Reviews for East El Paso #8523

I've been shopping at home Depot over 5 years and I've seen improvement over days !

Everyone walking around with an attitude of I Don’t Care

I can usually find exactly what I am looking for except in the fertilizer and weed killer isles.

I lost my favorite box cutter and Broke the spare all in the same day:@(. They were able to find the exact model and the extra sharp replacement blades.

Always find exactly what I need

They always have the quick cement I need

Employee Marcy was extremely nice and super helpful! Thanks again!!

The costumer service was great, gave me the confidence to purchase what i was looking for .

Great employee attention

The staff was able to provide me with accurate information on the restock of a holiday item unlike other stores that will ask you to just come in another day to look for it.

Very attentive personnel and close to home.

Debra and Luis in the lumber dept. are extremely helpful and provided me a positive customer service experience. I know its hard to do but this store needs to keep the lumber aisle in better order and no ridiculous displays in the way. the manager should be on this i hope or replace them. Customers are lazy and suck but some like myself really appreciate a well organized lumber yard. Parking is good compared to rojas and mesa which are complete cluster F's! Montwood is my preferred HD. Thank you all and keep up and stay organized.

Your employees are much more helpful. Jacob from paint dept helped me a lot today. Thank you Jacob!!

Excellent welding materials

Excellent customer service

Excellent and reliable Cashier's. Easy to find products and employees are willing to assist you almost on every aisle. Great experience to share with everyone...

Manager Rene didn't take control of situation. Didn't even know what promotion comes with insulation. He said he couldn't help me, but Alex at the register said he can take half price off.

I always enjoy shopping here for my garden needs, home projects and holiday decorations. Friendly associates great prices and selection great location and very affordable.

I AT TIMES DO NOT FEEL SAFE IN THIS STORE BECAUSE I WENT THRU SELF CHECK OUT AND THE YOUNGER STAFF FEMALE WITH GLASSES WAS DOING A POORLY JOB DISINFECTING, SHE WAS JUST BEARLY WIPING THE DEVICE YOU HAVE TO GET IN YOUR HANDS TO CHECK THE PRICES. I BROUGHT IT TO HER ATTENTION AND SHE DID NOT AT ALL CARE REGARDING MY CONCERN. I WAS THERE AT 2:06 pm. YOUR CLIENTS HAVE TO FULLY HOLD THIS HAND HELD DEVICE TO SCAN THE ITEMS AND YOU DO HAVE TO WRAP YOUR HAND TO GRAB IT. MANY PEOPLE COUGH AND WIPE THEIR NOSE MUCOUS IN THEIR HANDS AND GRAB DEVICE.

This particular East El Paso store is a pleasure to shop at. The employees are friendly and knowledgeable. In addition, the store is clean and well-stocked. Will definitely shop here again!

If your looking for customer service this store is NOT for you. There are no managers in site to see the lack of customer service from employees. Do they even have a manager in this store? The store is always messy and you have to walk around a obstacle course to get around because there are pallets all over the place so the customers have to yield for other customers so you can get to where you want to shop. The employees huddle around in groups chatting and avoiding customers and god forbid you ask them for help!...they just point to the section they think the item your looking for instead of taking you. This whole store including the manager (if they have one) need a back to basics training ASAP. This store needs a surprise visit from corporate office to see what customers have to go thru to shop here.

In this store I can always find what need and great staff members sometimes that will go out of their way to provide professional genuine caring customer service that is exemplary when I have needed with special assistance. " Seth " in tool rental I feel a great asset to this company because he does provide exceptional exemplary customer service.

Very good in customer service.

This store employees are very courteous and helpful. For the most part they keep the garden department well stocked. I enjoy going to the store.

Home Depots are a lifeline for getting the things you need to either fix something or create something. In that respect, the Store serves the community well .My issue with this particular Store on Rojas Is the absolute nightmare getting in and out of the parking area. Perhaps next time someone decides to build A Home depot somewhere , it will not be located on an extremely busy Street that is surrounded by 18 Wheeler hubs, and on top of that, it is the only Street that leads into the Store , a total chaotic experience at best.

Today, I received the worst service I have ever received from any place in the entire city of El Paso. The irony of it is the cashier did, and said, absolutely nothing - except, "next." The cashier's name is Destiny. I walked up to the register and handed her my box of exterior screws. She scanned it, sat it on the counter, and waited. I inserted my debit card, completed the transaction, then I picked up my box, reached around the glass, grabbed a bag (which wouldn't come off easily, so I ended up trying to pull apart several bags that were stuck together while she watched in silence), and finally, after bagging my own purchase, I walked out of the store. From the start of this transaction, after she called me to the register by saying, "Next," I did not receive a greeting, a "Did you find everything you needed," a "Would you like a bag," a "Your total is $10.25," or a "Thank you for coming, have a nice day!" In fact, she looked everywhere but at me while this silent purchase was happening. I've been doing renovations for the last year and a half in this city. Most of my purchases have been from Home Depot, and this is the first time I've experienced such poor customer service. I left there pretty upset. I almost went back to confront her about it, but decided to send this feedback instead. In the past I have given positive feedback on employees at this same store for exceptional customer service... but what happened today warranted this negative feedback. If I saw one of my employees treating a customer this way, I would be very tempted to fire them.

This is our favorite Home Depot based on customer service, items in stock and cleanliness.

MANAGEMENT WAS RUDE AND UTTERLY INCOMPETENT

With spring coming up it was unusual to find zero assistant in the Garden Area and surrounding areas. The items I got where filthy and dirty and had to be washed when I got home. The only interaction I had with an employee was with a cashier who obviously didn’t want to be there. These circumstances and my negative experience reflect on managment NOT the cashier.

A generous three-star rating for this Home Depot as it is conveniently located, typically clean and neat and not very full. With that said, considering that this Home Depot is rarely busy (and during the days of the pandemic, I have frequented this Home Depot at a varying times of day), it is extremely difficult to find an associate to help you, or an associate who is willing and happy to help you, or an associate who is knowledgeable in what you are inquiring.