#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(915)856-2002
Tool & Truck Rental(915)856-2008
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12221 Montwood Dr
El Paso, TX 79938
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Customer Store Reviews

  • 4.6 out of 835 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (835)
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Showing 1-30 of 835 reviews
the cashier was very rude and does not honor veteran discounts.
the cashier was very rude and does not honor veteran discounts.
by
  • Verified Purchase
2 found this review helpful
I usually do self check out to avoid employees being rude . And yet still happend at self check o...
I usually do self check out to avoid employees being rude . And yet still happend at self check out hahaha !!!!!!
by
  • Verified Purchase
2 found this review helpful
Cashier named Abigail was extremely rude! Dont ever tell a customer not to get mad because they n...
Cashier named Abigail was extremely rude! Dont ever tell a customer not to get mad because they nod their head at the frustration of your performance! Take some customer service training!
by
  • Verified Purchase
2 found this review helpful
I went in looking for an appliance of certain stature and size. I couldn't find it so the young l...
I went in looking for an appliance of certain stature and size. I couldn't find it so the young lady that assisted me was very knowledgeable, polite and very concern that I find what I was looking for, A certain size refrigerator, and she searched and found exactly what I wanted. She is extraordinarily very people minded and seems to be proud of her work.
by
  • Verified Purchase
  • Recommended
The only reson I come here now is because I move a block away. And lowes is now to far for quick...
The only reson I come here now is because I move a block away. And lowes is now to far for quick things. Anything larger than a few bucks I go to lowes. I made that mistake today. I got 500 bucks worth of things and I paid for it .
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Abigail greeted me as I walked into the store. She was very kind, polite and professional.
Abigail greeted me as I walked into the store. She was very kind, polite and professional.
by
  • Verified Purchase
  • Recommended
Prices are so much lower than the competitors and it’s so much cleaner in there! I like the fact ...
Prices are so much lower than the competitors and it’s so much cleaner in there! I like the fact that when we entered an asked a question we didn’t have to have someone be paged in order for the question to be answered! The place was very clean and the prices were very low! We will come back
by
  • Verified Purchase
  • Recommended
I’m grateful when you offer a veterans discount but your inconsistency with who qualifies for the...
I’m grateful when you offer a veterans discount but your inconsistency with who qualifies for the discount makes me look like a looser when I ask for it. Either you offer a discount or you don’t. Consistency is key.
by
  • Verified Purchase
  • Recommended
1. Yes, with the friendly assistance of a store employee. 2. Yes, assistance was great! 3. Yes , ...
1. Yes, with the friendly assistance of a store employee. 2. Yes, assistance was great! 3. Yes , store was nice and clean. 4. Yes, greeted with smiles, that was nice to see, everyone seem to be in a good mood.
by
  • Verified Purchase
  • Recommended
I am very hapoy with this location every one are very nice with us
I am very hapoy with this location every one are very nice with us
by
  • Verified Purchase
  • Recommended
Our associate went above and beyond to get us the 12 month no interest on a washer and dryer desp...
Our associate went above and beyond to get us the 12 month no interest on a washer and dryer despite it being a busy Saturday afternoon.
by
  • Verified Purchase
  • Recommended
Thank you Stan and Laura for your excellent customer service. Keep up the good work!!
Thank you Stan and Laura for your excellent customer service. Keep up the good work!!
by
  • Verified Purchase
  • Recommended
Extremely Helpful and Friendly Associates, the store was clean free of debris and items are easy ...
Extremely Helpful and Friendly Associates, the store was clean free of debris and items are easy to find.
by
  • Verified Purchase
  • Recommended
All around, knowledgeable employees about location of products.
All around, knowledgeable employees about location of products.
by
  • Verified Purchase
  • Recommended
Excellent customer service with Stan would recommend to everyone
Excellent customer service with Stan would recommend to everyone
by
  • Verified Purchase
  • Recommended
Store was great workers even better made my experience great. I needed appliances I got what I ca...
Store was great workers even better made my experience great. I needed appliances I got what I came for in and out fast reliable service
by
  • Verified Purchase
  • Recommended
Store is clean and organized easy to find what I was looking for employee very helpful and very k...
Store is clean and organized easy to find what I was looking for employee very helpful and very kind
by
  • Verified Purchase
  • Recommended
Great store!!!
Great store!!!
by
  • Verified Purchase
  • Recommended
Many times you have to return things that you but by mistake and loose receipt .I ordered somethi...
Many times you have to return things that you but by mistake and loose receipt .I ordered something on line by mistake with a home project and threw away my receipt. Then cashier SANDRA made it pain free thru the whole process and went out of her way to help me. SANDRA was very professional and provided me with exemplary genuine customer service...
by
  • Verified Purchase
  • Recommended
Debra is great enough said
Debra is great enough said
by
  • Verified Purchase
  • Recommended
This store was clean and organized there was a fresh smell to the place
This store was clean and organized there was a fresh smell to the place
by
  • Verified Purchase
  • Recommended
Great Employees
Great Employees
by
  • Verified Purchase
  • Recommended
This is a nice store to shop , has 99% of what you need , and at a fair price .
This is a nice store to shop , has 99% of what you need , and at a fair price .
by
  • Verified Purchase
  • Recommended
The store was clean and I did find everything do I need.
The store was clean and I did find everything do I need.
by
  • Verified Purchase
  • Recommended
Appreciate the fact your employees are courteous. Do not appreciate the owner expressing such op...
Appreciate the fact your employees are courteous. Do not appreciate the owner expressing such open support for Trump. So many minorities shop at this store.
by
  • Verified Purchase
  • Recommended
The entire store had so much to choose from. I wanted to really look around, however; buying appl...
The entire store had so much to choose from. I wanted to really look around, however; buying appliances was my top priority. The lady associate was able to answer my questions. I ordered my dishwasher & clothes washer based on her own experiences and purchases of appliances.
by
  • Verified Purchase
  • Recommended
Very helpful and friendly staff
Very helpful and friendly staff
by
  • Verified Purchase
  • Recommended
Victor from plumbing is the best employee committed to bring total customer satisfaction to a gue...
Victor from plumbing is the best employee committed to bring total customer satisfaction to a guest's shopping experience!
by
  • Verified Purchase
  • Recommended
Best staff in town.
Best staff in town.
by
  • Verified Purchase
  • Recommended
Great customer service. Employees actually seem happy to be there and help. Great prices and i lo...
Great customer service. Employees actually seem happy to be there and help. Great prices and i love that they price match
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 835 reviews

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