I figured this would be a nice upgrade from my old 5,000 BTU A/C so I went for it. At first, I noticed it cooled fine but much slower than expected. A month later, after the Florida heat has started to kick up, I'm sweating in my room with this thing on full blast. Now I'm stuck without the ability to return this glorified fan. AVOID.
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Response from Toshiba Lifestyle TeamMay 9, 2024
Hello Vince. Thank you for taking the time to review our Toshiba 6,000 BTU Window Air Conditioner. We apologize that the unit is no longer cooling as expected. Please reach out to us at Digitalsupport@us.toshiba-lifestyle.com so we can help you. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
May 9, 2024
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Verified Purchase
May 8, 2024
Easy installation. Unit maintains the temperature very well and is easy to control.
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Response from Toshiba Lifestyle TeamMay 8, 2024
Hello Home Depot Customer, thank you for your positive review of Toshiba's 6,000 BTU Window Air Conditioner. We are delighted to hear that you found the installation process easy. Have a fantastic day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
May 8, 2024
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Verified Purchase
May 8, 2024
Overall it is a good value despite short comings
After our HVAC was struck by lightning, we needed a temporary solution to keeping the house cool and lower humidity. This unit was purchased for an office space (small bedroom). Overall for the price we paid on sale, it does the job and has nice cold air blowing so it yields a good value. The drawbacks are the following:
* The unit does not come with a remote like the title of this listing states; I suspected it would not due to the manual nature, but Home Depot really should update the listing to reflect the accurate product described. Photo is accurate.
* Aluminum screen on the back will bend if you go to lift the unit and your fingers grasp the back (some reviewers complained of being cut by the unit while lifting also), so be careful to only lift by the sides (no handles to aid in lifting, and unit is small but heavy).
* Unit is LOUD, my husband turns it off while working because the noise is bothersome. Disappointing.
* Minor assembly is needed with attaching the side panels, which is fine but the side panels have a soft plastic seal on each end where it connects to the unit. Unfortunately, when following the directions and sliding the side panels into the brackets, the metal brackets cut this soft seal rendering it useless. Directions do not warn of this so be careful when connecting (best to do it while looking at the back of the unit).
We would not purchase this unit again for a room that needs to be quiet, but for anyone just wanting to cool a small space at a good price, I would recommend the unit.
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Response from Toshiba Lifestyle TeamMay 8, 2024
Hello, Cool Hand Brenda. Thanks for reviewing our Toshiba 5,000 BTU Window Air Conditioner. We are sorry to hear that the unit's design and noise level did not meet your expectations. We'd love to hear more about the situation and hope you would contact us at Digitalsupport@us.toshiba-lifestyle.com. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Recommended
1 found this review helpful
May 8, 2024
What stands out is the small size and the great output of air it provides. Easy to install. Its relatively quiet... won't keep you awake. Easy to adjust settings. I've had it for 2 weeks and no problems thus far.
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Response from Toshiba Lifestyle TeamMay 8, 2024
Hello, D Vasquez. Thank you for sharing your positive review of the Toshiba 6,000 BTU Window Air Conditioner. We are delighted to hear that the unit was easy to install and that you are satisfied with its noise level. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
May 3, 2024
unit ws advertised as having remote control even on receipt said remote control installed looked in box surpries no remote control
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Response from Toshiba Lifestyle TeamMay 3, 2024
Hello Tommy, Thank you for inquiring about the Toshiba 5,000 BTU Window Air Conditioner. We regret to inform you that this unit does not have a remote. We apologize for any inconvenience this may cause, and we will work to have the website updated as soon as possible. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
May 3, 2024
Description is wrong on HD site, no remote control
I am disabled and puchased this 5000 BTU model bedause it says in description that remote is included.I paid a hanyman to install the unit. He told me this was a manual unit with no remote. I contacted HD support, and it took them over an hour to reach out to Toshiba who confirmed HD website was incorrect. They offered me a discount to keep this unit which doesnt work for me. When I spoke to supervosor he was rigid and said he will send UPS for return and give me $100 GC for new unit. I told him that it costing me $50 eah time for install and removal, and that I am llosing money because of HD innacurate website. The supervisor didn't care at all, and said its the best he can do, and that me being handicapped is irrevalent.
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Response from Toshiba Lifestyle TeamMay 3, 2024
Hello DDanNY. Thank you for sharing your feedback about the Toshiba 5,000 BTU Window Air Conditioner. We apologize for the issues you've encountered and the customer service received. However, this unit does not include a remote. We will work to update the website as soon as possible. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
May 2, 2024
It’s a bit loud and the remote works sporadically. It does put out cold air, so there’s that.
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Response from Toshiba Lifestyle TeamMay 2, 2024
Hi Tina77. Thank you for posting your review of the Toshiba 6,000 BTU Window Air Conditioner. We apologize that the unit's noise level did not meet your expectations. For assistance with this issue, please send us a note at Digitalsupport@us.toshiba-lifestyle.com. Have a wonderful day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
May 1, 2024
Stopped working at one year.
Have had many Toshiba products in the past. They all worked great. this air conditioner quit at one year . worse air conditioner I have ever had Won't buy Toshiba again!
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Response from Toshiba Lifestyle TeamMay 1, 2024
Hi John. Thank you for reviewing our Toshiba 6,000 BTU Window Air Conditioner. We are sorry to hear that the unit is no longer working as expected, please email us at Digitalsupport@us.toshiba-lifestyle.com so we can provide some troubleshooting steps. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Recommended
May 1, 2024
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Verified Purchase
May 1, 2024
Easy installation. Runs quietly. Cools well. Remote control functions well. Fits window as described in instructions and advertising. I'd buy again.
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Response from Toshiba Lifestyle TeamMay 1, 2024
Hi John. We appreciate your positive feedback regarding your Toshiba 6,000 BTU Window Air Conditioner. It's great to know that you are pleased with your purchase. Have a wonderful day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
Apr 29, 2024
Not as good as my old 5000 BTU LG model!
Bought this 6000 BTU based off of the reviews and must say that I'm highly disappointed... The room I'm cooling is barely 120 square feet and this loud beast can't come close to what the old LG 5000 BTU unit it replaced!!! I can NOT recommend this unit for use in Florida and will be returning it before long!!! It's just not putting out any performance and is louder than what Toshiba claims!
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Response from Toshiba Lifestyle TeamApr 29, 2024
Hello AkaRobbedatthetill. Thank you for reviewing our Toshiba 6,000 BTU Window Air Conditioner. We are sorry that the unit is not cooling. Please send us a note at Digitalsupport@us.toshiba-lifestyle.com so we can assist you. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Apr 29, 2024
Dude is right it will cut you
Do yourself a favor and just rip the front of the box. Don't try to lift it out of there like it's precious. It's a vicious predator, proceed with caution. Listed as with remote but there's def no remote capabilities and eco smart mode would be welcomed. Good ol bait and switch advertisement. Fortunately I bought 2. Also large gap in bottom of accordion, you'll need foam insulation or spray foam to seal the gap or you'll just be letting in the outside rendering it a useless situation.
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Response from Toshiba Lifestyle TeamApr 29, 2024
Hello Amber. Thank you for sharing your review of the Toshiba 5,000 BTU Window Air Conditioner. We are sorry to hear about the issues you are experiencing with the unit. We'd love to hear more about the situation and hope you would contact us at Digitalsupport@us.toshiba-lifestyle.com. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Recommended
Apr 27, 2024
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Verified Purchase
Apr 26, 2024
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Verified Purchase
Apr 25, 2024
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Verified Purchase
Apr 24, 2024
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Verified Purchase
Apr 24, 2024
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Verified Purchase
Apr 24, 2024
Just what I needed at a great price
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Response from Toshiba Lifestyle TeamApr 25, 2024
Hi, Home Depot Customer. Thank you for sharing your feedback regarding the Toshiba 6,000 BTU Window Air Conditioner. We are thrilled to hear that you are satisfied with your purchase. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
Apr 24, 2024
I should have bought a 8,000 Btu unit.
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Response from Toshiba Lifestyle TeamApr 25, 2024
Hi, Home Depot Customer. Thank you for sharing your review of our Toshiba 5,000 BTU 115 Volt Window Air Conditioner. We appreciate your 4-star review of our product. Have a fantastic day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
Apr 24, 2024
No remote with this unit. Very quiet.
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Response from Toshiba Lifestyle TeamApr 25, 2024
Hello Marilyn L. Thank you for taking the time to review our Toshiba 5,000 BTU Window Air Conditioner. We are happy to hear that you are pleased with the unit's noise level. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
Apr 24, 2024
Met my expectations. Delivers as I expected. Good performance.
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Response from Toshiba Lifestyle TeamApr 25, 2024
Dear MJ Customer, thank you for your feedback regarding the Toshiba 5,000 BTU Window Air Conditioner. We are pleased to know that you are satisfied with the unit as well as the delivery process. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
Apr 18, 2024
Cools well, no issues with the interface or the remote. The unit does randomly get very loud, even on the lowest fan setting, and sometimes sounds like it even has a squeaky/grindy sound. I've never had a window unit before, so I don't know what is and isn't a normal sound, but it's very unpleasant and really jarring if it happens when sleeping.
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Response from Toshiba Lifestyle TeamApr 18, 2024
Hello Trina. Thank you for sharing your review of the Toshiba 6,000 BTU Window Air Conditioner. We apologize that the unit is making a squeaky/grindy sound. We'd love to hear more about the situation and hope you would contact us at Digitalsupport@us.toshiba-lifestyle.com. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
Apr 17, 2024
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Verified Purchase
Apr 17, 2024
I wish it had a thermostat on it to indicate the room temperature!
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Response from Toshiba Lifestyle TeamApr 17, 2024
Hello Wayno. We appreciate your positive feedback about the Toshiba 5,000 BTU Window Air Conditioner. We are sorry that the unit's features did not meet your expectations. We're delighted that you still rated the unit 4 stars. Have a wonderful day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
Apr 11, 2024
Product meet my expectations.
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Response from Toshiba Lifestyle TeamApr 11, 2024
Hello Milton. Thank you for sharing your positive feedback about the Toshiba 6,000 BTU Window Air Conditioner. We are delighted to know that the unit has met your expectations. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
Apr 11, 2024
The AC works well and is easy to install. I wish that the units can be available throughout the year, especially in Hawaii where humidity is high year round.
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Response from Toshiba Lifestyle TeamApr 11, 2024
Hello, Home Depot customer. We appreciate you taking the time to share your positive review of the Toshiba 6,000 BTU Window Air Conditioner. It's lovely to know that you are satisfied with the unit's performance and found it easy to install. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)
Verified Purchase
Apr 11, 2024
Needed a small, sleek looking ac unit for a narrow window and this fits! Hasn’t been hot enough to find out if it will cool the room, but calculations of sq ft match the machine’s specifications. Here’s hoping!
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Response from Toshiba Lifestyle TeamApr 11, 2024
Hi Mary Q. We appreciate your feedback about the Toshiba 6,000 BTU Window Air Conditioner. We are glad to hear that you are pleased with your purchase. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business)