Reviews for Niagara Falls #1287

Bring your own hand sanitizer! This store is NOT taking the proper precautions for this pandemic. I only went there because my toilet was leaking into my basement and I needed the necessities to fix it, as I didn’t want a plumber in my home during this crisis. SHAME ON YOU, Home Depot for being open and so ill prepared for keeping your customers safe! Makes me wonder if this store is even being cleaned and sanitized at the end of the night!?!

The associates at this store are always helpful in locating items, sharing their knowledge and assisting in anyway they can. Not only are they friendly, they are professional.

I was a big fan of Home Depot prior to today's visit. Today I purchased Powerade, and was charged the deposit for returnable bottles. The problem is, they are not returnable in NY. Previously I was able to get a refund from customer service, but today, the girl didn't know how to do it. When she contacted a supervisor they didn't know how either. I was told the supervisor was "on their way" to assist. After about 15 minutes, I gave up and requested a refund of the Powerade and deposit. I buy cases of it, I will buy them elsewhere now. I wonder how many "deposits" Home Depot has collected that shouldn't have been.

Tina in the paint dept was helpful, knowledgeable, and very patient with me. She took the time to make a few samples and dry the paint until I made a final decision!

A bunch of boneheads walking around not knowing what they are talking about??? But happy to wish you a good day??? I order a few things on line, went to the store for pick up after 3 emails telling me the items are waiting for me. I drive 35 minutes, crossed a boarder (and in these times is a little dodgy) to find out all the items are not in the store. So when they tell you(an email?) the items have arrived, all that means is that the items have been shipped and received at the store. No one in the store checks to see if the items actually have arrived!!!???The box has arrived with a bar code on it! Wippy!!!! No one looks into the mass amounts of unnecessary packaging to see if there is anything in the box!!??!! This makes total sense to the knuckleheads in your store??? But they are happy to wish you a good day when they realize they have not done their job???? I guess that is store policy but checking orders for pick up is not! That makes sense to whom??? A bunch of boneheads (I am being nice) in your store!?! Thanks for nothing! Side note, this not the first time this has happened to me?? This is the fourth? I have been patient and understanding and kept my words to myself but enough is enough. Can you answer why my life is based on someone making $15/hour not doing or even caring about their job? I make the order, it is your job to fill the order. (has anyone not seen the Seinfeld episode?) Is this too much to ask for? Am I speaking English? Do you understand English? Can you read English? If this is egressive, demeaning and impolite. Good! I have made my point! Thanks for wasting my time. What kind of retribution (I know a big word/ look it up!) do I get for my time? What is my time worth? Nothing to you people! And that is shameful!??! So next time if there is one, I will have to call ahead and ask your people to open all the boxes and make sure all the items are IN the box.That will go over well!!??!! That makes sense to you, right? Now who will call whom a "Bonehead"!?! Great store policy! Oh, by the way "Have a nice day!"

Customer service and cashiers were very friendly and helpful

Cashier was very friendly. Store is set up to find products easy.

Easy to find and purchase items needed. Cashier Mary was extremely friendly.

Sales Associate Marry was very helpful in every way...she got complete knowledge of the products and services...and at the same time she was very polite too Thanks

Mary was great at cashing us out fast! And also the store was clean!

the female employees are very knowledge and much more willing to go the extra mile

I registered my daughter for the Kids workshop to build binoculars. I received an email stating that the event was cancelled so I called the store and a guy told me that I could stop in and receive the kit at no charge because it was cancelled. When I stopped in the store and went to the customer service counter and inquired a guy told me that they were out of them. I asked why they don’t have enough for the kids that registered and he said that it was a first come first serve basis. So, I asked then what the point in registering is and he said so they could have enough people. He was very rude about it. Needless to say that my daughter was very disappointed. Just thought that you would like to know to maybe put a disclaimer that even if you register that they might not have the class or if it isn't, you still might not get a kit to do it.

I always have to walk around the store to find assistance. Then, you have to cash yourself out. If I'm expected to be my own cashier, give me a discount.

Clean and very organized store

Employees were friendly, knowledgeable and very helpful during my shopping experience

I can always find products I need at this store and ALL of the employees are very friendly and helpful. This store is very clean and its very conveniently located.

Store has antique credit card terminals. Super hassle, won't read cards. No contactless readers. Multiple attempts to process card froze my bank account. Then I had to drive back to the store because I was charged twice for 1 item.

Excellent store that provides spectacular service!

Great store, knowledgeable and courteous employee's. Always a pleasure to go to this store.

The store itself has everything you may need. Ordering online to have delivered to the store is a breeze. Good luck on the customer service end with manager Steve. He is rude and knows nothing about customer service - stated we didn't listen and even hung the phone up on us for a problem we didn't create. We ordered blinds - this is our 3rd attempt to get the right ones - the 1st set was partially reimbursed and to the wrong cc. The 1st set was HD ordering fault - the 2nd set was the blind company for sending wrong blinds. After going to the store numerous times to rectify the situation and calls to the store and corporate we are hoping to have the right set of blinds and the money situation rectified. Thanks to corporate, Xavier (for trying to reimburse us) and Cassidy for ensuring the right ones are on their way. We've been dealing with this since Oct 23 it is now Dec 18. I cannot stress how unhappy we are with all we've been through in regards to trying to get blinds for our bedroom that aren't see through as our home is on a main road and our bedroom faces it. We've been in our new home a year and have frequented that store numerous times for supplies we needed to update our home. No one should be treated in the fashion Steve treated my husband.

Great store! The Employees are always willing to help solve a problem.

Great store

The Niagara Falls NY Home Depot #1287 was clean. They had a wide selection of major appliances to choose from and each associate was helpful and friendly, making my shopping experience a pleasure.

Always have what I go in for or make it easy for me to get it at another store, have it shipped to my store. Employees are always helpful and caring. I have a vocal chord disability and have had a few ask if I am ok. I always thank them for their concern.

5 stars the store was organized and clean

I was thoroughly humiliated by the check out clerk when I asked for a military discount and was indigently informed that I had to register for it. I wasn't made to register in any of the stores in FLA, GA, SC, NC or VA. I was made to feel and it was implied that I obviously hadn't earned a veterans discount. It didn't matter that I presented a retired military ID card and could have produced my disabled veterans (service connected) ID card. I have only ever been treated so disrespectfully on a college campus.

Associates are extremely knowledgeable and helpful. Mary, the cashier, is always cheerful and very friendly.

The store was clean and well stocked. Staff was friendly and the service was great.

Neat and clean and friendly

This store has been my go to place for many years. The store is always clean, organized and the staff is great. Always been very friendly and know where everything is that I need.