#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(972)444-6404
Tool & Truck Rental(972)444-6405
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
8555 Home Depot Dr
Irving, TX 75063
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Customer Store Reviews

  • 4.6 out of 490 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (490)
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Showing 1-30 of 490 reviews
POOR CUSTOMER SERVICE!
Garden center cashier wanted to keep all my change since she had nothing to give me back and tried to embarrass me by loudly saying how are you going to pay for this ? REALLY why should THD steal from customers on top of these prices ?? very sad, she was challenging and the customers behind me saw her behavior and looked in empathy at me!
by
    1 found this review helpful
    Great customer service!
    Ram helped me find the 6 different light bulbs I needed for listing my client's house. He also walked me over to find batteries for the smoke detector.
    by
      • Recommended
      Don't get paint if you are in a hurry
      Spent over an hour to get 2 gallons of paint. I had the paint color ready and the brand of paint I wanted ready. The person working the paint counter seemed to have other, more important things to do.
      by
      • Verified Purchase
      • DIY
      Great primer: KILZ 2 PRIMER
      I've purchased this primer many time for multiple products and applications and It is by far my go to primer hands down. Excellent product found at the Home Depot at a great price.
      by
        • Recommended
        metroplex finest location
        metroplex finest location
        by
        • Verified Purchase
        • Recommended
        Outstanding customer service from Zoe and Robert.
        Outstanding customer service from Zoe and Robert.
        by
        • Verified Purchase
        • Recommended
        Best store in North Texas...
        Best store in North Texas...
        by
        • Verified Purchase
        Associate’s very informative
        Associate’s very informative
        by
        • Verified Purchase
        • Recommended
        Very fine service. Staff associate knew his stuff.
        Very fine service. Staff associate knew his stuff.
        by
        • Verified Purchase
        • Recommended
        Very clean well stocked location, great employees and I reccomend to everyone.
        Very clean well stocked location, great employees and I reccomend to everyone.
        by
        • Verified Purchase
        • Recommended
        The store is clean and staff are always ready to provide service.
        The store is clean and staff are always ready to provide service.
        by
        • Verified Purchase
        • Recommended
        Assistant manager " DARIAN BARROW " is very professional and help customers with very friendly , ...
        Assistant manager " DARIAN BARROW " is very professional and help customers with very friendly , and with all required information . Due to her I will come to this store and will forget the past bad customer services because in past most of the employees at this store does not know anything and never be helpful , when ever I ask or my family and friends ask anything they pretend like they are in hurry and do not know anything .
        by
        • Verified Purchase
        • Recommended
        Excellent service! Brandon was very professional and respectful. I appreciate all of his help wit...
        Excellent service! Brandon was very professional and respectful. I appreciate all of his help with helping buy my first washer and dryer.
        by
        • Verified Purchase
        • Recommended
        That Pro Desk....Awesome....Glad it was open on Saturday ....Sarai was sooooo helpful !!! Helped ...
        That Pro Desk....Awesome....Glad it was open on Saturday ....Sarai was sooooo helpful !!! Helped me get back to work !!
        by
        • Verified Purchase
        • Recommended
        Omar the store mgr is very customer service orientated. He was extremely helpful in solving a pri...
        Omar the store mgr is very customer service orientated. He was extremely helpful in solving a pricing issue. He puts the customers needs first.
        by
        • Verified Purchase
        • Recommended
        Its an ok store but wentvto buy a washer and dryer, thry don't carry any in stock,they have to ba...
        Its an ok store but wentvto buy a washer and dryer, thry don't carry any in stock,they have to back order bummer, also no MILITARY Discount even with Military Id because appliances are never in store sto k,either warehouse or back ordered one and a half months for mine delivery marxh 26,very busy store not enough employees at appliances, filmo helped me,he was overwhelmed so many customers like a polimh booth people waiting not cool
        by
        • Verified Purchase
        • Recommended
        Great place to shop and a needed place for the covid-19 DIY folks. You are there and at the right...
        Great place to shop and a needed place for the covid-19 DIY folks. You are there and at the right time! Thanks Home!
        by
        • Verified Purchase
        • Recommended
        The store was clean and organized and the cashier was friendly. Items are almost always in stock ...
        The store was clean and organized and the cashier was friendly. Items are almost always in stock at this store.
        by
        • Verified Purchase
        • Recommended
        Knowledgeable, friendly people who take a genuine interest in helping you with your project.
        Knowledgeable, friendly people who take a genuine interest in helping you with your project.
        by
        • Verified Purchase
        • Recommended
        If you live anywhere near the North Irving store you will find a very good environment with frien...
        If you live anywhere near the North Irving store you will find a very good environment with friendly helpful employees and you'll find what you need.
        by
        • Verified Purchase
        • Recommended
        Amazing store with amazing people. Filmon helped me with my purchase. I would definitely be back ...
        Amazing store with amazing people. Filmon helped me with my purchase. I would definitely be back to this specific Home Depot just because of Filmon. Thank you.
        by
        • Verified Purchase
        • Recommended
        Great store, well stocked and with friendly, helpful employees at the ready!
        Great store, well stocked and with friendly, helpful employees at the ready!
        by
        • Verified Purchase
        • Recommended
        Greates store in N texas
        Greates store in N texas
        by
        • Verified Purchase
        • Recommended
        Go see Gary T. With any electrical, fans or light bulb question! He is the go to probably for any...
        Go see Gary T. With any electrical, fans or light bulb question! He is the go to probably for anything and I’m sure will help find someone that can help you. He cares about his customers and loves what he does. Made my mom and I feel so comfortable and had so much patience with us. Thank you Gary T!
        by
        • Verified Purchase
        • Recommended
        Its great place to shop for home needs (99% items available with reasonable price)
        Its great place to shop for home needs (99% items available with reasonable price)
        by
        • Verified Purchase
        • Recommended
        store was clean and organized. The employees are really friendly and helpful
        store was clean and organized. The employees are really friendly and helpful
        by
        • Verified Purchase
        • Recommended
        The Garden area needs to more organize. The pots were not located on right price area. Some pots ...
        The Garden area needs to more organize. The pots were not located on right price area. Some pots were just laying on the floor, The pots I needed were stuck in between two shelves. The staff member was extremely rude and seemed not happy to be working there. BTW, the handheld price scanner was not working properly so he was very frustrated for sure.
        by
        • Verified Purchase
        • Recommended
        If you ever need great & knowledgeable advice with your projects (tools,etc), Jonathan & Ronald a...
        If you ever need great & knowledgeable advice with your projects (tools,etc), Jonathan & Ronald are people just for the job.
        by
        • Verified Purchase
        • Recommended
        Great customer service every time I come to this location!!
        Great customer service every time I come to this location!!
        by
        • Verified Purchase
        • Recommended
        I always go the Home Depot in North Irving because it is close to where I live. My only complaint...
        I always go the Home Depot in North Irving because it is close to where I live. My only complaint is there is hardly ever anyone available to help you when you need to ask a question. I always have to go and find someone and that is a challenge at times. It would improve your customer experience if you had employees dedicated to walking sections of the store for the sole purpose of asking customers if they are finding what they are looking for, and even acknowledging us by asking us how we are doing.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Showing 1-30 of 490 reviews

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