#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(859)578-4512
Tool & Truck Rental(859)578-4518
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
500 Clock Tower Way
Crescent Springs, KY 41017
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Customer Store Reviews

  • 4.7 out of 381 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (381)
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Showing 1-30 of 381 reviews
Great Service
The sales person was knowledgeable, friendly, remembered us from our last visit and went out of his way to find the Product, which we would have taken 1 month for us to receive, now we will receive it in about a week because of his quick action.
by
    • Recommended
    Was very happy with Troy in helping me with my water heater. Very knowledgeable.
    Was very happy with Troy in helping me with my water heater. Very knowledgeable.
    by
    • Verified Purchase
    • Recommended
    If you need expert assistance, ask for Steven in hardware. He’s the real deal and will be able to...
    If you need expert assistance, ask for Steven in hardware. He’s the real deal and will be able to answer your questions and help you complete your project.
    by
    • Verified Purchase
    • Recommended
    always found product and staff helpful will continue to shop there.
    always found product and staff helpful will continue to shop there.
    by
    • Verified Purchase
    • Recommended
    I was assisted by Scott S. and Taylor W., they both were FANTASTIC at helping me find what I ne...
    I was assisted by Scott S. and Taylor W., they both were FANTASTIC at helping me find what I needed and getting all my questions answered. They were the BEST!
    by
    • Verified Purchase
    • Recommended
    Home Depot in Crescent Springs has a very bad manager named Todd who is rude and called me a liar...
    Home Depot in Crescent Springs has a very bad manager named Todd who is rude and called me a liar several times. I will not shop here again because of that!
    by
    • Verified Purchase
    MARK F IN GARDEN KNOWS HIS STUFF ABOUT DECK FURNITURE. He is really helpful. Made my experience ...
    MARK F IN GARDEN KNOWS HIS STUFF ABOUT DECK FURNITURE. He is really helpful. Made my experience fulling up my new 14 x 24 foot deck easy. I will not forget my experience with him and the lessons he shared with me about thinking about what to buy. Thanks Home Depot - Cresent Spring KY
    by
    • Verified Purchase
    • Recommended
    Home depot is champion!!!!
    Home depot is champion!!!!
    by
    • Verified Purchase
    • Recommended
    10+ Great place for Seniours to feel comfortable..!
    10+ Great place for Seniours to feel comfortable..!
    by
    • Verified Purchase
    • Recommended
    In my work I've relied on dozens of Home Depots across 5 states. Every so often you find that ra...
    In my work I've relied on dozens of Home Depots across 5 states. Every so often you find that rare employee that is extremely knowledgable and really strives to provide value and considerate, meaningful customer service. Ron Brewer is that guy. If I was a developer, I'd go to him for all my appliance orders. As a homeowner doing a full remodel, I feel lucky to have him in my corner. I really can't say enough about the work he put in for me over 3 or 4 days. As a former Disney employee, I hold customer service in very high regard and am very critical in judging its implementation so when I'm impressed that is really saying something.
    by
    • Verified Purchase
    • Recommended
    Every associate I ran into today went above and beyond to help me! I came in Looking for a fix fo...
    Every associate I ran into today went above and beyond to help me! I came in Looking for a fix for a lamp my puppy had decided to chew up. I went into the store thinking I was going to end up spending money on a brand new lamp but instead, two sweet employees helped me find the pieces I needed to fix it and even helped me right there in the checkout line put it all together! The Employees I met during this trip went above and beyond for me and I will absolutely be back to the store in the future because of it! Sonny and Stephen are the best and SO incredibly helpful!
    by
    • Verified Purchase
    • Recommended
    Just purchased the Ryobi cordless Garden Hedger. What a game changer after all these years of the...
    Just purchased the Ryobi cordless Garden Hedger. What a game changer after all these years of the corded kind. The person that helped me in lawn and garden inside was great . Tool has lots of power with the 40 amp battery.
    by
    • Verified Purchase
    • Recommended
    HomeDepot in Crescent Spring is a nice store located in a great place who has ample parking space...
    HomeDepot in Crescent Spring is a nice store located in a great place who has ample parking space, well organize merchandize and friendly employees.
    by
    • Verified Purchase
    • Recommended
    The employees were very helpful. They had reasonable prices
    The employees were very helpful. They had reasonable prices
    by
    • Verified Purchase
    • Recommended
    Great store and tidy, clean and product availability good. Customer Service very knowledgeable an...
    Great store and tidy, clean and product availability good. Customer Service very knowledgeable and friendly
    by
    • Verified Purchase
    • Recommended
    It's the people that make this store so great. As a contractor I feel like the employees are my ...
    It's the people that make this store so great. As a contractor I feel like the employees are my partners. It's people like Rob and Brook that make this possible.
    by
    • Verified Purchase
    • Recommended
    The employees are super helpful and i love the location. I rated them a 2 for other reasons. Usu...
    The employees are super helpful and i love the location. I rated them a 2 for other reasons. Usually they are helpful, the location is great and the products in stock. Today however super disappointed in the respect for the Covid Protocols. Usually there are some people walking around without masks when it is required and other businesses seem to adhere to that. Tonight however there were many people and families without maks just walking around the store, way more than normal. While i am not the mask police, there is the right thing to do for the protection of the customers and employees. I am amazed and the constant disregard for that at this store. i don't think anyone is thrilled with wearing a mask , but hopefully soon this will be over. In the meantime Home Depot , get it together and stop ignoring the right thing to do .
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    if you need anything for your project and you go someplace else...you're just wasting your time a...
    if you need anything for your project and you go someplace else...you're just wasting your time and likely some of your money.
    by
    • Verified Purchase
    • Recommended
    store policy is no good you should quit selling appliances because you won't hook them up i wonde...
    store policy is no good you should quit selling appliances because you won't hook them up i wonder how you can sell furnaces air conditioners heat pumps and hot water heaters when you won't hook up a dish washer or a refrigerator with an ice maker???????????
    by
    • Verified Purchase
    I enjoy shopping at this Home Depot, the staff is well trained, friendly and ready to assist if n...
    I enjoy shopping at this Home Depot, the staff is well trained, friendly and ready to assist if needed. The cashiers are always courteous and friendly.
    by
    • Verified Purchase
    • Recommended
    I purchased a hot water heater from the Crescent Springs, KY location. The salesperson quoted me...
    I purchased a hot water heater from the Crescent Springs, KY location. The salesperson quoted me $1600 for the tank and installation. When the installer arrived and after his review of the situation added another $400 to the job. Needless to say, I was not pleased.
    by
    • Verified Purchase
    Troy from gardening, was so helpful. Actually, we came into the store to buy a new water heater. ...
    Troy from gardening, was so helpful. Actually, we came into the store to buy a new water heater. He went over and beyond to help us. He deserves a raise!
    by
    • Verified Purchase
    The store was very clean and what i needed was easy to find. I had some questions about a tool bo...
    The store was very clean and what i needed was easy to find. I had some questions about a tool box that i wanted and the person in that department was very helpful. Checking out was a breeze. I needed helped loading my purchase on a trailer and 2 employees came out and helped.
    by
    • Verified Purchase
    • Recommended
    The associates at this location are very friendly and always make my shopping experience great!
    The associates at this location are very friendly and always make my shopping experience great!
    by
    • Verified Purchase
    • Recommended
    Out of All the Home Depot Stores I shop in this area, This Crescent Springs Store is by far the b...
    Out of All the Home Depot Stores I shop in this area, This Crescent Springs Store is by far the best. Can't say enough about the helpful and knowledgeable employees. AS a matter of fact, when I retire after 50 years in the construction trades, I'm considering applying at this store for employment. All the other stores need to be modeled after this one. Great Job to everyone associated with this store Respectfully; Hershel E. Shipley Project Manager Zand Properties LLC
    by
    • Verified Purchase
    • Recommended
    needed help loading my stuff and an employee walking in to start his shift helped me. didn't cat...
    needed help loading my stuff and an employee walking in to start his shift helped me. didn't catch his name, older fellow but looked younger.
    by
    • Verified Purchase
    • Recommended
    For a big box store this place has a neighborhood feel. One of the employees helped me load my ca...
    For a big box store this place has a neighborhood feel. One of the employees helped me load my car and this guy was a hoot. He didn't have an apron on, said he worked in deliveries.
    by
    • Verified Purchase
    • Recommended
    Steve, the flooring specialist is incredible!!!! Will make this my home store from now on!!!
    Steve, the flooring specialist is incredible!!!! Will make this my home store from now on!!!
    by
    • Verified Purchase
    • Recommended
    HAD TO TAKE 14 BAGS OF MULCH TO THE FRONT OF THE STORE TO PAY.
    HAD TO TAKE 14 BAGS OF MULCH TO THE FRONT OF THE STORE TO PAY.
    by
    • Verified Purchase
    1 found this review helpful
    Paint personnel and overall staff is really helpful and patient!
    Paint personnel and overall staff is really helpful and patient!
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 381 reviews

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