Reviews for Rio Rancho #3517

I’ll say this ANY thing I have purchased, over many years we have been happy with., Most women’s favorite stores are clothing, mine HOMEDEPOT!

In the past 4 days I had to buy 15 gallons of paint with various colors and textures. Jasmine in the paint department was extremely helpful with her professional advice. She helped me pick the correct paint and textures for 4 different rooms. The project was a success with the great advice from Jasmine. I wanted management to know what an asset Jasmine is to Home Depot.

Had a curbside order. They had it out within 2 minutes of me parking.

very helpful and friendly staff. very patient with me and addressed my needs listened to my concerns.

Helpful during my shopping experience. Knowledgeable as well.

Jennifer and all the staff were incredibly friendly and helpful.

Definitely don't go to self checkout because you will be watched and the scanner will be taken out of your hands so that somebody can scan it for you while they do it incorrectly then you have to spend more time in customer service trying to get that corrected because they were in such a hurry to scam your items that you never asked help with and then come back to a self-checkout where they will watch you and try to make you feel uncomfortable as you're checking yourself out. Then when you ask them if they want to see your receipt they will give you attitude because they were caught being shady. If you're going to have self-checkout have people there that are going to be respectful of the people checking out.

Been going there for over 30 years, never had any problem.

The delivery date will change, and getting ahold of a person is difficult. Spent 3 hours trying to contact someone, only to give up and call Whirlpool directly who handled it in under 30 min. Waiting almost 2 weeks for a dishwasher is lame, customer service has given me buyer’s remorse before its even delivered. Won’t buy another appliance from here.

I bought a shower hose on my way somewhere. Glad to see an abundance of products wherever I go.

This dryer was on sale and was perfect for replacing a very old dryer that was malfunctioning. I had to buy a new electric cord and new exhaust ducting to have the dryer delivered and installed. The installer said that my existing duct was perfectly OK for the installation, so he used it. He did not leave the "new" duct with me, but took it away. He did not suggest that I would get a refund for the unused "new" duct, however. First load of laundry seems to be drying fine.

The employees at this store are so helpful & knowledgeable.

We were looking for a refrigerator and of all the places where we had looked and the people that we had spoken to at other stores, this was the best

Bought stain for my pie cabinet and the employee help me with the product that was best.

Elisa, Alyssa, and Conda the cashiers are always knowledgeable, sweet, friendly and helpful. Joe in Pro, Tom in paint, Gilbert in doors, Leonard & Carlos in wood, Ron in hardware, Larson in wood, are my go to team. These employees go above and beyond every single time. I would not be able to accomplish my projects without them. You all are the BEST!

I use HD. for 30 years and the only frustrating thing is picking up special orders.

I could not believe the service that JESS gave me for items in her department and ones that were not in her department.

I received amazing help from Maria. Incredibly professional, kind and knowledgeable. Thank you so much for helping me find and order the items for my bathroom.

The Home Depot at 7700 US 550 NE provides the absolute best customer service we've experienced at any Home Depot we've shopped at. Management here is truly leading the way in providing customers with what they are looking for with all the above and beyond shoppers can hope for, THANK YOU!

Almost always have what we need.

I had an order shipped to this location but I live in Arizona so I called the service desk and the lady I spoke to said she could return the package but had to release the order and then return it for me. The employee did release the package but did not return the item and had to call customer service as I seen it was not returned to my home Depot credit card. The csr got me in contact with the Rio rancho store manager and she returned the amount to my card. I'm glad the manager corrected the problem but not happy that the person at the service desk did not return the item to my card or may have stolen an item I paid for

Gave them 2 weeks to fulfill my order. Wasn’t done and now they say another 2 weeks. Employees were unprofessional and not helpful at all

I was so impressed by the employees because every single one was friendly and helpful. They all seemed happy to be working there. I felt special

Leroy was absolutely amazing! He made a promise to take care of my parents when they went to buy a fridge and despite him working a different department he made sure they left the store happy and with a fridge! Lou was absolutely wonderful swooping in like wonder woman after my parents had a bad experience with the Appliance associate.

GREAT HELPFUL EMPLOYEES LEONARD AND ALEX.

Sales staff Destinye and Beth went above and beyond my expectations to ensure I found all of the materials I needed for a outside firepit, plants and mosquito repellent supplies. They also ensured I was able to apply a discount and offered to take my things to the car, which wasn't needed but was much appreciated. Kudos to Destinye and Beth for being outstanding performers with, I hope, great things in their future.

Just like to say that if there were more cashiers at the pro exit, it would speed things up.

I am new to this community and every-time I go in there is always someone willing to help and friendly. Thank you employees of Home Depot, keep up the great work

I got what I needed fast. I was in and out and got to my job quick.

Horrible delivery serv. I won't purchase any to be delivered, nor any big purchases at Home Depot. No follow through!