Reviews for Catonsville #2503

The staff at this location were kind and courteous. Thank you Arnell for going out of your way to get something for me from the top of the rack!

My experience with customer service at this Home Depot is extremely positive.

I always enjoy shopping at this store.

Been here 3 times in last year. Each time the customer service and staff's willingness to help has been great.

Great experience at Home Depot in Catonsville. Employees were upbeat and helpful. The employee in the garden center knew exactly how the plants were cared for over some cold days, and was happy to answer my questions.

With everything going on you can still find help right away. The shelves where stock. I'm away please with the Catonsville Home depot. Thank you all.

This location has an operator (Mr B.) in the rental tool department that cares about the customers and work to meet or exceed customer expectations.

Shout out to Cashier Monique who made my return experience very pleasant.

There was one employee Lee P was so helpful, he is also very knowledgeable and knew where every item I needed was. Thank you again Lee P

maybe 50% of the staff actually are trained and can help. most essentially, the greeters at the Service Desk should be customer oriented. If you are looking for great service try Lansdowne or Glen Burnie, it's worth the drive. Frustration level drops 70%

Monique at the Returns counter was efficient and pleasant. It was an easy, enjoyable and smooth transaction

I had a good experience I asked for help I was assistant and was direct in the right direction.

LISA provide excellent customer service and customer experience. Lisa had a sweet kind spirit and willingness to help

Kaylee in Customer Service went out of her way to remedy a credit issue. Diane in Kitchens is wonder woman! She was a huge help with kitchen design in our new garage/studio!!

Superb help from the Customer Service counter. THANK YOU for setting aside the items I needed on a very busy Saturday!

Very friendly and knowledgeable cashiers

I went into the store to make a purchase for a shower head. I asked an associate who was looking up item information, where can I locate shower heads. The team member immediately stopped what he was doing to actually walk me to the shower heads, not just point and hope I find my way. Please not the store was clean and in order which helped to find my right product. Then as I was looking at the shower head, another team member asked if I needed help with a pleasant tone. Then as I checked out I was welcomed by a great smile of helpful and happiness. Thank you for this experience and I hope it continues because we want to keep our stores and citizens employed.

Miss Elizabeth is by far the best employee that I've ever come accross In any HD location. When i need help she's there or she'll have someone assist me.

Poor customer service

Thanks for helping with my checkout. You were Awesome!

I was amazed at how friendly and concerned that the staff showed me!

This store is well stocked. The clerks, attendants & cashiers are so helpful. I come from another area just to shop here.

The store is not like other Home Depots. Most have some sort of cleanliness. Not this one.

The rudest , non- caring associates ! No concept of service. Do not go there.

The associates at Home Depot Catonsville did an outstanding job and I will continue to shop at Home Depot.. Found Specialty items with help from associates, store was clean, and the associates were very friendly and respectful. .

One of the best Home Depot stores I have visited. I am much closer to to the Reisterstown Store but I travel across town to Catonsville store because of the Excellent Customer Service. Knowledgeable staff willing to make your shopping experience very pleasant. Easy to find products.

I had the most enjoyable Home Depot experience today thanks to Misha and the rest of the employees who tried to help me find the product I was shopping for today. Even though they did not have what I needed in stock, the employees friendliness, helpfulness, and obvious appreciation they have for doing their best at their job made the trip worthwhile.

The employees Do you not care about their customers, they will not look you at you nor face you when they speak to you. Obviously I was inconveniencing them by asking for assistance wondering where the product was. My deepest apologies that I interrupted your work. Will not happen again will not be shopping at this location. Rude employees.

I would’ve given 0 stars if I could. Rude employees. Don’t shop here.

The worst home depo you could shop at. Employees most of them know absolutely nothing and are useless. Shop somewhere else. Managers aren’t even any help.