#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(206)361-3427
Tool & Truck Rental(206)361-3404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
11616 Aurora Ave N
Seattle, WA 98133
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Customer Store Reviews

  • 4.6 out of 528 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (528)
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Showing 1-30 of 528 reviews
Bitterlake makes a Worker Smile !
The tools & household products at Bitterlake are in good shape, & HD offers a nice array of comparatively priced leading brand products. There is always an employee available to ask any pertanent questions. HD at Bitterlake is where I purchase major appliances & also gardening plants & equipment. One of the Best Garden Centers around !
by
    • Recommended
    Great customer service
    Blair, Emily, and Ian were all extremely helpful.
    by
      • Recommended
      Helpful customer service
      Nice, friendly customer service. They were able to find me what I needed!
      by
        • Recommended
        Friendly people
        I had a very nice experience. The employee that helped me was very knowledgeable and helpful
        by
          • Recommended
          Great customer service!
          I had to return a faulty item and Willette helped me to get the refund. She went above and beyond to make sure I had a pleasant experience and was satisfied with the result of the interaction. I'll definitely recommend Home Depot to a friend, and specially, work with Willette if they have any issue to solve. She is amazing on customer service!
          by
            • Recommended
            Store that holds all I need to achieve to finish what I started.
            by
              • Recommended
              Why I love the Bitter Lake Home Depot
              First, employees are helpful - on my last visit Tristan not only price matched my items but he loaded them on a cart! So helpful. I've shopped other Home Depot stores but this one is well organized, really well stocked, parking is great - plus it's next to an El Camion food truck!! Who could ask for more?
              by
                • Recommended
                Great flower and plant inventory
                I bought some Azeleas on sale and more to start my deck garden! Lots of great selections.
                by
                  • Recommended
                  Great store and I always find what I want
                  I was shopping for a new washer and dryer. Found just what I needed in stock and arriving in three days! Erin, the sales associate, had all the answers and helped to make the process of buying two major appliances quick and easy. Thank you!
                  by
                    Great Kitchen Design
                    Tina took a real interest in our kitchen remodel ideas and she was a great asset to getting our dreams realized. She had ideas that we had never thought of. She was well versed in what finishes and options were avialable in the cabinet line we selected. Her knowledge of the KraftMaid catalog and what they have avialable is extensive as well. And she was adept at how to incorporate ideas we had into a workable, functional design. She also took time with us to show us all the counter options avialable to us and the advantages of each. We couldn't be happier with our kitchen design.
                    by
                      • Recommended
                      Top-rated Paint Department
                      Jeremy helped us in the Paint Department and we're so happy we met him and had his expertise available to help us understand the what, where, why of paint application, paint quality and process of paint jobs! We'll definitely go to him first every time
                      by
                        • Recommended
                        Personal Shoppers
                        On my last two trips to Home Depot, I actually got personal shoppers to help me find and pick out the best products for me! WOW! Talk about easy, fast and feeling confident about my purchases.
                        by
                          • Recommended
                          Helpful Employees!
                          This store is full of employees that are willing to help. I would recommend it just based on that fact. Plus they are the closest store you will find if you are working in North Seattle!
                          by
                            Super kind and welcoming employees
                            I will absolutely continue shopping at this Home Depot. They helped me find exactly what I needed and were super kind to my dog that I brought.
                            by
                              • Recommended
                              Fantastic staff
                              On numerous visits, I have always found staff consistently helpful, knowledgeable, willing to take the time to help me find what I'm looking for, or explain how things work, or help with checking out or making returns. They are super, and make this store my first destination for home improvement materials.
                              by
                                • Recommended
                                Great Advice
                                I find the employees are often knowledgable former contractors. If I present a problem to them, they often make suggestions that might help me, and save me mistakes. That means everything to a homeowner of a century-old home!
                                by
                                  • Recommended
                                  Outstanding Service
                                  I'm blown away by how friendly this team is.
                                  by
                                    • Recommended
                                    Sometimes okay, sometimes not very okay. Help is often hard to find.
                                    Help is often hard to find. Your employees usually seem quite busy so it's often a challenge to find an employee to assist me.
                                    by
                                      Very helpful staff, made the parts I needed for me
                                      I needed some pieces of metal of a certain length and with holes drilled at specific intervals. None of the mending plates on sale fit my needs, so Ben the Hardware Associate got a hacksaw and a drill and cut/drilled a bar of metal into what I needed. Thanks again, Ben!
                                      by
                                        • Recommended
                                        Exlent service
                                        your items and stuff is high quality and fair
                                        by
                                          • Recommended
                                          Dolores makes your day
                                          Dolores made checkout a breeze and a delightful experience
                                          by
                                            • Recommended
                                            Great
                                            Great love it to shop
                                            by
                                              • Recommended
                                              Excellent Staff
                                              Out of the many Home Depot's I have been to, the staff at Bitterlake truly stand apart. They are friendly, knowledgeable and work as a team. Excited to be going back.
                                              by
                                                cashiers are extraordinarily slow
                                                its amazing how consistent the front end is at this home depot location, but it's consistently horrible. they have trouble hiring cashiers so there are never enough to handle the volume of customers, and the ones they do have know they can't get fired and work extremely slowly.
                                                by
                                                  Shopping at 'depot'.
                                                  I love shopping with you. I got all my remodel appliances either by ordering online and picking up, or being delivered. I just got my new riding mower with free delivery. It arrived on time.
                                                  by
                                                    • Recommended
                                                    great quality and price (clearance sale around Thanksgiving) Thanks Home Depot
                                                    purchased 27 boxes (6 planks each) of "1004-359-764 VINYLPLANK <A> Lifeproof Amherist Oak" Flooring
                                                    by
                                                      • Recommended
                                                      Contactless Store
                                                      This store offers self checkout. I wasn't once bothered by a store employee while shopping.
                                                      by
                                                        Very helpful employee at Pro Desk. Thank you CLARISSA.
                                                        I had very good experience with the employees at Pro Desk several times. Specially CLARISSA is awesome.
                                                        by
                                                          • Recommended
                                                          Dont have I want get ratchet adapter for the start up the generator so flywheel coil string is not work to get back to restart but good to do without having to buy recoil
                                                          Don't have anything in there
                                                          by
                                                            • Recommended
                                                            Good shopping experience
                                                            I was helped by Asmeret (floor assistant) and Delores (cashier) they were both very friendly and helpful
                                                            by
                                                              Showing 1-30 of 528 reviews

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