Reviews for S Richmond/Chester #4616

Customer Service is BEYOND what my expectations were! Keep it up I will gladly be back the next time I need something Home Improvement wise.

Had what I needed.

Net, clean, well-organized. Not every item was available, but salespeople were willing to answer questions. Several knew exactly where the items I wanted were kept.

nice store

Great service from people with knowledge unlike the one in colonial heights.

I enjoy shopping at the location. The store is clean and employees are helpful. The seasonal products are always plentiful and presentable.

This store was neat and the customer service was amazing. Bruce in the Windows and Door department made it a pleasure to order our new French Door.

I had an awesome experience from two employees that made an awesome team! They helped me get the stone and grass seed loaded while being professional and pleasant! They were very willing to help me with anything needed! Keep up the good work.

IF I WIN ATLEAST I KNOW CHARLOTTE WILL BE THERE TO ANSWER QUESTIONS FOR HOME IMPROVEMENT

They are really helpful

Very clean

The employees that I encountered at this store; Mr. Lester and Mr. Antoine of the customer service desk were exemplary. Mr. Lester went beyond the call of duty to resolve my issue. They both had great character and integrity. I want to thank Mrs. Jenna (The Store Manager) for having such outstanding employees.

Best customer service ever. Very knowledgeable staff that helped me stay within budget. They also explained things about the problems I had and had ideas that helped. Christie is the best!!!!

Store is clean. Staff no enough or they don't move around much, I waited 3-4 minutes down the paint aisle for someone to pass by so I can get some flexseal that was pushed way back on the fourth shelf. I was tempted to climb shelf to get it.

Cashier Tyra is the best she always get help for me to load my garden things if I have a question about something she always has the answer or will look it up for me thank you tyra

The store was neat and clean. The employees were very friendly, helpful and prompt. I found a great selection of what I was shopping for.

This location had the items I needed in stock and the employees were very helpful and friendly.

Very helpful salespeople!!!

The Chester team is awesome especially Store manager Bill, Assistant manager Chip, Anita & Chris. The level of customer service cannot be duplicated. Please know you are appreciated for making the difference.

The store is organized and the employees are very helpful and that's what I like. Things that I needed help putting together they helped me. That made it easier for me.

Cashiers friendly

MY WIFE AND I WENT TO PURCHASE A SHED,FOUND WHAT WE WERE LOOKING FOR, MADE OUR PURCHASE WITH THE NICE FRIENDLY HELP WE RECEIVED,THEY LOADED IT ONTO MY PICKUP TRUCK,WITH HARDLY ANY WAIT,AND WE WERE ON OUR WAY. THANK YOU SO MUCH FOR YOUR HELP.

Great environment and excellent product lineup. The employees are courteous and friendly. I have found some great sales on this store's floor! I found what I needed and was cashed out quickly.

Always helpful and friendly employees! Good selection and well organized store.

I had the pleasure of being helped by Julianne tonight (3/29/2019). Not only was she incredible, she made my three-year-old super happy by letting him play with her tape measure. I came in to fill a hole my dog was digging to get out of our backyard. Originally, I was just going to go with concrete. I didn’t know how to do it though. I called her over and we were going over why I was doing it. She gave me a few other options I could try and we came to a decision. Not once did she pressure me into using something else & after explaining to her that I’m not sure how to do a lot of home improvement things due to my husband being deployed, she offered to come over after her long shift, just to make sure that I had the help that I needed. She is truly a god-send and I’m so thankful she was there for us tonight.

I give this store a 5 star because its a nice clean and friendly place to visit. Maybe when I retire I will come work part time.

Great store. The employees try to be helpful but the scanners they use to look for items are useless. So if you make the mistake of asking for help you’ll be standing in a awkward silence for at least 3-5 minutes. Better off just trying to find merchandise on your own.

Store has a huge issue with customer service over the last year or so. It's been painful to watch, and it is certainly a top down issue here as management will walk right past you without so much as a head nod. For someone who shops this store 3 or more times a week it is discouraging. For someone looking for customer service I would recommend going to another location.

Great customer services, and friendly staff.

Friendly and helpful employees!