#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(716)236-0904
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
750 Builders Way
Niagara Falls, NY 14304
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.5 out of 443 reviews
90%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (443)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 443 reviews
Kitchen Design Assistance is Exceptional
My wife and I can't say enough about the great help we received in designing and ordering our kitchen cabinets and counter top. Wayne was a very knowledgeable and patient guide through this process.
by
    • Recommended
    Great customer service.
    I came in looking for a tree I could not find. Had a worker name Matt come over and help. Went in back and found tree. Took his time to get tree in pellet and help me get tree in my car.
    by
      • Recommended
      Great service when making a purchase.
      I went to buy a refrigerator and the sales lady was great. She was very easy to work with.
      by
        • Recommended
        Well stocked
        They do a great job considering the labor market. Shelves are neatly stocked and full and the place is clean. Bathroom was exceptionally clean considering it was late in the day.
        by
          • Recommended
          Great staff, outstanding service!
          Amazing customer service experience from Kassem. He was professional, knowledgeable and delivered. He went out of his way to see how our needs can be met and excesses our expectations, really went out of his way. Great member of your team.
          by
            • Recommended
            Helped where others failed
            Went to 2 specialty plumbing stores with no results. Went to HD and their associate Carlos knew exactly how to fix my problem and actually built the solution from parts on the wall
            by
              • Recommended
              Great cashier
              Karen, the cashier, is the most friendly and nice cashier ever. She should be the model others in the store should follow.
              by
                • Recommended
                Great Customer service
                Need help from a patient, friendly and extremely helpful employee at the store, see Kerry at customer service. He goes above and beyond to help his customers.
                by
                  • Recommended
                  Never a problem at this location
                  I have been frequently visiting this location more lately and every store associate has never had a lack of enthusiasm while helping my situation, from big situations to small situations
                  by
                    • Recommended
                    clean and organized store employees are very friendly
                    bought a hole cutter and was in and out clean place and friendly employees
                    by
                      • Recommended
                      Sita at Home Depot is the best
                      Sita was amazing she is an asset to the store
                      by
                        • Recommended
                        good good
                        Good but cutter couldn't recut 12x8 piece of wood
                        by
                          • Recommended
                          EXCELLENT customer service
                          I love shopping at my Home Depot. I always get exactly what I am looking for and the Customer Service is wonderful!
                          by
                            • Recommended
                            Friendly and knowledgeable staff
                            Went above and beyond to help us out
                            by
                              • Recommended
                              Horrible customer service
                              There is an associate that does not wear the orange uniform that only walks around like she is doing something but all she does is flirt, please train this associates to do their job. I used to love this home depot for various reasons. Not anymore me and my wife are a little upset about this last times we trip to niagara falls home depot.
                              by
                                Cluttered isles
                                Plumbing isle was cluttered with displays and abandoned carts. Very unsafe.
                                by
                                  Very happy
                                  Went in to find out prices for my kitchen remodel.
                                  by
                                    • Recommended
                                    Great employee's at The Home Depot in Niagara Falls
                                    I find that the employees have a great attitude tword customer service. They are great with helping find items, Returning items and price matching. And they are not rude like employees at other large chains.
                                    by
                                      • Recommended
                                      The most friendly self check out cashier
                                      Best cashier told us about a promotion saved $25
                                      by
                                        • Recommended
                                        Great service
                                        I purchased a table saw Rigid saw with stand have not used it yet !
                                        by
                                          • Recommended
                                          Raoul
                                          Raoul is a great cashier and very helpful
                                          by
                                            • Recommended
                                            Great cashier
                                            Mary was friendly and very helpful with directing me where to get an item I had forgotten to pickup before cashing out.
                                            by
                                              • Recommended
                                              Good black Friday sales.
                                              Bought gifts for my family
                                              by
                                                • Recommended
                                                Products
                                                Always find everything I need here at Home Depot
                                                by
                                                  • Recommended
                                                  Great customer service
                                                  We bought an item that was incorrect. A previous customer placed a different item that the box of what we thpught we were buying. The store manager ,Steve, was incredibly helpful to right this wrong and help us. He was extremely helpful and generous.
                                                  by
                                                    • Recommended
                                                    Great employees
                                                    Great employees that are very helpful
                                                    by
                                                      • Recommended
                                                      Exceptional customer service
                                                      The associate that helped me locate items I desperately needed was beyond helpful. She took the time to locate the items and pull out a ladder to go get them down. The store was busy during this. All I can say is wow...
                                                      by
                                                        • Recommended
                                                        good survice
                                                        the stor atmosphere very friendlyspecially a store emplyee name Dalia is very cooprative and friendly and hwlped us very much
                                                        by
                                                          If you need help in the plumbing section, ask to speak to Jennifer. She is very knowledgeable!
                                                          If you need help in the plumbing section, ask to speak to Jennifer. She is very knowledgeable!
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          Always very helpful at this store. Always help load my items. Friendly people, clean store. I cal...
                                                          Always very helpful at this store. Always help load my items. Friendly people, clean store. I call it My Disney World. Thanks
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          Showing 1-30 of 443 reviews

                                                          Nearby Stores

                                                          7070 Morrison Street

                                                          Niagara Falls, ON L2E 7K5

                                                          6.16 mi

                                                          Tool & Truck Rental

                                                          (905)371-7476

                                                          Pro Service Desk

                                                          Mon-Sat: 7:00am - 9:00pm

                                                          Sun: 7:00am - 8:00pm

                                                          canadian flagTo shop online at this store, please visit our Canadian site homedepot.ca

                                                          2065 Niagara Falls Blvd

                                                          Amherst, NY 14228

                                                          10.30 mi

                                                          Pro Service Desk

                                                          (716)639-2405

                                                          Mon-Sat: 6:00am - 10:00pm

                                                          Sun: 8:00am - 8:00pm

                                                          2100 Elmwood Ave

                                                          Buffalo, NY 14207

                                                          10.91 mi

                                                          Tool & Truck Rental

                                                          (716)871-8400

                                                          Pro Service Desk

                                                          (716)871-8427

                                                          Mon-Sat: 6:00am - 10:00pm

                                                          Sun: 8:00am - 8:00pm