Reviews for Laguna Niguel #1077

I had a somewhat complicated return, and expected the process to be burdensome. To my surprise the associate at the returns desk was friendly and made the transaction painless. I completed my shopping and was on my way in less than 15 minutes. Way to go Home Depot!

This is the poorest run Home depot I've seen.

I have used this store ever since it replaced Home Club many, many years ago. Great location and product inventory. Employees have always been enthusiastic about helping me with advice and finding items that I needed.

Thanks Jamie M in millworks for excellent Customer Service and helping me with great pricing on products.

We had a repetitive problem with a GE appliance that the manufacturer would not stand behind. The store management team, especially Jared, enabled a product exchange for us that solved the issue. This was a local store making sure that their customer was satisfied.

In the Laguna Niguel store, there was Paul, Haley (flooring dept) and Mike (painting dept). In the Mission Viejo store there was Sharon (flooring dept). All of these people stood out so much because they really invested themselves in helping me with my home remodeling project. They spent the time to really get to know me. Which is how they went above and beyond with helping my project go as quickly as possible. And they made the whole experience so much more fun! Honestly, it's the best experience I've had in any store, because anywhere else, it's all about answering a question as quickly as possible and having a quick turnaround for new customers.

The store was clean and easy to navigate. On my last 3 visits I found the store associates to be very helpful and outgoing.

They do not accept Apple Pay or any other contactless payment & they never have enough cashiers. It is also nearly impossible to find an employee to assist after 7pm.

I came to the store to make a return. I was greeted by Ms. Sandra (sorry, don’t know her last name) . As I was in line and listening to all the ridiculous reasons for bringing back something - it amazes me how even tempered and pleasant Sandra was (I would’ve personally been inclined to tell some of these folks - ‘who are you kidding’ and send them on their way). Your lucky to have her as an employee. Store could be a bit cleaner.

I had a great experience at this store. The staff at the appliance center were so helpful and professional. The associates were friendly and knowledgeable and available to answer questions.

Love It

After having a bad experience with an incompetent employee in the window covering department at the Mission Viejo store, I went to the Laguna Niguel store and received and received excellent service by Kimberly.

Amazing staff!!! Nero and the friendly staff were amazing. I went to the store because a nail gun I purchased was malfunctioning. I was expecting a normal large retail business experience where help is hard to find. Today was unreal, Nero helped me immediately, after diagnosing the problem needed further assistance he included others that could help! Larry, Brenda and Kendall were amazing. I was in and out and now back in action. Great staff!!! Thank you!

RYAN! Ryan went out of his way to help, explain the product, and reassure me I was getting the best price! THEN, he actually went ALL around the store helping me find the other items I could not locate on my own - INCREDIBLE! Kudos Home Depot, Laguna Niguel! BRAVO!!!

Excellent, friendly customer service and specialists knowing their departments.

Great store, helpful employees who greet you with a smile, even though they have a line waiting for attention.

Employees go above and beyond. Best Home Depot store I've ever been to.

excellent store

I enjoy shopping at Home Depot store. They have everything under one roof and great people working at their store.

I would recommend this store because of the employee Bo. Bo will assist in any department and goes above and beyond and knows what he’s doing!

Hedda, Provided excellent customer service. She set a new bar for going above and beyond. Thank you Hedda for making my shopping experience easy and enjoyable. Rob F.

This store is consistently staffed with ample employees. Customer Service staff - helpful and willing to call for help in the specific departments. Great attitudes - helpful

Always accessible even in this holiday, Labors Day! I found the item today I was looking for in many other stores but wasn't able to find but, it was found here in Home Depot.

Outstanding customer service, knowledgable team. Wouldn't want to go anywhere else!

I always shop Home Depot for all my construction and just fixes anything at my home and the rentals.

Really bad delivery service, CHARGED EXTRA

great store

I LOVE HARDWARE STORES AND HAVE ENJOYED HOME DEPOT PRODUCTS THROUGHOUT MY HOME FOR MANY YEARS NOW. HOPE YOU CONTINUE TO BE SUCCESSFUL AND AROUND FOR MANY YEARS TO COME.

I really like Home Depot mostly for the help in finding stuff

So big which I really love