Pineville #3601

Cashier ShirleyAnn was super friendly and helpful.

I have been shopping at this Home Depot for a long time, and I've never had a problem with any of the staff until now. Today, when I went in to buy some soil, upon reaching the checkout counter, I politely explained to the cashier named Marcha about the damaged bags. Usually, the cashiers are aware of this issue and they just give a 50% discount without any problem. However, Marcha seemed unaware of this and acted annoyed. She made it seem like I was making it up, but eventually agreed to give the discount. I bought 5 bags of topsoil and 2 bags of potting mix. Marcha scanned the items and gave the discount, but she only took off 50% for the potting mix, not the topsoil. I noticed this on the checkout screens and the receipt, but when I tried to show her, she kept repeating that she had taken 50% off for everything and raised her voice as if I didn't understand her explanation. I eventually gave up explaining to her and paid for my items. Then, I went to customer services to explain the issue to Chal (didn't mention anything about the cashier). Chal was very understanding and asked to see the bags, but I didn't bring them inside the store. So, we went to the parking lot in front of the garden center to see them. Chal looked at the bags and said he would bring them inside to do a refund and rescan them for me, so I agreed. While Chal was pulling the car inside, Marcha came out and called us out. I was confused but still went over to see what she wanted to say. She loudly said to Chal that, "I gave her a 50% off everything on the receipt, I don't understand what she's complaining about." She kept repeating the same thing louder, as if I was trying to create a problem. So I had to tell her that I wasn't complaining, I was just seeking assistance. She walked away angrily, and I don't understand why she was mad when all I wanted was to solve the problem that she didn't handle well. Of course, I noticed that she did take off something, but not everything, even though all the bags were damaged. I explained this to Chal and showed him the receipt again. He understood the situation clearly and provided me with the necessary help. He provided excellent service in my opinion, especially after dealing with the cashier in the garden center. I have never written a bad review about anybody, but I felt disrespected this time, so I have to say something. I hope you can read this and provide some feedback to the cashier so that she can handle situations like this more calmly in the future. And once again, I would like to give a shoutout to Chal for doing an excellent job.

Mayra, Jim and Vaughn were excellent and helped me with several products I needed to buy and get help with. The Pineville NC Home Depot is always clean and organized. It’s also great being able to bring the pup along with me. Cheers guys-keep up the good work!

Two exceptional employees today! One knew the aisle immediately for the product I needed. She paged someone to meet me over there to assist after looking it up on her phone (from the piece I brought w/me). Another gal then found an equivalent after she did thorough searching. Also wrote addl info down for me for other products I needed. Both were very very helpful and really happy to help. What a pleasant experience! What a team--great gals!

I love the store and it was organized and neat. Customer service was wonderful. Thank you Ariel and Mayra for all your help

Bought an item 1 week ago and it was now on sale. I can in with receipt and wanted to get price difference. At first was told that they don’t do that. Next that they couldn’t do that exchange and said needed to do return and then rebuy. Which was fine but I couldn’t get refund because I didn’t have the same debit card. Very frustrating. In the end they finally gave me a cash refund instead of gift card. Mayra helped me the most and figured it out.

The service is great and I will be back to shop again

I always had a good service in that location..! Very attentive employees.!!!👍🏻

Mayra and Emilee were great at check out. Thank you for the smooth transition. They were able to make my experience a bit better after the unhelpful man who got me my tool that I came there to purchase had made me feel like just leaving the store and never coming back!!!!

Alex and Asia were very kind, polite and friendly. It was so nice and refreshing. Truly appreciated they're efforts.