Reviews for Pineville #3601

On this day, I visited Home Depot Garden Center, had a A++ experience. The employees were pleasant, approachable, professional and warm. All 4 employees were great. Two of their names are Charles and Dee of store #3601. The service level is 10 out of 10!

Everyone is so friendly

I was looking for PVC materials. Could not find. Ran into Julie on one side of store. She greeted me and asked if I needed help. I did. She looked up on her lil device. Then guided me ALL the way across the store to the location. Very attentive. Helpful. Was a pleasant experience.

Went to Lowe’s to have keys/key fob made in the key department. Spent almost 30 minutes trying to get help before leaving. Ended up traveling about an hour to Home Depot and got the help I needed the moment I walked into the store. Great experience.

The customer service that I received from store representative named Teresa was great. She assisted me with my issue in checking out to insure that everything was correct. I appreciate that very much.

If you’re looking for the best color expert go see Betsy at the Pineville Home Depot!

Rufus in appliances was awesome!

The way I like it. I know the store and find what I am looking for quickly. All the employees I interact with are helpful. Quick to help me find what I am looking for with the hand held computer. I always appreciate it when an employee is willing to learn something new themselves!

There doesn't seem to be any attention to addressing customers when they need help, and when you get help they are rude, slow, and unknowledgeable.

100% Recommended, the people are very nice and always try to solve your issues.

If you have a problem go to customer service and ask for “ MAYRA “ she rocks! I could not find my card and she made sure I was able to make my purchase immediately and get on back to the job site great job thanks again! loyal Home Depot customer now…..

I bought these this about 2 weeks ago and am really enjoying them

When about everyone is looking for least expensive, home depot do carry the "contractor grade" like everyone else but also carries made in USA higher quality products also especially in the plumbing line.

THIS location had MORE items in stock AND in the correct place than other locations. It's awesome to actually find a product where it is suppose to be! ALSO, employees actually gave assistance.

I received much better service at this location than any other store location. I asked an employee for assistance and he promptly returned with the appliance associate. The appliance associate was cordial and efficient.

Best service at any Home Depot ever

Cashier Jesica in garden center very rude and unhelpful

Jon Jon …thank you very much for helping me out on a Saturday night. You were kind, knowledgeable, patient and just a great guy all round. Appreciate your help !

Amazing customer service. We thank Mr. Cint, Mr. Noa, Mr. Bryan and other employee in lumber, Ms. Shirley-Ann, and other employee in doors. They went the extra mile to customer satisfaction

Lester was extremely helpful helping me obtain my merchandise by crawling in a tight space to pull out my Peas Gravel. cashier very friendly!

Mayra at Pineville, NC store gets a 10 for helping us on April 6, 2022 Thank you Mayra

Emilee, Daniel, and Mickey are great employees. They're all friendly, professional, helpful, and can maintain genuine conversation. I typically find that these small interactions while shopping often make the time more pleasant and enjoyable. Great people work there! Hope to see them around soon!

Home Depot is providing excellent customer service. It is adequately staffed to help the customers which I can't say for some of their competitors. Checking out was fast and easy and they loaded my car for me. Doesn't get any better than that!

Just got a new Gorilla ladder. Time to start the new projects

Rufus and Lisa we’re both extremely knowledgeable on how to successfully complete my project as well as where in the store I could quickly find things that I was looking for. They also made me feel like I was important to them and my satisfaction was a priority.

Austin and Dee at Customer Service truly know how to take care of customers. they went above and beyond and were extremely patient with all the issues i had with a .Com order.

Everyone was very friendly and went above and beyond to help me.

This is the worst location I have been to! Athena has horrible customer service skills, the little that she does have. I came to this store to return pavers. As soon as I approached the customer service area, three of their employees were talking amongst themselves and on their personal cell phones. Athena was lying on the counter. Number one, you all are a representation of the company and that’s not a good look. I told her that I had pavers to return. She told me that I needed to get a cart and load them on there. She asked where was I parked I said he is parked right here. She persisted to ask “well who is he?” As if that matters. I told her my fiancé. I was offered no help from any of the employees. My fiancé and son loaded all the pavers and we brought them into the store by the desk. She then asked for my receipt and I told her I did not have one and paid cash for them. She tells me that oh you can’t return these without a receipt. I told her then just give me store credit. She then tells me oh we don’t do that, you have to have a receipt for certain items, especially around this time. Not sure what that means. At this point my fiancé and I are upset. You watched us load all these pavers and now you are going to tell me you won’t take them. So I tell her listen I called Home Depot at a neighboring location and they said it was fine. All home depots have the same return policy! She tells me oh well that’s not this store so I don’t know what to tell you. My fiancé says that he called a store before and they said the same thing that it would be ok. Athena says oh well your wife just said she called the Ballanytne store. Were all three going back and forth saying does it really matter all the stores have the same policy. So Athena takes it upon herself to ask all the employees have they talked to me on the phone today insinuating as if I was lying. At this point we have been arguing for over 10 min, I am tired and I am 8.5 months pregnant arguing and going back and forth over something so minuscule is not what I came there to do. My fiancé expresses to speak to someone higher than her to rectify the situation because we were getting nowhere with Athena’s horrible nasty attitude. She starts conversations with the other employees while I am waiting and then decides after 5 minutes to go to the garden area and get the manager. As she is coming back to where I am she is laughing and joking with another employee. And then Athena approaches me and says oh I can give you store credit now. As she is processing my return she says oh no we can’t use these, what were you doing with these pavers? We’re going to have to void these. (still giving me a hard time) I told her their leftover from a project. She finally gives me my store credit and states oh well just remember you have to have a receipt for any return. This transaction should’ve only taken at max 5 minutes, but with Athena’s poor and unknowledgeable and non-existent customer service skills it took 20-25 minutes. I called to speak to the manager after I got home. And Athena put me on hold for 5-10 minutes twice stating oh she is busy. So I drove back to speak to the manager on shift that night because I was so disgusted with my experience. Antoinette did a wonderful job and handled it accordingly. If this is how you are allowing your employees to be the face of your company and represent you, I won’t be coming back. And you should provide customer service training to all your employees. I have been to this store many times and this experience was by far the worst. I was given attitude and even so I did not respond back with negativity. However, the fact that Athena’s attitude was so nasty and disgusting, her demeanor was so off-putting and nonchalant, and her tone was very rude and condescending is not a great representation of a CUSTOMER SERVICE SALES ASSOCIATE. My suggestions are to provide her with some external training or replace her and put her into a better field that fits her attitude because customer service is not it!

The staff was extremely helpful at this location and they actually had the product we were looking for in stock. A major plus over the competition. Overall nice shopping experience.

Worst experience of any Home Depot I’ve ever shopped at. Three employees made significant mistakes on three separate trips all dealing with the same order, an outdoor table and chairs set. The store manager finally tried to make it right today with a credit towards the table and chairs. We had to spend hours dealing with this.