Reviews for Laguna Niguel #1077

As a Contractor I buy close to $200,000 annually and whenever possible I drive to this Home Depot store because the team at the PRO DESK is knowledgeable, helpful and always assists me with buying the best and paying as fast as possible. Thanks to our Home Depot team our projects are going as planned. THANK YOU HOME DEPOT PRO TEAM!

Checked online for availability of the product and it was showing in stock; drove to the store but the in store register is not updated with latest inventory and not to be found. The appliances department person went all way to goods receiving site to make sure that product is available and then took the SKU to cash register for sale. Amazing customer service and really happy; I was about to leave the store without buying but this small gesture has made my day.

I bought 36 sheets of OSB and studs and the staff came to help me immediately. Very courteous and always smiling. THANK YOU TEAM! John Laguna Builder

The MOD Jose has horrible customer service. Same with Riley. Store is a mess

Make sure when purchasing that the posted sale price is the same as what the computer spits out! Otherwise Home Depot is a great place to shop & offers great pricing on flooring, especially for DIY.

We purchased three appliances tonight and Ernest Davis handled our transaction. He was professional, patient, kind, and very efficient.

We are remodeling our house and doing all the work ourselves so it's nice to have a great place to shop for our materials

Love going to this Home Depot. Staff is always friendly, knowledgable and willing to help you out. Products are easy to find, store is always neat and clean and the staff is helpful.

Because The people at customer service were rude and very prejudice. They didnt wanna give my cash bec i didnt have my cc with me, they denied my return. Without receipt, its a problem, with receiptnstill a problem!?

Mose employees are friendly and helpful

Good experience at this location in Laguna Niguel. Looking forward to remodeling my kitchen and floors with them. Employees are very helpful and friendly. I definitely highly recommend this Home Depot.

I've always gone out of my way to shop in Laguna Niguel. Hedda, my favorite cashier, always make me sure to leave with a smile on my face!

GEORGE who works at returns/customer service is awesome!! He helped me unload a uhaul full of returns and personally helped me return everything back. There are many people working specially there who are not for the people BUT GEORGE IS!

The store was neat and clean. We went right to the Millworks department as we needed a new wardrobe door. We asked two people for assistance in the Millworks department. A young man named Jared came right over and immediately started helping us. He walked us back to where the doors were and then helped us through the process of deciding what we needed. Jared was very knowledgeable and very pleasant. Because of Jared,we will be buying the door that we set out for. On a scale from 1 to 10, I would rate our experience as a 10.

The store is always clean, I know right where the parts I need are located, fast self check out.

The store had plenty of inventory in all of the items I was searching for, especially the Milwaukee Packout Line.

Its all about the customer experience and this team delivers on all cylinders! From the guys in milworks such as Johnny to the guy who can do it all and answer it all like Larry. The talent and kindness you receive in the store sets them head and shoulders above the rest!

great store very polite helpful cs employee

In an unfortunate scenario the cashier “Laurie” clapped in my face and laughed as she high fived her colleague. Alan the assistant manger resisted taking actions and himself was unfit for the position as he slowed these colleagues to disrespect and ridicule me in front of many other patrons. Embarrassing and unfortunate that there are people are entitled to put down customers and have no shame. Be careful if dealing with these people as I believe Home Depot could do much better.

The store it’s self if very nice and perfectly easy to find everything but the best thing about my visit was the cashier Jesse! He did such an amazing job with navigating me, he rang me up really fast, and most of all he was most friendly and very relatable!

Going into this store wasn't my first choice but I had to do so today. This was an easy in and out experience, with available and helpful associates that will go the extra mile. There are tons of useful products for Covid. Christmas is in full force and it is a nice diversion from the Covid precautions that are a necessity and making shopping more difficult.

Only one shovel option, it was cheap, poor quality, made in China, and BROKE BEFORE LUNCH!

Nice store, crowded at entry area.

The checkout person, David, did not want to accept my Veteran's credential, a form DD214 which I have been using for years with no problem.

Always friendly people helping me with all of my shopping needs! They go above and beyond to make me feel welcome! Keep up the great work!!

We were very happy to receive excellent help from Ken in Plumbing.

Store was very clean and employees were very friendly and helpful. Recommend highly!

When we first move to this new city. It was nice to know we had a Home Depot in our city very nice. I went to this store many of times before heading to war and overseas tours servicing . I took my wife to this store and show her how shop for hard wares products for our home . She thrill to see all the professional help she receive from this store. In fact our home have a lot of home wares from this store. Washer/dryer/frig/water heater/gardens plants/home paint/etc. Thank you so much for keeping our store open and not moving or down sizing. Marine Corps Retiree.

the employees were all very helpful

HD employees are there to solve problems. If something is out of stock the should look at other stores for the inventory. Store managers should solve problems not just say “sorry” and refund money 40 days after the contract is canceled.