Reviews for Niagara Falls #1287

Though we are going through hard times right now with the Covid, and the economy, it was a pleasure shopping at the Niagara Falls store today thanks to your staff.

Whomever decided to start hiring and training more female employees should be commended. However it happened - they are much more accommodating and more importantly - if the don not know something they are not afraid to admit it and they will go to some one to find the answer.

If you enjoy being ignored, lied to, putting up with snippy attitude and having incorrect items ordered for you then this is the perfect location for you.

Bad customer service in return department

Over All "OUTSTANDIG"

the gentleman in the electric dept. was very helpful

I shop the electrical section of this store very often and find all of the employees very courteous, helpful and knowledgeable.

Huge, clean store with everything under one roof....easy to find anything from cleaning products to supplies to make great home improvements! Great helpful & friendly staff, always answer my questions.

Shopping at Home Depot Store 1287 is always a pleasure. I purchase there at least 3 times a week. The sales people always say hello to me when I enter. Having many properties in the City of Niagara Falls, I am constantly in need of getting expert help from Don in the Windows Dept. and Jenifer for just about every question I need answered. Several of these employees have been there for years and it helps to see a familiar face. I have some unusual requirements and have always counted on their expertise and help seeking everyday help and assistance; I always leave the store satisfied and with solution in hand. So if you need help, look a little lost and before you know it, a Home Depot employee will be walking by and say; Can I help you? Do you need help finding something? That's my kind of STORE.

Great service, friendly people and a great place to find everything for your home or office.

Store was clean and organized. Just wish they had more of the milwaukee tools as they are my favorite.

Friendly and convenient and helpful

I went to the customer service desk to return an item I purchased online. I could not figure out online how to return. The customer service person did it no problem. Quick and easy. Thank you!

Good products, good service.

PLEASE REMOVE MY EMAIL ADDRESS FROM THE DIGITAL RECEIPT APP IN THE STORE !!!! I do NOT want a digital receipt showing up On any of my devices for any of my family to see....IF I buy a gift for anyone, why would I want them to see a receipt?????? That policy is sure to ruin someone’s day !!! RETHINK the consequences of that !!!!

great store with awesome management and staff. Would recommend to shop for great deals and better experience

Terrible customer service from the self checkout area. But they do have a good selection of fruit fly traps! I don’t recommend getting keys made you’ll waste your day waiting for someone to show up and help you

Love shopping at Home Depot!

clean store friendly staff

Customer Service Associate Kara was beyond wonderful during my visit. She greeted me and assisted me right away with what I needed and was so kind and understanding with my questions and concerns. She went above and beyond and made sure I left with the correct part for my home improvement need. I am so grateful for her kindness and amazing service!

The staff at this store are very knowledgeable and polite. I had nothing but pleasant responses from everyone I spoke to during my many shopping trips there. I worked for 40 years in customer service and believe this is your most valuable asset. Keep up the good work!

The store here at Niagara Falls is very helpful and has assisted and answered all my questions...I will be here again and again. The store is clean and easy to find items needed. The employees go out of their way to help. I like friendly employees as I return the same respect. Thank you again.

You can never find anyone to help you. Employees are not very knowledgeable about and I do not aprreciate the self check out.

cashier RACHEAL WAS VERY NICE TO ME SEE WHEN OUT HER WAY TO HELP ME SHE CHECK ON ME MANY TIMES TO MAKE SURE I FOUND WHAT I NEEDED

The store was clean, staff was very helpful.

I received very professional, helpful service from the Pro Desk employees.

Online Orders is way for Store to get rid of Damaged Products! Never order Online!

Store was clean, lots of items, staff was helpful. Especially julie in Customer Service. She was a rockstar. Super friendly and extremely helpful.

The employees at this store are always friendly and eager to help. If I can't find something, anyone I ask seems to be able to help me out.

I shop at home depot to buy plants and other items for my green garden or for my bathroom i would definitely recommend this to everyone who is looking to remodel there house