Reviews for Kifer Rd #640

I brought the old roll down blind in- 8 feet long, a week latter I received this small box. I called before driving back to re-order- I asked how late someone would be in the blind Department- I was put on hold to wait- he came back and told me 10 pm, I drive down in traffic- there was no one in the department to help me- no one skilled in placing a special order even though I had the paperwork with the wrong measurements- the guy who told me someone would be there to help needs a good talking to/ the guy you ordered the blinds with the wrong measurements needs a good talking to- I need to be refined for my 90 mins of sitting in traffic and money for gas. Extremely frustrating

I was shopping at Home Depot my favorite store, when I started feeling poorly when I lost my vision then I started to get confused. When the guy who was helping me noticed what was going on and did what he could to keep me calm and got me some orange juice from the employees lounge to bring my blood sugar back up. His name was John, and he saved my life.

Great cashiers and team.

Friendly staff and workers

Went to Home Depot to find a Christmas tree and couldn’t find the one we wanted. Rani came up to us and helped us out. He took the time to see what was in stock and laid out all our options. He was so helpful and we walked out with a tree we loved!

I was worried about finding products I do not usually need. Many employees here are helpful, but David and Alison were exceptionally helpful and understanding tonight. I truly appreciate this.

We were greeted by Bret who is a veteran with a great big smile and very helpful attitude which is a rare find these days.

Staff are really professional and kind

While patiently waiting in line at the self check out, the employee manning the self check out allowed a person to cut right in front of me and say to me "you need to wait in line" in a extremely rude and demeaning tone. I feel very offended by this conduct!

I met with Rani to help design my kitchen remodel. Right away Rani was able to come up with a design that fit my space. This helped me envision they layout and see things that I didn't think of before. Rani was very accommodating to my questions and design changes which encouraged me to continue working on the design. I highly recommend Rani to anyone who needs help designing a kitchen.

Was the next person at the return line. Waited 15 minutes before a store member was able to help. There were multiple crew members walking around but ignoring the fact that the return line was not moving

This store has the best customer service , always clean , friendly, everyone is welcome.

I am a project manager and usually buy my stuff from the Home Depot on Keifer rd. All of the employees are nice and particularly Shabnam is always very kind and helpful.

Matt is exceptional! Best customer service ever. Thank you Matt!

Tina, the cashier is why i continue to shop at your store. SHe is very helpful, patient and has reat custurmer service skills. She had to work though the computer and credit card machine issue and still provided great customer service.

I’ll come back to this location again and love Maria helping me!!!!

I went to Home Depot for the kitchen remodeling project with very little knowledge in this area. I was extremely happy with the designer, Rani Notohutomo. She is a very good listener and understands what I need. She provided a lot of valuable design ideals and recommendations during the design phase for my consideration. My wife and I are very happy with her cabinet design.

The Sunnyvale store is a rarity for Home Depot's in the bay area! Helpful, knowledgeable, approachable associates. Example: Bill in the paint department, polite helpful and cares. Shabnam cashier, polite, if she doesn't know the answer she gets someone who knows. These two associates are doer's! Thank you Bill and Shabnam!

I had great experience working with Kitchen designer Rani in Sunnyvale to completely redesign my whole kitchen. She was friendly, professional, very attention oriented, extremely knowledgeable, and thoughtful. She was very creative in the process of coming with various options for me to choose from and designed a kitchen to suit my needs to utilize the most of small space. She is very efficient, after two meetings, the design was finalized and the cabinets were ordered. I highly recommend her.

Needed to replace some lightbulbs, batteries and other things. I was greeted right away by an employee name, Angela. She walked with me throughout the whole store to get what I needed. A “Wow” moment for me. What could of been an hour of search and find came down to ten minutes. Awesome service!

A lovely person and a fountain of knowledge and tios!

We were completely satisfied with the service and products at Homedepot.

The employees are polite and experienced and helpful! The store manage put his name up on the receipt so that we can feedback my shopping experience to him directly.

Carlos in cabinets is a life saver — worked super hard to get me exactly what I want.

Plenty of options, choice and decent price

I tried to call the store many times and no one picked up the phone. I purchased a dishwasher in the store and the installation service was very poor. I felt the people doing the job are not very professional. There is a water leak right after installation but no one is coming to fix it. Overall, I was happy with the store experience but when there is a trouble it seems very hard to get help from the store.

Great Customer Service - The Kifer store has great associates in the aisles to help customers. On a recent visit to the store I was having trouble finding a plumbing fitting (the area was a little messy) and asked for assistance from one of the plumbing associates. Desmond was the one and he assisted me in finding the fitting, even when the fitting was not where it should have been. He kept on looking and turned it up out of some corner in the display or shelf somewhere. His dedication to helping me when it would have been easy to just say it was not stocked in its location and to commit himself to finding this fitting so I could complete my job was amazing. I am in great appreciation for his extra efforts and successful find. It was one of those 10 moments...

I definitely do not recommend this store to anyone. This store has no employees when entering the store. This location does racial profiling to the fullest extinct. Instead of walking up to you and asking you if you need any help with anything. They follow you through out the store making you uncomfortable. We went to the store to purchase items for our home projects and instead getting great customer service we got treated as if we were gonna steal. Mind you we were dressed appropriately and because the color of our skin. We are hard working American citizens and were there to buy things we needed. On our own we did locate what we came in for. I've worked in management for most of my career and never treated customers the way we were treated. With that being said I know with LP you keep an eyes on people who look like thieves, so I get it. But don't judge every customer who comes in like they are planning to steal, based on the color of their skin. If you like being racially profiled and being uncomfortably stared at... Then this store is perfect. It's also perfect if you like terrible customer service. I do not recommend this location. The only positive thing about the store and our visit was the self check out. The machine treated us better than the staff did.

Sarah your employee was super awesome! She make me feel I was someone this evening. Thank you so much

Helpful staff, well maintained/stocked store, taco restaurant attached.