Customer Reviews for Samsung 30 in. 5.9 cu. ft. Flex Duo Double Oven Electric Range with Self-Cleaning Convection Dual Door Oven in Stainless Steel
- Flex Duo Oven cooks at two different temperatures simultaneously
- Dual Door provides total flexibility and energy efficiency
- Soft Close Door is whisper quiet
Customer Reviews
Mar 17, 2021
It's an amazing oven. Really happy with it.
It's an amazing oven. Really happy with it.
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Mar 17, 2021
We already new about the Samsung double ovens having...
We already new about the Samsung double ovens having had one when we lived in Washington state. This was an easy decision to purchase another one when we moved to Arizona. We are also replacing the other appliances with Samsung.
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Mar 17, 2021
Visibility into the ovens are not easy, the light turns...
Visibility into the ovens are not easy, the light turns off if you open the oven so you have to click the light button again when you close it to see inside when it is closed.
Oven's heat up very quickly though!
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Response from SamsungMar 17, 2021
Hello MELODY! Thank you for taking the time to leave your feedback regarding the range. Please know that it does not go unnoticed and we value your opinion. Thank you for being the best part of Samsung.^Nic
Mar 14, 2021
Terrible cooktop
This is a terrible stove top (the oven is fine). The burner controls are horrible. It's impossible to set the burners to low & medium. I ignored similar reviews, but they were correct. Also the cooktop glass is a terrible design. Shows every little scratch, and is impossible to keep shiny. The glossy surface makes it impossible to keep from showing smudges and smears. Avoid this brand folks.
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Response from SamsungMar 16, 2021
Hello SteveD! Thank you for taking the time to share your feedback. I understand that you have concerns regarding cleaning the cooktop. Well below is a link that will address cleaning the unit as well as the best cookware to use.
(https://www.samsung.com/us/support/answer/ANS00060833/)
best cookware to use: (https://www.samsung.com/us/support/answer/ANS00045483/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Thank you for choosing Samsung. ^Nic
(https://www.samsung.com/us/support/answer/ANS00060833/)
best cookware to use: (https://www.samsung.com/us/support/answer/ANS00045483/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Thank you for choosing Samsung. ^Nic
Mar 9, 2021
Love it all but the top
heats fast, dual door is great for smaller portion cooking, appealing looks, only range that had everything we wanted.
but the top... is very hard to keep clean looking. yes, i’m a clean nut, but other flat top range we owned were textured, and were easier to keep clean looking.
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Customer review from Samsung USMar 8, 2021
Delivered in the manner and time given, just not all...
Delivered in the manner and time given, just not all the correct items. But it was resolved by the next day
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Mar 7, 2021
Worst oven ever
It takes 20 minutes to boil water...and now just 2 years old and I can't open the bottom portion of the dual oven door. So I just bought a very expensive toaster oven. Can't get Samsung support
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Response from SamsungMar 8, 2021
Hello MARCIA! Thank you for sharing your experience. with us. I understand that your unit does not heat properly and the bottom door does not open. We would like to speak with you to see what further assistance can be provided. We can be reached via
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference:
1143050082
Thank you for choosing Samsung. ^Nic
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference:
1143050082
Thank you for choosing Samsung. ^Nic
Mar 6, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Mar 6, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Mar 4, 2021
Disappointed
This split oven is not a dual oven. It is one large oven with a divider plate that allows you to use one half of the oven at the time or remove the plate and use the entire oven. The plate does not allow a significant temperature differential making it useless if you have two very different temperature needs. I bake a lot and the oven trmperature is like playing a guessing game; I have ruined more than a few cakes because the temp is not true. My oven is almost two years old and I’m looking to replace it with another brand very soon
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Response from SamsungMar 5, 2021
At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. I am including a helpful troubleshooting guide to support your concerns on the temperature (https://bit.ly/3rlFXO4). If you have any further concerns, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143042559) and it will help our team pull up your information. We thank you for being a Samsung customer! ^Lena
Feb 28, 2021
Samsung 5.8 dual door oven
[This review was collected as part of a promotion.] I love this oven, the depth of the stove was smaller than most in the same category which was great as I have an older home with smaller space. I love the removable panel to separate the 2 ovens
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Customer review from Samsung USFeb 24, 2021
Best purchase ever!
[This review was collected as part of a promotion.] I bought this two months ago and I couldn't have been more happy ☺. It makes cooking more easier and faster
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Customer review from Samsung USFeb 24, 2021
Very functional and easy to use
[This review was collected as part of a promotion.] I bought this about three months and have used all the features. Since I bought this I have been baking more than usual . With the split oven option I could really use just the top oven and can still make vey good sourdough bread, cakes , Pizza etc.
The burners are also great and gets cooking done faster . So far I didnt have any issues I absolutely love it and totally recommend it.
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Customer review from Samsung USFeb 24, 2021
Sturdy, well built
[This review was collected as part of a promotion.] Love this! The 5 burners are amazing. The elongated middle burner is great. I use the single oven frequently. The appliance feels sturdy and solid.
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Customer review from Samsung USFeb 19, 2021
Terrible value
i've only had this oven for 3 years and it's been out of commission more often than it's worked for us. oven stopped working again fourth time
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Response from Samsung CareFeb 23, 2021
It sounds like this would require a service repair. To get more information on what is causing this issue, please reach out to us by using the links below. Thank you for your review! ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142996633
Customer review from Samsung USFeb 16, 2021
Samsung Appliance are low quality
We purchased the extended warranty to protect our investment, expensive item. The stove is less than five years old and is just a piece of junk. It does not maintain or obtain proper temperature in either oven. The top elements are also not keeping temperature. The piece of junk is so bad that our extended warranty company sent our money back since the stove is not maintainable. Would cost them too much to keep replacing all of the poorly constructed parts and computer components. DO NOT BUY this piece of junk. In fact, all of Samsung Appliances are junk, unfortunately we also purchased their refrigerator which a piece of junk too. There are class action suits so if you were fooled in to thinking that Samsung has all quality products then you should join the suits.
We encourage you to review our guidelines and resubmit your review on Samsung 30 in. 5.9 cu. ft. Flex Duo Double Oven Electric Range with Self-Cleaning Convection Dual Door Oven in Stainless Steel, Silver.
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Feb 15, 2021
Disappointed
It was in use less than a year and the oven started burning my food. It was repaired, in less than 3 months started throwin code C-f0.
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Response from Samsung CareFeb 16, 2021
We may need a technician to take another look at the unit for you. To chat with us, please use the information below so we can look into this. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142971665
Customer review from Samsung USFeb 10, 2021
Disappointed
we purchased ours in 2018 and absolutely love it in the beginning. after a year the oven started to cook uneven. spending that much money on a stove i sure expected it to not have any problems. it does look good.
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Customer review from Samsung USJan 25, 2021
Terrible oven for baking
I purchased this range last summer and went through all of the holidays and 3 birthdays not even able to bake a decent cake. I have called Samsung multiple times, had repair people out twice, and just when I finally was given a ticket number to get this lemon replaced, the ticket was mysteriously closed with no resolution. Samsung is a terrible company to work with and they will not stand by thier products and their customers. I would not wish this range on my worst enemy
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Response from SamsungFeb 3, 2021
Hello Kim! We apologize for the inconvenience you have experienced with your range. Please contact us directly for additional assistnace at
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Nic
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Nic
Jan 16, 2021
Convection is worthless
My convection toaster oven works better than this overpriced oven. Pizza burn on the top before the bottom is even done cooking. And I've been on the pizza business for 30 years so I think I know how a convection oven should work.
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Response from SamsungFeb 3, 2021
Hello justin! Thank you for your feedback. We are sorry to hear that you're not enjoying your range. I have provided a link to help rectify your concerns.
(http://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well)
Thank you for choosing Samsung. ^Nic
(http://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well)
Thank you for choosing Samsung. ^Nic
Jan 16, 2021
WHITE. PLEASE
Please make this range in white ice. Dark kitchen is depressing.
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Jan 8, 2021
I have had this product for a little over 2 years. While I love the functionality of the unit an...
I have had this product for a little over 2 years. While I love the functionality of the unit and having the dual ovens, I am extremely disappointed in the appearance of the unit. I do not use harsh chemicals when cleaning yet almost all of the "black stainless" film is chipped or gone. It looks terrible, I expected to get many years out of this but I am looking to replace after only 2 years.
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Dec 18, 2020
Does not cook evenly
I was so excited to purchase this range. I’ve had it about 3 years and hate it. The heat on the burners don’t keep a steady heat. The burners with various widths are horrible. If you have it on simmer on a smaller width it still burns. When baking the bottom browns to fast. Extremely disappointed. I don’t even like to cook anymore because nothing turns out correctly.
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Response from SamsungFeb 3, 2021
Hello! Thank you for taking the time to reach out to us with your concerns. If you would like service to resolve these issues, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
Dec 18, 2020
Already had to replace the oven door 2 weeks in...
Already had to replace the oven door 2 weeks in and now 6 months I. The door is sticking closed...can’t exchange the unit at Home Depot apparently, RIDICULOUS!
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Response from SamsungFeb 3, 2021
Hello, HomeDepotCustomer. Samsung support would love to speak with you further about what you've experienced to see what we can do to help. Please reach out to us at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1142918769. ^Lo
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1142918769. ^Lo
Dec 18, 2020
Excellent so far! No problems and great performance....
Excellent so far! No problems and great performance.
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Dec 9, 2020
Good Stove, But ...
we bought the stove two years ago. it works well and looks great in the apartment, but ... the digital readout started to fail shortly after the warranty expired.
today, we can no longer read the stove's clock, nor timer. i expect that the digital reader will continue to fail and that we will soon no longer be able to read the temperature settings.
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Response from Samsung CareDec 10, 2020
Thanks for the feedback, I can understand this situation is not ideal and we would like to thank you again for choosing Samsung. At this time, we can only recommend contacting a service center for repairs so they can fix the problem. ^Pat
https://www.samsung.com/us/support/service/locations/
Customer review from Samsung USDec 7, 2020
The almost non-existent amount of time it takes for pre-heating...
The almost non-existent amount of time it takes for pre-heating is phenomenal!!!
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Dec 5, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Dec 2, 2020
PLEASE DONT BE FOOLED
the idea of purchasing my mom this oven was
"so cool".......... $1700 range, purchased 3/28/19 range lasted barely a year!!! samsung told me to pay for the repairs. thats not standing behind your product.......i will never purchase samsung again....!!!
stove top comes on, oven is dead duck!!!
(the kicker) this $1700 unit never kept the time
(i set the time everyday) to bad sony doesn't do appliances.........
if you're considering buying this beautiful stove for yourself or your mom, remember,
i purchased this stove last year, and its not working in 2020.
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Response from Samsung CareAug 2, 2022
Hi Tony,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the oven not working. We understand this causes inconvenience, especially when baking or cooking our favorite dish. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Here is a link for some simple things we can do to try to fix the temperature issues in the oven:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Set the clock on your range (nearly all models):
https://www.samsung.com/us/support/answer/ANS00089342/
Set or clear the timer on your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00088062/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE59J7850WG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144757356
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USNov 25, 2020
I am impressed with the 2 ovens and also having...
I am impressed with the 2 ovens and also having the bottom drawer is a plus.
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