Reviews for Highlands Ranch #1540

Dave in the Appliance dept was informed and very helpful when we bought our refrigerator

Absolutely horrible staff. They followed a disabled veteran like he was stealing and even claimed it home depot policy to treat veterans so poorly. I would never return to this store and home depot lost a lifelong customer. Disgusting practices say this store. Staff are unprofessional and definitely not friendly.

Wife and I came in get a rough idea on cost of a kitchen remodel. Kim S. was incredibly helpful and walked us through the process, was extremely informative and knowledgable, and even followed up with us after time went by. The Thomasville cabinets were quite affordable given the sale so we decided to go with them. Thanks Kim!

Great customer service from Kristin in appliances.

Wonderful and friendly assistance.

Very upset with how I was treated at the store. Went to an appointment where the employee showed up 15 min late for abd also did properly wear her mask covering her nose and mouth. Also refused to honor the price it was online at homedeppt.com. She also refused me a discount when opening a home depot charge. Terrible service. Go elsewhere!

I got good service at this store. I normally swear off big box retailers. I was very surprised by the quality of customer service here. Employees really worked hard to help solve my home improvement project. They seemed to have many more on the floor helpful employees that other stores / chains

Best Home Depot I have ever been in

Mark and Nick in Lumber department are knowledgable and have great customer service. Thanks lumber team!

Just had the best shopping experience in the Appliance Section! Our Appliance Specialist Arias Clark was Phenomenal! He provided Excellent Customer Service, Arias was so knowledgeable, he went the extra mile for us! My wife and I said it was the best shopping experience we had in a very long time! Thanks again Arias Clark!

If you are looking to buy a new washing/dryer, refrigerator, dishwasher, etc. go find associate Barry Gray. He is super knowledgeable and helpful. He was very helpful and patient in helping me decide which washer/dryer would best meet my needs. He is the best!

Very pleasant shopping experience. Very helpful and staff went over and beyond to help. Always knows what location to find things which is very helpful.

My daughter and I went in to buy some stain and a brush for a small project. We found the stain but I was not sure which brush to use. I asked an employee standing in the stain isle if he could recommend the correct brush. Instead of showing us he said “get the one that says stain on it” in a very you are an idiot voice. There were multiple that said stain and he happened to walk within 10 feet of the brushes we were looking at. I asked if he could point to the brushes he was talking about. Once again in a you are bothering me kinda way he said “the ones in the blue right in front of you.” Absolutely the worst customer service I have ever received at a Home Depot. My ten year old daughter asked me why he was so rude...

Rory and Brian were pleasant, funny, and made purchasing a breeze.

Tommy in the plumbing department did an excellent job in helping me select a water heater. He even called the follow up after the purchase to make sure it was working properly. Ernest was extremely helpful at the checkouts it was a complete pleasurable experience

The store was clean and for the most part it was easy to purchase items. I would not recommend purchasing anything from the Millwork Department. Customer service is horrible.

i found everything fine and employees were very helpful

Excellent customer service. Caring, respectful and helpful.

Excellent service, great employees!

This is THE BEST Home Depot!! Every time I go into this store there is a friendly face to offer exceptional guidance!! I went in today and knew what I wanted, but did not know exactly what I wanted!! Dirk was there with the most BRILLIANT idea for me, and for this I will be forever grateful for the time he will save me not Oly today but for a long time to come!! Every time you go into this store you will find an employee that goes over and above to make you experience FANTASTIC!! I highly recommend!!

All the employees at the store was very helpful. Nice store to shop in.

Great customer service, very helpful and friendly sales associates.

Excellent customer service! Audrey went above and beyond to help me find what I was looking for. Thanks again so much for your kindness, help and professionalism. Will definitely be a returning customer!

Tim is a great asset to Home Depot

This Home Depot is fast and efficient! Great personal assistance when needed. Thank you Anna!

Great store, so many helpful employees I drive a little further to shop here

Hands down the best Home Depot there is. I have always shopped here until I moved away and started to go to one closer to me. BIG mistake!! Never again, I will drive the 45 minutes passed 2 other Home Depots to get the service this store offers. Jeffrey in paints is very knowledgeable and incredibly helpful. Mark and & Kat at the service desk were incredibly helpful and went the extra mile with Jeffery getting my problem resolved.

great store! great people too!

Thank you Lori/Bryce and the Highlands Ranch Home Depot Team for taking the extra effort to listen to a long-time customer who simply misplaced an item. I visit this location for most of our family's home improvement needs but will make sure I remember how lucky I am as a customer to have run into Lori/Bryce. Got my business going forward and more importantly, my family's respect and appreciation. Some things are more important -- clearly this team of associates knows that. 5 Stars!

Generally (not all) the employees at the returns counter are not customer friendly at all. Customers seem to be an inconvenience interrupting their gabfests. They chat endlessly with each other while frustrated customers wait in line. Even when eye contact is made with the employees they ignore those wiaitng in line and keep chatting. This also is true of the peopel that sit at the desks in flooring and kitchens. They are alwasy too busy to even acknowledge you waiting before them. The aisle workers (when you can fined them) usually are very helpful and nice. They very much need some customer service training for the returns personnel and flooring and kitchens personnel.