Reviews for Council Bluffs #2109

We went in looking for a refrigerator to replace ours. Rachael showed us several options an went over the warranty options thoroughly. She took her time with us and wasn't impatient. She made our new purchase easy and informed. We love our new refrigerator!

The store was close to closing and Dan went out of his way to help me find “E-Z Fuse tape”. This tape has literally saved me hundreds of dollars on repairs. Don’t ever get rid of this product and don’t ever get rid of Dan. He went above and beyond. Thanks Dan! And thanks Ashley for suggesting I fill out this survey for Dan to get a gold star.

Giselle Anguiano-Bachez in your Council Bluffs, Iowa store made the whole process quick, easy and fun! She was great!

Enjoyed the fact that associates were easy to locate and eager to help. Needed carpeting, got exactly what I wanted at a great price.

Came to Home Depot to purchase a riding mower. After purchase the cashier asked the manager if he could help to unlock the mower for us. He said, “yeah, when I have time!” And walked the other direction towards the back of the store. When he came outside he said, “sorry folks very busy.” Other associates came out to help and when I requested a specific mower they all scoffed but obliged. My husband asked them to raise the mower deck before loading, they pushed up the trailer with the deck all the way lowered anyway. Rude service, beginning with the manager interaction. Leadership is important and it’s apparent that isn’t taking place here.

I was sent by work to resolve an issue. I couldn't find what I needed , so a lovely lady in Customer Services personally walked me to the items I requested, then upon checkout, I was having issues with my company expense card and was getting frustrated and about to use my personal card and hope to be reimbursed, a delightful young lady sensed my dismay and asked if she could try running it again, and she found the issue and saved me from the hassle and inconvenience of the reimbursement process. I will absolutely recommend this Home Depot #2109 to anyone. This is the cleanest, most well stocked HD I have ever been to. Impressive all the way around.

Appliance Specialist, Michelle Foote was extremely helpful with my purchase today.

Electric Ryobi lawn mower Works great

Really friendly, helpful employees

Staff was helpful and willing to answer all my questions

Kaleb in the flooring department was very helpful.

Just an awesome lady, she really helped me out with my purchase. My card was declined because of a gas station hold. She kicked in five bucks for me so my card would clear. Really, nobody does that. Thanks Mari!!

Always friendly employees ready to drop whatever they are doing and help you out. I love this place!

Seth was very helpful, even Googled some questions we asked when he wasn't sure of the answer.

I had a wonderful shopping experience at the store.

I was there to buy some bird seed and they had it on sale

Chase and Mari were extremely helpful and quick in helping me check out when I had finished shopping.

This store frequently shows items in stock online yet when you go and try to purchase said item in store it’s not on the shelves. No home for items fairly consistently.

I am happy with your selection of products in the store. I usually always find what I need.

The best Home Depot I've been to

As a farmer I am always getting into some odd or strange project. Something different everyday! This store never fails me to always have what I need and great pro staff to help.

The employees at this store are very friendly and helpful they go above and beyond to help there customers!

I have never had a bad experience at this store. Any time I have a question I easily find an employee and they always go above and beyond to help me. I have especially enjoyed the garden center this year. I always get a thank you when I check out and my husband gets thanked for his service every time he uses his military discount. We always feel valued there.

This location is one of the worst that I've visited. They advertise a specific brand of product is in stock, with a large quantity, and then you arrive to find that it is a similar product and the price is different. Just got another location and get what you expect for the money that you've budgeted for your project.

Amie is great at self check out always makes my experience better as I'm always in a hurry to get to a job site or back to one. Great job on having such a great friendly employee!

Conner and Mel went out of their way to find and assist us with what we needed. Friendly, fun, helpful people!

Very helpful customer serice

My item not her area. She was HVAC sales and installation display but she concentrated on helping me. 300p-400p but cant recall name.

We went to the Home Depot in Council Bluffs to make a purchase for a home improvement project. we received an email with a coupon for $15 off a purchase of $100 or more if we used our Home Depot card. Our purchase was over $300 and the coupon was presented at the time of purchase. When we were given the total, I questioned whether the coupon came off or not. Kevin, the cashier told me it had. When I looked at my receipt, it had not come off the purchase. I immediately went to the Customer Service Desk and the man stated that he didn't know what he was supposed to do about it. He told me that the cashier would need to correct it. I went back to the cashier who had another Home Depot employee standing beside him. Neither one of them could figure out how to correct the issue. They called the Customer Service desk and spoke to the man who sent me back to them and the three of the Home Depot employees came to a general consensus that they could not correct the issue or honor the coupon that was sent to us. Sending a coupon that cannot be used is FALSE ADVERTISING.

Easy to shop both online and in store. Well stocked with a friendly staff.