Reviews for Bruce B Downs #6311

Ms Yolonda helped me at self checkout making life easier with self checkout thank you so much.

I’ve been a customer at this location for over 15 years and I have ALWAYS received exceptional service. The associates are helpful, professional and courteous. Love our hometown Home Depot!!

I don't normally do reviews, but I have to this time because I was so impressed by an employee by the name of Jaden. I was having issues with trying to purchase a wheelbarrow. I'd just come from my local home depot to one across town because I was misinformed about it being in stock at local store. they told me the next store I went to had 18 in stock. as I entered the store the 1st person I talked to was Jaden who was at a register. I told her why I was there and I needed help because of an injury. she walked with me to where they were supposed to be but because they were on the top shelf and unassembled the lawn and garden guys said I would have to come back after one was assembled but couldn't say when that would be. Jaden promptly called a supervisor who agreed with Jaden to let me purchase a higher priced assembled one for the price of the cheaper one! she took the wheelbarrow across the store to have it rung up and then loaded into my truck because I had an injury. she really made my day! I hope she gets promoted and a pay raise. really hard to find such an incredible employee!

I'm sometimes surprised as to the ease of which shopping at HD has become. Although the little woman (wife) doesn't particularly enjoy the HD shopping experience (or any that involves a large square foot area coverage and/or copious lengths of walking), I can't get enough when I go/shop there! Isn't that weird?

Why place 40lb bags of salt on a second shelf in the garden area that requires hard headed 60 year old men like me to risk back soreness? You’re opening yourselves up for a personal injury lawsuit. Start stocking it back on the floor!

I stopped in simply to get one item. I needed nail hole filler. Stopped a female associate to ask for help. She had no idea what I was talking about. She didn't speak English very well. She asked a male associate who also did not understand what I was looking for. He told me it would be down in the lumber area. I looked. Could not find it. Found another man in the aisle stocking shelves. Asked him. He said look in the paint dept. Could not find one person in that department. Finally found it on my own. Then to have to use self checkout! I hate self checkouts! It cuts people out of jobs! If you are going to hire workers they at least need to be able to understand and speak English!

Clean and friendly environment...

Ada the Appliance Specialist is on top of her game answered all questions got answers when needed the sale experience was AWESOME

Excellent service and ready to assist Thank you John O, Patrick and Richard YOU ROCK!

We thought it would take weeks to find a refrigerator plus a washer/dryer, for our new home. We had an appliance specialist that was proficient and kind. She helped us find all three appliances in record time, along with promotional pricing and helpful hints.

Associates are extremely helpful!

Extremely rude and unprofessional, very unpleasant.

Brought several items and John V that was in plumbing was friendly and took the time to explain the difference. Super appreciate all the advice given

The employee in the paint department was super helpful! Kyle the cashier was very kind, friendly and quick!

This HD location on Bruce B Downs has great staff and remarkable customer service. Yes you may need to find the associate at times but once you do, they're ready to help till the end. I want to also give a shout out to Esteban in plumbing for his great customer service and always ready to provide help and knowledge on the project at hand. Thanks Home Depot team

Look for Carla, and check out in her queue. She is truly a person with a big heart and knows how to cheer you up if you're having a bad day.

Always friendly and helpful. They have what I need every time.

Service = Retaining Relationships

Richard shows real concern about providing customer satisfaction at check-out.

Cashier Jeslirimar was absolutely rude. My experience was going well at the store until I had about a 2 minute interaction with her at checkout. She’s a customer facing employee and how rude she was and unhelpful is a poor reflection of store management.

Very nice and clean store. But maybe should not go there during lunch time if you need to talk to someone to solve or help you with any issue.

Fantastic customer by Addy and Daniel! If only all employees were as cheerful and helpful as them

We had excellent customer service on the floor and Karen at checkout went above and beyond to make us feel valued as a customer.

Very helpful staff. Very friendly

I bought a Samsung washer today thanks alot to Ada from appliance she is great with customers and very helpful ! Highly recommend this home depot! Store #6311

Went to Home Depot to buy a Christmas Tree. Bought a Twinkly tree for $500.00. I get it home and it's missing the stand and the control box. Waste of time driving, shopping, and loading the tree into the car, just to return it.

Fantastic experience, Patrick made sure that I got all the tools I needed, drill beats, screws of the correct size and extra trools for a successful project. Really fascinated by his kindness and support. He made my day. I am grateful

Had a pleasant experience at this store. Thank you, Denise for treating me with courtesy and respect. Looking forward to coming here again!

Ms. Kim nailed it! She provided excellent customer service in a prompt and professional manner.

Have Alexa the supervisor help us at the customer service desk and stop hiding aka doing bin work.