Customer Reviews for Samsung 31 cu. ft. Mega Capacity 4-Door French Door Refrigerator with Dual Auto Ice Maker in Stainless Steel
31 cu. ft. Mega Capacity 4-Door French Door Refrigerator with Dual Auto Ice Maker in Stainless Steel
- America’s largest capacity 4-door refrigerator
- Get ice two ways – cubed or Ice Bites™
- Modern design with recessed drawer handle
Customer Reviews
Mar 5, 2024
Do Not Buy
The refrigerator/freezer broke within 3 weeks, I called Samsung it took a week to get a tech out, we are now heading into week 2 with no refrigerator while we wait on parts. We called Home Depot they offered us a loaner, they told us they would have a manager call to arrange it then we never heard another word. We have lost all of our food and we still don’t have a working refrigerator . DON’T buy a major appliance from Home Depot unless it breaks within 48 hours it’s yours forever.
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Response from SamsungMar 6, 2024
Dear Valued The Home Depot Client,
We're saddened to learn about your overall experience with the refrigerator.
Please don't hesitate to contact our The Home Depot customer service department at (800) 466-3337 should you need further assistance with the offer. Call 8:30 a.m. – 7 p.m. (ET), seven days a week. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
We're saddened to learn about your overall experience with the refrigerator.
Please don't hesitate to contact our The Home Depot customer service department at (800) 466-3337 should you need further assistance with the offer. Call 8:30 a.m. – 7 p.m. (ET), seven days a week. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Mar 1, 2024
Fride not working
This fridge worked beautifully for 2 weeks then the issues started. The dual ice maker stopped working then a few days the top of of the fride started cooling intermittently. This had been going on for 6 weeks. Technician came but can't decipher the error codes. I should add that the fridge was shipped to Barbados. On arrival it was closely inspected and not bumps or defects were identified - so I dont think shipping it is responsible for the faults.
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Response from SamsungMar 4, 2024
Hello DForde,
Thank you for reaching out regarding your Mega Capacity French door refrigerator. We apologize for any issues you are having with your unit. Please open a repair ticket for personalized service at https://www.samsung.com/us/support/service/.
Thank you.
-Angelica
Thank you for reaching out regarding your Mega Capacity French door refrigerator. We apologize for any issues you are having with your unit. Please open a repair ticket for personalized service at https://www.samsung.com/us/support/service/.
Thank you.
-Angelica
Feb 28, 2024
Excellent product, very poor customer service
I have bought and thought highly of Samsung products. We love the refrigerator but the customer service has been horrible. There were several scratches on the front of the refrigerator and two drawers marked up. I have been trying since I bought this in October (almost 5 months) to get the issues resolved. They keep opening tickets but nothing happens. I would love someone that could help me, this is crazy. I expect much more from Samsung. I will up-date if any resolutions happen.
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Response from SamsungMar 5, 2024
Dear Valued The Home Depot Client,
We're saddened to learn about the status of the refrigerator.
Please get in touch with our The Home Depot customer service department at (800) 466-3337 to better assist you with what occurs with the unit. Call 8:30 a.m. – 7 p.m. (ET), seven days a week. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
We're saddened to learn about the status of the refrigerator.
Please get in touch with our The Home Depot customer service department at (800) 466-3337 to better assist you with what occurs with the unit. Call 8:30 a.m. – 7 p.m. (ET), seven days a week. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Feb 28, 2024
Works great. Love the dual ice.
Shelves are kinda hard to remove for cleaning, due to the way the doors open.
by
Feb 28, 2024
Works wonderful. Best impulse Decision I ever made! Delivery was very fast and friendly. I told them I wanted to get it in myself because I know it was gonna be alot of work and they still wanted to help! Very friendly people!!
by
Feb 23, 2024
Stay away! Problems from day 1
Stsrting the first day there was a loud humming/rattling noise that would stop when you open any door. In addition to that, no ice cubes. Fridge was installed by Home Depot. Tried to register the fridge with Samsung but they wouldn't accept copies of any paperwork provided by Home Depot. At this point I'm ready to through it in the trash. Samsung is horrible when it comes to their fridges and even worse when it comes to working with their warranty program. Even this app is crap. Click on edit to correct spelling errors, but can't move within the cell to correct errors.
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Response from SamsungFeb 26, 2024
Hi there,
We can feel the frustration you have with this fridge. We will do everything we can to help you.
We recommend checking the link below and selecting the noise that you are encountering with the refrigerator.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146889575), and it will help our team pull up your information.
^Rodel
We can feel the frustration you have with this fridge. We will do everything we can to help you.
We recommend checking the link below and selecting the noise that you are encountering with the refrigerator.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146889575), and it will help our team pull up your information.
^Rodel
Feb 22, 2024
Poor delivery
I ordered a hose that was suppose to come withe the fridge but it has not come and ive tried requestinf a refund or re-delivery of the product but so far nothing.
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Response from SamsungFeb 23, 2024
Dear Valued Home Depot Client,
To better assist you with your concern, please contact the Home Depot customer service department at 800 466-3337. Call us any time from 6:00 a.m. to 2:00 a.m. EST.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
To better assist you with your concern, please contact the Home Depot customer service department at 800 466-3337. Call us any time from 6:00 a.m. to 2:00 a.m. EST.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Feb 21, 2024
by
Feb 19, 2024
DO NOT BUY THIS REFRIGERATOR
This refrigerator is literally garbage. Broke within 3 weeks of delivery. Was not cold - lost an entire fridge worth of food. Took Samsung's repair person 10 days to come out only to tell me he does not know what is wrong. He injected dye in to the line and told me to just wait for it to break again. Sure enough, a few weeks later, it died again. Called Samsung, and it took another 5 days for a service person to come out. Same person came out, looked at it, and said it was "irrepairable."
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Response from SamsungFeb 21, 2024
Hi Chris,
We can feel the disappointment you have with this fridge. We are here to help you in any way possible.
We recommend checking the resources below for steps to take when the fridge is not cooling. Please watch the video and kindly click on the embedded words for more details.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146873951), and it will help our team pull up your information.
^Rodel
We can feel the disappointment you have with this fridge. We are here to help you in any way possible.
We recommend checking the resources below for steps to take when the fridge is not cooling. Please watch the video and kindly click on the embedded words for more details.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146873951), and it will help our team pull up your information.
^Rodel
Feb 14, 2024
I bought a Samsung because my daughter and sister have one and theirs makes soft ice. However, mine doesn't and I am very dissappointed in that.
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Feb 14, 2024
The price was great. Ordered online. The installation was professional and fast. After three weeks, we are very pleased with the fridge.
by
Feb 14, 2024
by
Feb 14, 2024
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Feb 13, 2024
Do not buy! Read reviews
Bought this on a Black Friday deal
At Home Depot. A couple of days before Christmas it stops making ice. They sent their “repair” guys to fix it and they completely broke it, left saying it was fine and woke up the next morning and nothing was working. Samsung customer service was terrible, waited 4 weeks for a new replacement! 4 weeks without a fridge. New one was delivered and here I am 2/13 and the new one stopped making ice. DO NOT BUY, DO NOT BUY. Never buying Samsung appliances ever again.
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Response from SamsungFeb 14, 2024
Hi Josh,
We understand your frustration with a refrigerator that is not making ice. Let us help.
Here is a link for troubleshooting steps for your refrigerator not making ice, kindly watch the video and click the embedded words.
Samsung ice maker is not making any ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146849746) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your frustration with a refrigerator that is not making ice. Let us help.
Here is a link for troubleshooting steps for your refrigerator not making ice, kindly watch the video and click the embedded words.
Samsung ice maker is not making any ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146849746) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Feb 13, 2024
by
Feb 11, 2024
50 days
I Purchased this fridge and had it delivwred in December. Our old fridge was 20 years old and had failed. Here we are 50 days later and the new fridge isnt cooling. We noticed it stopped making ice a week ago. I did all the trouble shooting and everything tested fine. We even installed a new water filter. I finally logged into the Smart Thing app and it said the fridge temp was too hight. The display isnt actual temp just goal temp. A temp probe showed it running 10 deg too high. I called customer service and waiting for a tech.very disappointing
by
Response from SamsungFeb 12, 2024
Hi Jason,
We can feel where your disappointment is coming from regarding your fridge. We will do our best to help you with it.
We recommend checking the resources below for steps to take when the fridge is not cooling to a set temperature. Please watch the video and click on the embedded words for more details.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146842093), and it will help our team pull up your information.
^Rodel
We can feel where your disappointment is coming from regarding your fridge. We will do our best to help you with it.
We recommend checking the resources below for steps to take when the fridge is not cooling to a set temperature. Please watch the video and click on the embedded words for more details.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146842093), and it will help our team pull up your information.
^Rodel
Feb 9, 2024
Leaking and does not work
They took our old fridge and put this one in.There was a hole in the water line in the fridge at install.They left it so we could have a fridge,but the water line was shut off by the Installer.We were rescheduled to get a new one a week later. The week later, we had found a water leak from the fridge that the delivery guy said they shut off.Now we have water damage in our kitchen and basement.They delivered the new fridge, and now the condenser is bad and it is 80* inside!!!! 2 broken brand new!
by
Response from SamsungFeb 12, 2024
Dear Valued Home Depot Client,
To better assist you with your concern, please contact the Home Depot customer service department at 800 466-3337. Call us any time from 6:00 a.m. to 2:00 a.m. EST.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
To better assist you with your concern, please contact the Home Depot customer service department at 800 466-3337. Call us any time from 6:00 a.m. to 2:00 a.m. EST.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Feb 8, 2024
by
Feb 7, 2024
Love the dual auto ice maker! Picked this frig because my parents have the older version!
Delivery guys were AWESOME! They were in and out with it installed in less than 30 min!
by
Feb 7, 2024
by
Feb 7, 2024
SamsungsResponse
Instead of showing compassion, Samsung has hidden behind policies and procedures, which has left me feeling unsupported as a first-time customer. It's frustrating that this issue has occurred so soon after purchasing the refrigerator, and I've noticed similar complaints online. I want to speak with someone who can make decisions, rather than just a manager who only follows policies. Samsung, take responsibility and support your customers, especially if you claim to value their loyalty.
by
Response from SamsungFeb 7, 2024
Hi there,
We truly understand how you feel about your fridge. We will be here to assist you in any way we can.
We would like to speak to you directly to provide assistance and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146826286), to help our team pull up your information.
Have a great day!
^Rodel
We truly understand how you feel about your fridge. We will be here to assist you in any way we can.
We would like to speak to you directly to provide assistance and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146826286), to help our team pull up your information.
Have a great day!
^Rodel
Feb 5, 2024
by
Feb 3, 2024
by
Feb 2, 2024
DO NOT BUY
Do not buy Samsung refrigerator!!!!! Was delivered 3 times due to damage. 3rd delivery went well but unit stopped working less than a week later. Apparently there is a leak on this brand new refrigerator! Samsung customer service is horrible. Would not recommend wasting your money!
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Response from SamsungFeb 5, 2024
Hi Ed24.
We can feel the frustration you have with this fridge. We will help you in every way we can.
We recommend checking the resources below for steps to take when the fridge is leaking. Please watch the video and kindly click on the embedded words for more information.
Leaks from the dispenser, under the drawers, under the fridge, or other areas
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146818514), and it will help our team pull up your information.
^Rodel
We can feel the frustration you have with this fridge. We will help you in every way we can.
We recommend checking the resources below for steps to take when the fridge is leaking. Please watch the video and kindly click on the embedded words for more information.
Leaks from the dispenser, under the drawers, under the fridge, or other areas
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146818514), and it will help our team pull up your information.
^Rodel
Feb 2, 2024
Do NOT buy!
This refrigerator has been nonstop problems. It was delivered with a dent in on of the doors and the interior drawer scratched. Took forever and much back and forth for the door to be replaced then had to reschedule for the drawer to be replaced. Then, after only owning this albatross for about three months, the ice maker stopped working. Then the top freezer drawer stopped freezing followed by the bottom drawer. Don’t try to get help from Samsung chat because they just read from a script, drag their herls, get sassy, and then “lose connection”. Samsung customer service isn’t much better. They jyst keep telling you to do all the same things you’ve already done. Then they send a service person out and Samsung tells them to do all the same things. This is by far the WORST puri have ever made!!!! I wish I could give it zero stars!
by
Response from SamsungFeb 5, 2024
Hi JenR,
We truly understand how you feel regarding your fridge. We are here to help you in any way we can.
We recommend checking the resources below for steps to take when the icemaker is not working.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146819231), and it will help our team pull up your information.
^Rodel
We truly understand how you feel regarding your fridge. We are here to help you in any way we can.
We recommend checking the resources below for steps to take when the icemaker is not working.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146819231), and it will help our team pull up your information.
^Rodel
Jan 31, 2024
by
Jan 31, 2024
by
Jan 31, 2024
Refrigerator stopped working after 5 hours and customer service is absolutely horrible!! Will never purchase another Samsung Refrigerator!
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Response from SamsungFeb 2, 2024
Hi Tracy,
We understand how you feel regarding your fridge. We will help you in every possible way.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146810028), to help our team pull up your information.
Have a great day!
^Rodel
We understand how you feel regarding your fridge. We will help you in every possible way.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146810028), to help our team pull up your information.
Have a great day!
^Rodel
Jan 27, 2024
Samsungcantimagine
Well, here it is, what the manufacturer can't imagine! We are living it! So a video is the response to a broken new appliance and loss of food!! I want a full refund for this faulty appliance!!
I am beyond disappointed in the brand! I cannot afford to lose money!
by
Response from SamsungJan 29, 2024
We understand that a faulty appliance is an inconvenience to us, and we would like to know what happened with the fridge and help you fix it.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146790907 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146790907 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Jan 27, 2024
Do Not Recommend This Product
Product has stopped working at 30 days. The freezer went first followed by the main fridge. Samsung is in no hurry to repair the unit. We have been without a fridge for 2 weeks. This is a real turn off for Samsung appliances.
We would like to get a refund and buy a different brand, however Home Depot will not take large appliances back after 48 hours, even with a 5 year extended warranty.
by
Response from SamsungJan 30, 2024
Good day,
We definitely want to get you assisted with your refrigerator. Allow us to get you the help you need, Shawn.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146792937, to help our team pull up your information.
Have a great day!
^Chrystel
We definitely want to get you assisted with your refrigerator. Allow us to get you the help you need, Shawn.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146792937, to help our team pull up your information.
Have a great day!
^Chrystel
Compare Similar Items
Refrigerator Width (in.) | |||
|---|---|---|---|
35.75 in | 35.75 in | 35.75 in | 35.75 in |
Depth (Excluding Handles) (in.) | |||
33.875 in | 28.75 in | 34 in | 35.67 in |
Height to Top of Refrigerator (in.) | |||
68.875 in | 70 in | 68.87 in | 69 in |
Ice/Water Dispenser | |||
Both | Beverage Center | Both | Both |
Installation Depth | |||
Standard Depth | Counter Depth | Standard Depth | Standard Depth |
