Reviews for East Charleston #1118

I consistently receive excellent service from genuinely happy work staff at this store. They get so tickled seeing me with my pups coming in. They love on my pups and my pups love the attention they get. I am greeted with smiling faces and get ask of anything they can help me with right away. Keep up the upbeat attitude and excellent service, West Ashley store.

Everyone is very helpful and nice there customer service is fantastic. I buy all of my building supplies even all my home supplies from home depot there prices are fair and the quality of their products are worth it I recommend this store to anyone doing a big or little project definitely worth the money. Thanks home depot!!

Found all that I needed.

I walked in and was greeted by a lady in the power tools section. I was just looking around but told her I needed a new drill. She helped me find one, made sure there was a battery and that it was specifically what I asked for. She walked the drill down to lumber for me because that's where I was parked. I ended up needing a few more things and checking out by paint (which is on the other side of power tools) and this sweet lady walked all the way back to lumber to get the drill and bring it to the checkout for me. I did say I would go do a separate transaction for it but she said she would go get it for me, talk about customer service, walking from the middle of the store to the end multiple times for someone. Now, the icing on the cake....The Assistant manager walked by and asked me how I was doing. I said, "Well, since you asked, I'm looking for some silicone." We chatted about what I would use it for and we both realized it wouldn't work. I mentioned there was a foam window/door seal that was too pricey but I know it would work. He said if I think it will work to go get it and he would discount it for me. I said you're joking right? He said no. While I was walking back to get it I was asking myself is this a scam? He had told me to go get it and check out with Kathleen. She was so kind and very helpful in telling me about upcoming sales for a brand I like. Every employee I came in contact with that day was amazing!!! Best Home Depot I have ever shopped at. Oh and the foam is perfect! Not one bit of sun/air seeping through. On another day the man in lumber helped me pick out a piece of wood I needed to build a pet door and stood with me for 20min while I contemplated how long to cut the wood. He was very patient and kind.

Tim in appliances did a wonderful job of assisting us in purchasing three appliances even though this is not his normal department. You should keep him there.

Employees down in pro and lumber need more training before getting thrown onto the sales floor. They have no knowledge in products and could be ringing up wrong items. I witnessed two employees trying to find a product sku, calling foam board, drywall. Glad I stepped in when I did, not only was the line getting long but I’m sure the employees were getting frustrated as well. As an ex employee I was able to use the app and find what the customer had and was able to provide a sku so this checkout process would go faster. Everyone was grateful. The two associates (William, and a woman from pro I missed her name but she was tiny and had blonde hair) were super friendly and sweet and I enjoyed the conversation I had with them both. They even learned a couple things to help them out next time. I also watched Adante keeping the lot cleaned from trash flying all over, and gathering the carts while the wind was quite bad today.

I do not use self checkout and there were two cashiers open, not counting lumber department.

Rene was a huge help in our oven purchase! She was so kind, very helpful, and got us in and out quickly with exactly what we were looking for! Thanks Rene!

I never have a problem at HD. The store is well stocked , the personnel is always helpful and friendly. They go out of their way to assist you looking for a particular item. I love the self check-out option. The machines are easy to operate. The staff are friendly and knowledgeable about their store. Never heard anyone say “Oh I don’t know where that is”, they always know!!!! Thank you HD for making life easy!

I always find everything I need at the store and get a lot of help from employees

March, 2024: I have been in this store twice in a week and each time encountered poor customer service. The employees are unhelpful, rude, and have no idea where anything is. This store does not seem to offer any employee education on customer service skills.

Standing there looking puzzled. Associate stopped by and asked if all was well. Did not have to ask. Associate pointed me in the right direction. Found what I needed.

Best HD i've ever been to. Most friendly people ever.

No matter when or time of the day, going into your store is certainly a pleasure, never have I’ve encountered any problem

Everytime I need something for a project, I head to Home Depot. They always have what I need in stock!

Friendly & Helpful Staff-! Clean Store, Well-organized & Great Selection. Found my Items Quickly & Checked-out Quickly, as well--

I went in the store a little late at night but the lady at customer service still have a smile on her face and helped me through the whole process of buying a shed. I'm really grateful.

not yet delivered due 11/24/2023

Hispanic gentleman in paint department will go places. He will be managing that place shortly! Fantastic character and customer service!

Brenda made our experience exceptional. She was kind, friendly, empathetic, and extremely helpful. She’s a great problem solver and very timely. I would go back again just to see her. Thanks, Brenda.

Great Quality and reliable product

Richie in the lumber dept. is so helpful and patient! Thank you!

Really grateful for the kindness and helpfulness of my Home Depot- from management on down to checking out. No local home store compares. I’m loyal forever- the staff is what makes them stand out.

I had an item that was scanned twice in error and the cashier was most courteous in checking the items and removing the double scan without any issue. She was very friendly and took her time with me even when a line was forming.

Beautiful store!! Excellent Associate!!

Employees available and knowledge to help. Self service register was opened with cashier to help me check out, so that I did not have to lift any of the items. Store fully stocked. So nice to get the items needed with excellent service, instead of the usual it is on order or we are short on help...Must be a great employer to have maintained employees!

The manager at this store doesn't care about customers stay well away

I was looking for some finishing touches for my new apartment, Nick assisted me in finding everything I needed. Thank you Nick!

I have such good results when ever I shop at Magwood Drive Home Depot. I always find what I need and am able to find assistance if needed. I don't find that elsewhere. The staff is always so pleasant

With the help of a kitchen designer, I had my entire kitchen redone over two years ago. I continue to shop at this store because it's close to my home and I always find what I want/need. Customer service is excellent.