Reviews for Rio Rancho #3517

We went in to get a square yard of turf cut and in total the trip took over 30 minutes. We had to ask three separate employees for help each employee told us that we needed to contact a different department and find another employee to help us. The store was not busy enough to justify this long of a wait. We stayed very patient and polite throughout the entire ordeal but did not receive the same courtesy back from the employees. When we went to check out that was the worst of the customer service, we went to self check out and we were not greeted by the cashier but rather the cashier faced away from us and said “they all work. “ Because she didn’t even look at us we had no idea she was even speaking to us. All in all we will not be coming back the experience was extremely frustrating.

I went to this Home Depot for a special project I was doing (after visiting two other lumber yards). The reception I got at the Pro Desk was GREAT! Nady Garcia was helpful, responsive, and worked on my behalf to make sure I got everything I needed.

This trip was easy. I just needed a couple of dowels. However, the last time I was there a couple months ago, I needed to talk to somebody about getting cabinets for my laundry room and shades for my living room. I had all the measurements. Unfortunately, no one was available to help me in that department because the consultant was not in. So I left my name and phone number for someone to call me back whenever they were available. I never heard back. I still need those things, so I'm weighing my options on who to go with.

Horrible customer service. No one offered to help me with a heavy load of top soil.

I go in all the time and they have a new cashier Mikey he was very helpful being that he was new and very nice!

We bought a Wash Tower, GE double Oven and a Dishwasher

Paint department is great.

Kitchen Design Agent was excellent at helping us get exactly what we were looking for in our new kitchen and fitting everything together. Thanks

Everytime I go into the HD in Rio Rancho, the customer service reps approach me. They ask me if I need help (I always do). They walk WITH ME to the isle and show me where the product I need is located.

I was recently in this store picking up a few items and needed some help with an issue for something I wanted to purchase. I have to say, I had 3 wonderful employees help me and resolve the issue quickly and efficiently. I have NEVER had such good customer service and I commend Home Depot and their outstanding employees!

I went to the store for a Ryobi hedge trimmer. I luckily received assistance from a wonderful and helpful employee, 'Jim' who helped me from start to finish but helped me to receive $100 of Ryobi batteries for free!! I had no idea of the promotion, but I'm so very glad and appreciative of Jim and his help. Home Depot is lucky to have such a great employee.

Super Friendly and helpful staff. Always a warm greeting and a helping hand. Can always find what I’m looking for and end up getting what Wasn’t on this list when surprised with new inventory.

thank you for remaining open during the plague

Wonderful Customer service.

Our Rio Rancho Home Depot is great! It is clean and stocks almost everything needed for home do-ers. Service personnel are friendly and will walk you to an item if you need help finding something. The tool and hardware and tool rental personnel are knowledgeable. Love the garden center!

Great store. Always clean and neat. Employees are friendly and helpful. I am a novice do-it-yourselfer and I always find the help I need. Thanks.

Dave in the appliance department is totally awesome, he will walk you through all you needs and give you his undivided attention. He should be used as a mentor for all incoming employees. If all employees were trained by someone like home, Home Depot would shine above all.

The store is clean and has a good selection of items. I usually find the items I am looking for. The associates are always willing to help you.

Customer satisfaction is not priority at this location. Associates lacking knowledge and giving inaccurate information is not okay. The stores convenient location is a plus. However, the staff make us reconsider returning.

The items I needed were in stock and employees were very helpful. I had to drive a bit to get to this store, but it was well worth it. I appreciate the cleanliness and crisp look of this store.

everyone is always friendly in the store. And there are actually employees around to help you find some thing if you can't find it yourself. The cashiers are always always friendly. It's an easy store to shop at. Aside from the prices, which I think could be a little lower, I would give this place five stars for sure.

very satisfied with my products and Pro Desk employee, Janice Torres

Location pretty much always have what I need in stock. Always greeted with a smile and so far every associate I asked assistance from was knowledgable in the product and sometimes installations. Great employees makes for a great experience. Keep up the great customer experience. Thank you God bless and stay safe.

The store had what I need and had me in and out of there in no time.

Love this store. Has everything I need and staff is very helpful. Parking is never an issue. Located about 3 miles from where I live. GREAT STORE. Thanks for all you do.

I received excellent service in this Home Depot and would recommend this store to anyone who might need a little problem solving assistance. Also, they actually answer the phone if you call with a question.

COVID-19/STAY@HOME DAD From putting up at 100ft wooden fence to rain barrel spigots Home Depot had my back. The associates were friendly and knowledgeable on my ideas from my honey dew list. Just wish I had more money to get the tools to do more of that list. ;)

This is my home store. Everyone is always helpful, especially the paint department! Nice people.

store is clean was able to accommodate our needs employees friendly they were able to take a payment by phone at the cashier as someone else was paying for a portion of the bill