Reviews for Catonsville #2503

Excellent customer services, spacious,better price,great environment to shop.

Ordered 3 items on line for pick-up. 48 hours later the order was still not ready to pick-up! Cancelled the order, came to the store and in 30 minutes collected the items, paid and was out the door! NOT the type of service you'd expect when ordering on line!

Customer Service was horrible. Order an Item online (said they had 5 in stock), went to pick up the item, drove from Harford County, as this was the closest store with what we needed, was told they couldn't find any of the 5, (no big deal, we understood everything has been crazy) was told we would get a call that day as to whether they had the item or not (which was fine I could order one from Amazon and get it delivered quickly). We did not hear from them that day, tried to call the next afternoon, no one answered the phone at the store, then called the 1-800 # and was on hold for 1 hr 23 mins. They called the store and could not get a hold of them, we were told that we would hear from them by the end of Friday. Fast forward another day and we get a refund to our email. Never got a call, called the store to see what was going on, and the Assistant Manager blamed it on COVID. The lack of stock may be because of COVID, the lack of customer service was because of poor management, lack of follow through and not following procedure. Bottom line, if you order online from this store, CALL ahead their inventory is a hot mess and their customer service is just as bad.

Super messy.... super hard to find anything you need. I love homedepot! But I won’t go back to this location

Excellent

The store is always clean and staff are friendly and helpful

I personally want to thank Kobe and Trenia for helping with my item and also the froendly service I received from previous times shopping at Home Depot but this last time meant a lot to me because those two employees went out there way gor me and I'll treat them to some Krispy Kreme doughnuts mext time I'm in that area. Thanks again staff and Home Depot.

I visited recently and had an exceptionally good experience with store staff. They were easy to approach, stayed engaged with me to find what I needed, and went above and beyond to make sure I was happy in every way.

The salesclerks are immature. I saw and heard them( AAF) laughing and making negative comments about customers wearing protective masks. The girl waiting on me never greeted me. She then forgot to hand me my bag. Iwaled out and had to come back and get it. I am a regular customer and I am an AAF. In the past they had more professional behaving employees. I think management is afraid to discipline or reprimand them. It embarrasses me to see their behavior. We have enough going against us already. We don't need to be foolish and ignorant in our public jobs.

The store is always orderly. There is no shortage of qualified knowledgeable employees to assist with a question. Merchandise is easy to find and the aisles are labeled for convenience. I am a female and I love just browsing through the many departments to see if I need something. The environment is unbelievably relaxing. I love Home Depot

I recomend you too go too this store and Thanks TRENIA

Trenia you are aWesome

This store location is not different from the other Home Depot stores I frequent are Liberty Road, Reisterstown Road Plaza, Owings Mills (Maryland) ...they all share the following: 1. Lack of helpful associates on the floor 2. Store personnel does not ask if any assistance is needed 3. Limited inventory

Keep up the Fantastic work Trenia

But merchandise was confusing when it came to finding prices. Home Depot in Ellicott City has always had more selections and personnel to assist.

Great service

Customer service team members, key making team members, and cashiers are very friendly, kind, courteous, and, most importantly, helpful!

Drive to another Home Depot. I was cursed at, yelled at, and ignored by several employees around 1:00 PM on Friday, February 21 2020. One employee at the paint desk (Susanna?) didn’t appear to know how to read or do anything and could not help me. Only one employee, Darren, was polite and working very hard. Everyone else was either rude, completely unhelpful, or on their phone. Even the security guard was sitting in an empty aisle on her phone. There was also no manager available to express these concerns. What an absolute MESS.

TERM IS is a Beautiful Woman great edition too the store .........

Thanks TRENIA for being so Wonderful all the time whenever I come in which is everyday just too see you .

Great store

Trenia is a super star too me

TRENIA has great customer service

Oh my goodness THE EMPLOYEES are the best!!! Nice and Upbeat informative and extremely helpful and know the store like the back of their hand. CAMERON is oh my goodness sooooooo adorable we meed more young polite men like him in this crazy world of today. I wish I could remember the gentleman's name that was in the Plumbing Dept be he as well was EXTREMELY UPBEAT, NICE AND FUNNY. When Cameron assisted me and took me to him he was helping another woman and I was waiting for him to finish and he said "go ahead I can listen to you and help her (two women) at the same time." LOL!!! It was too funny we all laughed. And CAMERON stood there and waited while he the other gentleman helped me and then he walked me back to the front all the way to check out. OH and CAMERON also informed me in which I NEVER knew that the HOME DEPOT offers DIY Classes and on a certain day of the week a Class for "Women!!!" Wow I can't say enough about the wonderful experience I had and thanks to CAMERON I will attend one of the DIY Classes. GREAT JOB HOME DEPOT!!!

The store employees were SOOOO helpful! Was very impressed by the level of customer service.

Great from everyone one

Hey people this store is great because the good people at this place always will help you locate any items you're looking for. Elizabeth is very personable and has a great attitude who is always ready to answer your questions.

Great store

My experice with Trenia was great

Thank you Trenia for helping me a make my day much better