Reviews for East Charleston #1118

Had an issue with a big cabinet ordered from homedepot.com but picked up at this location. Even though Manager Josh advocated for me with them, they were not helpful. So Josh made it right and I left a satisfied customer. Josh is great asset to Home Depot and this store. Thanks.

The staff at the East Charleston Home Depot are friendly, professional, and you can tell that they appreciate your business.

You had lots of employees but it seemed like not all of them could help with what I needed help with. They were all friendly enough, but less helpful than I would have hoped for. The parking lot is a nightmare to get into and out of, but that is just the traffic around that particular location. I did self-service checkout because there were no people available to man cash registers -- if that is Home Depot policy going forward, I am underwhelmed by that strategy and winning the $5,000 lottery for responding to the shoppers survey would be a pyrrhic victory, wouldn't it?

Great store with very helpful and engaging employees. Everyone should shop at the Home Depot.

I needed help with a particular issue and the manager on duty, Nick, was excellent! He helped me with my issue and followed up to make sure my I had everything I needed.

Ghada was so sweet at checkout and sympathetic to us having a fussy toddler and made the experience all that much better for us by getting us expedited and leaving with a smile

Love this store! Always clean, stocked well and the employees are friendly, polite and willing to help. It is my GO TO store!

Thanks Kalyn for find us a refrigerator that filled all our needs!

I recently purchased an appliance online from out of town for my aging mother. The appliance was delivered to her home but was not operating properly despite a service attempt to correct the problem. I flew into Charleston to resolve the matter. I went to the store, explained and provided video proof of the issue and management resolved it on the same day. That level of customer service shaved many pounds of stress off of me. I strongly recommend this store for your home improvement needs.

Great customer services. The stock of items on shelves is tracked better than most stores. Prices are great but the people who work here keep me coming back.

Shopped there on a Friday and it went well. Went in through the garden center and was greeted by Cashier. Later I would meet Michael on the way out. He was very helpful and friendly. He made sure he kept his lane moving. Great job Michael!!!

Actually, it was the Magwood Road store. It is my ‘go/to’ store for plants, building and repair products, and lighting. Products are arranged logically, the environment is clean and everyone is willing to help me find stuff.

They did not have the particular plants I wanted, but found some different plants that could be used in my yard.

I've been thru here multiple times and everyone is very helpful and kind. Recently did a return of some extra product to a cashier, Vicky. She was so bright and cheery. It was hot in the store and I could tell she was uncomfortable/tired but she was still so sweet and friendly, even on a simple transaction. I bet she's excellent people to work with.

Cashier cheryl was very helpfup and kind . steve

This Home Depot is far superior to others...The staff is friendly, store clean, and stock exceptional!!!!

Store was neat and clean. Stuff is always in stock. If you have a return or customer service thing make sure to ask for Selicia she is awesome.

Good place to buy a grill. Was in and out in minutes. Cashier Reba was very nice!

We are renovating our home and unexpected things come up. We know to just head to this Home Depot to get what we need. If we go somewhere else first we just waist our time as other stores normally don't have what we are looking for in stock. Home Depot in West Ashley has friendly staff and what we need. The Paint department has an exceptional lady working that is very helpful and knowledgable. Wish I could remember her name.

I came in with a list of products that I needed and was able to find everything. I needed assistance in the paint department. I had to go up front to have the person paged. Once he arrived, he was helpful in assisting me in selecting chalk paint and primer for a project I’m working on. Also, when I was walking thru another department, a nice man up on a ladder asked me if I needed any assistance. The store is clean and easy to walk thru. I will definitely be back again.

Always friendly helpful staff members. Best prices on treated lumber ground contact lumber. Other big box store nearby does not alsways stock ground contact lumber, just base level treated.

Everyone is fantastic

Staff at this store are special. They work very hard everyday to ensure shelves are stocked, and customers receive the best service! Thank you for caring about veterans and providing a 10% discount on all my purchases 365 days per year!

The employees at this store are always nice and helpful. I appreciate the work that they do at Home Depot.

A relaxed shopping environment with helpful store attendance and knowledgeable employees

Clean store good product including lumber. Lumber check out area needs to have both or all cash registers open at all times

Staff very friendly and knowledgeable. Helped answer all my gardening and landscaping questions and directed me to the right supplies.

Overall employees are friendly and eager to help if needed

Great selection of appliances and prices were great. Zac, our salesman, was outstanding in helping us and very knowledgeable, professional and friendly.

THIS GENTLEMAN NAMED GENE WAS GREAT... HE SERVED ME LIKE I WAS THE ONLY PERSON THERE, AND I WAS NOT... AND I NOTICED HE TREATED ALL THE FOLKS THAT WERE THERE THE SAME WAY. HE WAS VERY KNOWLEDGEABLE AND ANSWERED ALL OF MY QUESTIONS, AND TOOK ACTION WHEN I NEEDED HELP.... THANK YOU HOMEDEPOT AND FOR HAVING PEOPLE LIKE GENE INTERACTING WITH CUSTOMERS. HE IS GREAT.. THANK YOU GENE