff was very friendly and courteous. I went into the store looking for some outdoor Christmas items. Some of the items I was looking for were already sold out for the season with no replacements. This seems strange since there are almost 3 weeks left till Christmas.

'The folks helping us today were very knowledgeable and really friendly. Over all, we had a great ''Black Friday" shopping experience!!

Mike in flooring went above and beyond in helping us. He helped us with blinds and cut them perfectly, a hot water heater, kitchen sink, faucet, stove, dishwasher, range vent, toilet and misc. hardware. Mike is very knowledgeable, patient, kind and we appreciated his help very much!

The store was clean and orderly. Received assistance and service above and beyond expected.

Everyone was so helpful.i think it was the time of day thank God the store was clam

Excellent service at the pro desk

Store is always clean, staff is always friendly and eager to help. Inventory seems to be kept plentiful, and I Don't have to search long to find what I need

I do not like that there was only one checkout register with an employee to check me out and several self-checkouts. I had to hunt for several minutes for an employee to help me find what I was looking for. (Indoor/Outdoor Temp & humidity monitor) I WILL NOT EVER use the self checkouts. There is no incentive for me to use the self checkouts and feel that if I did, I'd become somewhat of an employee of the store, and in the end, there is no discount for my efforts. So NO! I spent my gas and time to come to your brick and mortar store, so I should get service with a smile for my efforts and maybe even a discount.

FIVE STARS

Poor experience with their carpet installation department. Waited a month for installation amd was told to remove all beds and furniture amd they confirmed the appointment that morning and then cancelled at the last minute after we spent several hours of breaking down our beds and furniture and having them moved out.

Overall the staff was very knowledgeable and the cashier was very friendly and explain to me everything that I've purchased and was in a great personality and greetings by Evie employee was great would highly recommend them at that store.

Generally friendly and helpful staff. Can usually find what I need quickly.

Excellent customer service!! Go see Carmello and the other staff at the paint section! They are wonderful!

GREAT STORE,FRIENDLY EMPLOYEES WILL DEFINITELY SHOP HERE AGAIN.

If you need any help go see Carmelo he is the man for paint . He will walk you through everything you need to know and how to do it . It was a great experience.

Home Depot provided excellent service to my dad, that he wanted me to give the employee who provided him with this excellent service in the pluming department a 5 for excellency, Ted. Great job Ted and thank you once again, from my dad Anthony, who was visiting the USA from London.

Great store and staff. My go to stop for anything I need for home, yard, etc. A pleasure to shop and the employees are helpful and courteous always.

great service provided at the Customer Service Desk

Best person there is tommy he was so helpful and very sweet he’s goes out his way to help you. Thank you tommy I will definitely shop here again

#1 in my book always

The workers are very friendly and knowledgeable of their store.

I like the store's location, personnel, customer assistance, and material/item selections

Great Store with friendly and knowledgeable staff

The store was very clean. I was able to find all my needs for my projects.The people in all departments, cashier and service desk were helpful and friendly

Heather at Customer Service really took the time to help me through some tough choices! Made what looked like a major fail for flooring dept into a plus, plus A+ for me. Thanks, Heather!