#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(915)856-2002
Tool & Truck Rental(915)856-2008
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12221 Montwood Dr
El Paso, TX 79938
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.6 out of 835 reviews
89%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (835)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 835 reviews
Customer Service
Customer service was great. They treated you on a personal level instead of business level. Able to guide you to the right place and their recommendations on products.
by
    • Recommended
    Great TRIO
    See BRAD, AMY and or HELEN!!! They are very good FOLKS
    by
      • Recommended
      GREAT PRODUCTS AND PRICES.
      LOVE SHOPPING AT HOME DEPOT NOW THAT IM DOING MY HOME RENOVATION.
      by
        • Recommended
        Thanks Adrain R.
        Went it to your store for a return. The return was performed fast and efficient. Adrian R. was the customer service rep. who help me. Can not say enough on how friendly and courteous Adrian R. was today. Thanks again for a great experience at your store.
        by
          • Recommended
          good location and inventory
          I bought everything for my plants and garden decoration, they have a big inventory.
          by
            • Recommended
            Awesome Store
            Always have what im looking for or need. Clean and well stocked.
            by
              • Recommended
              The Best Store in El Paso
              I've been shopping from this location for a while. This store is always stocked with merchandise. The staff is friendly. Will continue to shop here frequently
              by
                • Recommended
                GREAT EXPERIENCE
                Because of staff members like JULIE that is so willing to help you look for what you needed then suggests the proper thing that will work better. She provided me with genuine exemplary professional assistance and taught me some things I did not know with the screws and bolts. SHE IS A GREAT ASSET TO YOUR COMPANY AND CUSTOMERS.
                by
                  • Recommended
                  Horrible Customer Service
                  The cashier KATELYNN does not need to be working at a customer service desk. She has poor customer service skills and a bad attitude. She constantly gives the other workers an attitude and is very disrespectful. She needs to find another job ASAP!!!!
                  by
                    great products and tools.
                    love going to homedepot always find what im looking for
                    by
                      • Recommended
                      Great service
                      Great service and great competitive prices!
                      by
                        • Recommended
                        TWO cahiers in a packed store
                        not enough cashiers, I don't work here why should I check myself out.
                        by
                          Cashier
                          Laura had a great attitude
                          by
                            • Recommended
                            Store very clean and organized
                            Just bought this beautiful Frigidaire Gallery Refrigerator
                            by
                              • Recommended
                              Best The Home Depot experience ever!
                              I bought a grill that was already assembled and was too big to fit in my car. The store manager and two other associates bent over backwards to help me get it tied into my car. They even wiped the rain water off of it and used brand new microfiber towels to keep it from scratching my car that I got to keep. Everyone from the cashier to the customer service representatives were incredibly nice. 5 stars isn’t enough
                              by
                                • Recommended
                                Poor Service and False advertising
                                Pon “ If I could, I would rate Home Depot a 0.Poor assistance, ordered my package and had paid for it. Then I got a call from Home Depot saying they had sold my product, and then, it was resulted that after they had sold my product instead of sending it to me, the product sold out all online, this is false advertising. I wanted my package and had my money returned instead. Very disappointed in Home Depot. Very poor service”
                                by
                                  Excellent
                                  I bought yesterday and it was a very good attitude of the cashier
                                  by
                                    Terrible service
                                    Why even show on hands counts, you end up driving to the store to be told they never trust them. Try calling, they will never answer.
                                    by
                                      Really clean / had a lot of product
                                      Dalton helped me as soon as my wife and I arrived. It was nice feeling greeted as covid revoked from us. I asked where the Odoban was and he told me where to go. I was out within minutes and he told me goodbye. My wife couldn't decide on what scent she wanted. There was a variety of Odoban to choose from. Thanks! I'll end up returning to pick up a new scent soon.
                                      by
                                        • Recommended
                                        Great Service by Mr. Juan Gonzalez for providing excellent advice on my new washing machine and in the future a new refrigerator.
                                        I appreciate the advice and expertise provided upon purchasing my new washing machine.
                                        by
                                          • Recommended
                                          Worse store
                                          Dead plants No manger in sight
                                          by
                                            Oscar Melendez and Katlyn
                                            We wanna thank Oscar and Katlyn for the excellent customer service my husband and I received from you Two!!!! Y’all are on point with Great service, clean store in and out customer service!!
                                            by
                                              • Recommended
                                              Great experience!!!
                                              Chuy went over and beyond to help us pick an awesome patio set! He was very generous and polite… employees like him need to be recognized. Awesome experience on our Home Depot haul….
                                              by
                                                • Recommended
                                                My Favorite place
                                                I love HomeDepot, love coming to this store, friendly people, helpful and always find what I need
                                                by
                                                  • Recommended
                                                  Home Depot Makes Feel Like Your At Home
                                                  I have brought items at this Home Depot throughout the years and the employees are always there to assistant you or get the right person to assist you!
                                                  by
                                                    • Recommended
                                                    Looking for flooring
                                                    Not a happy camper. Thoughtless employees
                                                    by
                                                      Great service
                                                      Marcela was very nice as well as all other associates, especially Ethan!
                                                      by
                                                        • Recommended
                                                        Shawn in plumbing was awesome!
                                                        If you need help related to plumbing, shawn in plumbing was fantastic! So knowledgeable, insight, helpful and professional. Wholeheartedly recommend!
                                                        by
                                                          • Recommended
                                                          Great customer service
                                                          I just bought a new home and needed window cleaning supplies and I am in the market for some lawn furniture. Great support and customer service from Marcy.
                                                          by
                                                            • Recommended
                                                            Bad customer service
                                                            Associate asking customer to down load the app at Home Depot so you can find were everything is.I’m a senior and have trouble understanding this.why are they there(I thinking customer service?)
                                                            by
                                                              Showing 1-30 of 835 reviews

                                                              Nearby Stores

                                                              11360 Rojas Dr

                                                              El Paso, TX 79936

                                                              3.68 mi

                                                              Tool & Truck Rental

                                                              (915)599-7431

                                                              Pro Service Desk

                                                              (915)599-7425

                                                              Mon-Sat: 6:00am - 11:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              12611 State Street

                                                              El Paso, TX 79928

                                                              5.16 mi

                                                              Tool & Truck Rental

                                                              (915)600-1100

                                                              Pro Service Desk

                                                              (915)600-1114

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              7545 N Mesa St

                                                              El Paso, TX 79912

                                                              18.38 mi

                                                              Pro Service Desk

                                                              (915)585-5400

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm