Customer Reviews for Samsung 30 in. 5.9 cu. ft. Flex Duo Double Oven Electric Range with Self-Cleaning Convection Dual Door Oven in Stainless Steel
- Flex Duo Oven cooks at two different temperatures simultaneously
- Dual Door provides total flexibility and energy efficiency
- Soft Close Door is whisper quiet
Customer Reviews
Dec 20, 2016
I have not had this range long so I am just now getting used to how to operate and the features. ...
I have not had this range long so I am just now getting used to how to operate and the features. So far I am pleased, I would recommend this range. It has a great look and we love the duo feature of the ovens. We have learned the hard way to adjust the temp a bit on the upper single oven. I have not been quite as pleased with how quickly my pans heat up to the correct temp. I feel though that perhaps it is more on my part than the workings of the range itself.
by
Apr 28, 2016
WOW
I just installed this stove and I am amazed. It is heavier than I expected so make sure you have help if you decide to install yourself. The stove looks and feels well built. The rapid boil feature works well. One note for double oven users: using the stove in dual oven mode does seem to cook food faster due to the small space of each oven. Like any small oven one needs to compensate for this and lower the time and heat setting approx. 15 degrees to avoid overcooking/ burning ones meal. One will need to experiment with this to get used to the smaller oven. With the oven divider out and using the oven in regular size, there isn't an issue with overcooking and /or needing to adjust the heat and time. Yes it is pricey but you get what you pay for with this unit. Very pleased with this stove. Got to rework cabinets as I had a 40 inch unit previously.
by
Mar 3, 2016
Beautiful with lots of functionality
I love my new range! It looks great in the kitchen and does everything I need. So far I have used the top oven to make cookies. I believe the two ovens and warming tray will be perfect for the holidays. I've used the stovetop for various sized pots and pans. I really like that the front right burner can be changed in size. Also the left burners can be used individually or all together. I've purchased a grill pan to take advantage of that feature. I still have a lot to check out. I did buy a book on dehydrating and plan to try that soon.
by
Customer review from Samsung USMar 1, 2024
Piece of junk
Bought in 2017, about 2 years after the red light stays on for the hot surface, 1 year later some digits are missing on the clock and keep flashing, then the oven door doesn't close properly so the light comes on and the heat started to melt our thermoplastic cupboards doors. Now 7 years later the convection fan was making a loud noise, so I unplugged it... Time to buy another one most certainly not samsung.
by
Response from SEA CareMar 1, 2024
Hi there,
I can't imagine the inconvenience the range has caused you. Let us help you with the range.
Here are links that can help you fix the range. Please carefully follow the steps and click the hyperlinks if needed.
Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed.
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung oven door will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01209248/
Samsung oven fan is making a noise, not working, or won't turn off.
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146907686 to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USFeb 22, 2024
More like samdung
Terrible product, finish is peeling, burner temp is impossible to regulate and after only 3 years the oven doesn't work.
by
Response from SEA CAREFeb 23, 2024
I just can't imagine what you went through because of the range's condition. Let's get you assisted to the best of our abilities, Jamandlam.
To help you with the burner temperature, we recommend following the troubleshooting steps below. You may also click on the hyperlink included for further assistance.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Below are proper cleaning tips to prevent further peeling from the range's exterior finish. Please also watch the YouTube video and click on the embedded links.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
It would be awesome if you could tell us more about the oven so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146883703, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USFeb 12, 2024
Samsung double oven.
I am not happy with this stove at all. As soon as warranty was up many things stopped working. Also does not seem to keep even temperature. One day I cook a banana bread and it's good, next time it dies not cook. Would not recommend this item.
by
Response from SEA CAREFeb 16, 2024
Hi there,
We care about the oven's cooking performance and are here to help.
To help rectify the oven's cooking efficiency, we recommend following the troubleshooting guide below.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I have also shared the manual to learn more about the recommended rack positions and their temperatures. Please read through pages 29-32.
User manual:
https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146859665, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USJan 13, 2024
Haven’t found anything good about it!
If there was an option for no stars that’s what I would give this range. Since there are only two of us in our household, I have always enjoyed having a double oven and being able to use the small uppper oven pretty much on a daily basis. It is a self cleaning oven, BUT You have to remove the large plate that separates the two ovens to self clean it. That separation plate is the bottom of the upper oven and is the part that needs to be cleaned the most!! So for the first time in 20 years, I’m having to buy oven cleaner and clean that separation plate. Also, even if you have the burners on low I have to set a timer to stir whatever I’m cooking every few minutes or it will burn right in the center.
One more thing that I really do not like you turn the oven light on but each time you open the oven door to check what you’re cooking the light goes out so you have to turn the light on again. Purchasing this oven was one of the biggest mistakes I’ve ever made.
by
Response from SEA CareJan 15, 2024
Hi Mema,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day,
-Ernest-
Customer review from Samsung USDec 26, 2023
9 years of aggravation...
We had this stove/range for 9 years and it literally died on Christmas Eve. Water boiled over while cooking and smoke came pouring out of the control panel, I smelled plastic burning, and then a few loud pops and it died. The entire electrical panel was fried.
You'd think with 9 years of service, I'd have given this a higher rating, but over the 9 years, 2 of the 4 burners boiled everything even when on LO setting. The bridge heated but the back burner never got as hot as the front so a griddle never cooked anything evenly - pancakes would burn in the front and be raw at the back. The oven was inconsistent - convection (which is supposed to cook things faster and more evenly) took twice as long as a normal bake cycle, I just stopped trying to use the setting. The thermometer never worked and would turn the oven off when it registered the programmed temperature - who cares that a turkey was still uncooked. So many issues with this oven...I would not recommend it.
9 years of aggravation but we had spent a lot of money on it, so we truly had to just wait for it to die. Having it finally kick the bucket on Christmas Eve feels a bit like a gift from Santa!
by
Response from Samsung CareJan 2, 2024
We understand your frustration about what happened with the range, LisaR.
We suggest contacting us via the options below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Customer review from Samsung USNov 25, 2023
Useless Product
This is my second Samsung in less than 10 years and it is crap. All the four knobs on my first range broke and Samsung quoted 80 dollars per knob. I bought another model thinking it was better than the first and it is the same problem. The knobs have started falling off in less than 3 years. I am also getting error message C-31 and I cannot open my oven. This product is useless. I will not recommend it to anyone or any of their product. Unfortunately, all my kitchen appliances are Samsung. Samsung, fix this mess and compensate your customers.
by
Response from SEA CareNov 27, 2023
Hello there,
We want you to have a working range to cook your favorite dishes. We are here to help.
If you are getting an error code c-31, please see page 51 under the "Information codes" section of the manual for more details on diagnosing this.
Manual
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
For the replacement of the range knobs and to check the availability and compatibility, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146569224) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USNov 17, 2023
Nice unit
Great unit. works well and we love the cooking 2 different things at once. Only drawback is the top oven door does not always open seems locked, so we have to open both doors.
by
Customer review from Samsung USJul 29, 2023
Amazing Range! Love the divided oven!
[This review was collected as part of a promotion.] Great Range! I love the choice of using either the top or bottom oven, or the entire oven…so convenient. Easy to clean stove top. I have always loved samsung’s devices and appliances, doesnt dissappoint!
by
Customer review from Samsung USApr 8, 2023
Piece of Dookie
Spent a lot of money on this piece of you know what. Top oven only burns or anything taken out is raw. No owner manual instructions on how to operate the oven optimally. Samsung does not make it easy to find a how to manual either. Talked with me propane guy and told me the pre heat temp should not take 15 minutes. Should only take about 5 minutes to come to temp. Basically I always cringe when I have to use it. Crap shoot on what will get cooked and what will not come out fine.
by
Response from Customer CareApr 13, 2023
Hi There,
We care about making your cooking experience as convenient as possible. Consider the following tips below to keep your range in optimal performance.
Whether your oven is too hot, not hot enough, takes too long to get hot, or food may not cook well, it can cause many issues related to the voltage. There are some simple things you can do to try to fix it.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
To run a calibration, kindly turn to page 36, pages 26-28 for the "recommended rack position and cookware," and pages 25-26 for the "Temperature setting guides" of the user manual for reference:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145665697, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USMar 13, 2023
Great, in theory only. Keep looking....
The top ALWAYS looks dirty unless you spend 30 minutes per day meticulously polishing it. I am not a clean freak by a long shot, but this thing is dirty looking. The electronics are janky, and the oven door sticks after you do the self cleaning. It is 2 years old, just outside of the warranty, and I've already had service here twice!
by
Response from Samsung CareApr 6, 2023
Hi Tom17,
We would love to make it easier for you to maintain the cooktop on this Samsung range model.
I have shared a Samsung link that will make it easier for you in cleaning.
How to clean and maintain the glass cooktop on your Samsung stove:
https://www.youtube.com/watch?v=b_dExUhgeus
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
I have also shared this model's user manual link below. Please turn to pages 44 - 45 for other cleaning steps to make it easier.
https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145642000 to help our team pull up your information.
Leo
Customer review from Samsung USJan 16, 2023
Self cleaning
i repeatedly try to turn on the self-cleaning, but there is no response. i do not know what is the reason. i press the self-cleaning button, but when i press the “start” button, there is no response to the command. is there a different method for this cooker than other cookers and other brands, or what is there?
by
Response from Samsung CareJan 23, 2023
We want you to enjoy using your unit at home, Raghad. We've shared some information about self-cleaning.
The control panel on your range or wall oven will lock if it is running certain functions, such as Self Clean, Twin Cooking, or Temperature Probe. Also, some controls are only available when using (or not using) other functions. Please check these links for details.
Self Clean or other buttons do not light up or respond, or the panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Dos and don'ts for using the Self-Clean oven feature | Samsung US
https://www.youtube.com/watch?v=CO3md9_f9FI
Please check this link to your user manual for details. Turn to pages 40 to 42.
https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145370782) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer review from Samsung USNov 2, 2022
Terrible trouble
We bought this oven 6 years ago and have had nothing but trouble. We keep getting an error code c-fo, it doesn’t heat up properly and occasionally the oven just starts up. It is by far the worst oven we have had. I will never purchase another Samsung appliance.
by
Response from Samsung CareNov 7, 2022
We value your effort in informing us about your experience with the range, Ally. Let's get your range on track!
To fix the oven's temperature, I recommend utilizing the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I have shared your model's user manual for information on the error code. Turn to page 51 for reference:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
You may also watch our youtube video to rectify the error code:
https://www.youtube.com/watch?v=N064z8CQ8XA
If you have further questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145118711, to help our team pull up your information.
Have a great day.
^Chrystel
Customer review from Samsung USOct 2, 2022
Space in the oven
i can not cook roast in the bottom oven because my pan is too tall. when i take the divider out the oven stops working. can i take the divider out? i get a dc code. since no instructions came with the iven i am lost. please advise
by
Response from Samsung CareOct 4, 2022
Greetings, Debra!
Thank you for reaching out. We are here to help with your Samsung range.
The oven has a removable divider that converts one range into two to cook multiple dishes at once, with a door that can adjust for the use of the top or entire oven.
I have sent the user manual for the Rack positioning instructions of the oven on page 27 and page 51 for the DC error code:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
Another information is about the Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
If you have questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144993812 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Customer review from Samsung USAug 26, 2022
Oven temperature control is very inaccurate.
after using for more than one year, we found out how inaccurate oven temperature is.
we did recalibrate per the instructions. it was 35 degrees out. our baked potatoes were cooking at 315 degrees. not 350.
everything we were cooking was not right.
popovers need to start at 450 for the first 20 minutes.
they never turned out right until we figured it out.
i do not recommend this product.
by
Response from Customer CareAug 31, 2022
Hi Billy,
Thank you for your review of our Samsung Range. We apologize for the unpleasant experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience for your issue with the oven temperature let me share this link.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144863925) and it will help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Customer review from Samsung USApr 21, 2022
Worst purchase ever
on my first try, the ovens did not reach temperature. i called and was told to use a different thermometer; went and bought a new one. same problem. after 6 months of cooking on a higher temperature, i was able to cook food in the oven. then i open the top door and the frame came out with it. the oven lights go on b themself. now it's out of warranty.
by
Response from Samsung CareMay 4, 2022
Hello gigi,
Thank you for bringing this to our attention. We appreciate you letting us know that the door frame in your Samsung range came with the top door when you opened it, and the oven lights went on by themself. We apologize for the inconvenience this has caused you, especially since it's a new one and you just had it for six months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE59J7850WS/AA
For the oven lights, you may change them by following the instructions on page 47 of the user manual.
https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf
Please visit samsungparts.com should you wish to purchase a new oven light.
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144470685
-Angelica
Customer review from Samsung USFeb 17, 2022
Terribly Disappointed with this Oven
The screen on our dual oven is nonresponsive on the right side. Glitchy at times on the left. There is a definite quality issue. We can not use the lower oven because sometimes it won't turn off! We usually love samsung products but boy is this ever disappointing. We bought it in May 2020, writing this February 2022.
by
Response from SamsungFeb 17, 2022
Hello, we completely understand how important it is to have your range working as it was designed. We are sorry to hear you are having these concerns. We would love to speak with you further about this. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144197077) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Jan 1, 2022
Worst oven I've ever owned
oven is 5 years old. over the past 2 years i have replaced , the display board, both temp sensors, and the main pcb with approved samsung parts after main pcb it worked for 6 months or so and it no failing againg to set temperature accurately in either upper, lower or single oven . tried a service call and the repairman said he would just replace the same parts i did. he has seen a lot of problems with samsung gas ovens.
if youre a baker and you think this dual opven is a good idea, run away!! its poorly designed
by
Response from Samsung CareJun 7, 2022
Hello Miles Tougeaux,
Thank you for reaching out. We appreciate you letting us know that you have replaced some of the parts on your Samsung range over the past two years. It fails to set temperature accurately in either upper, lower, or single oven. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when the oven on your Samsung range has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below contains information about calibrating your oven's temperature for reference.
https://www.samsung.com/us/support/answer/ANS00049012/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/NX58K7850SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144575799
-Angelica
Customer review from Samsung USDec 25, 2021
so disappointed
i would leave zero stars if i could. this is my third double oven stove. i loved the first two that i had in other homes. i read many, many reviews of this one before purchasing. nowhere did i see that the top oven only does convection, and the bottom oven cannot do over 375 degrees. for me, it is useless. i will take the divider out and use it as a single oven until i can find a true double oven. i had a single oven that worked fine, but wanted the double oven so that i could bake at two different temperatures. this does not do that. if you need to bake something at over 375 degrees, without convection, you have to use the whole oven. it was a very expensive lesson. hopefully, i will be able to sell it for a reasonable price.
by
Response from samsungcareDec 27, 2021
I get how you must feel about the range. I would like to thank you for leaving your feedback for us, so we can better our products and services. I was able to come across some troubleshooting steps that may assist you with its concern. Try heading over to the link below and let us know if this helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Customer review from Samsung USDec 20, 2021
Great Design, Horrible Product!
Black Stainless is a thin film put on over stainless steel & continues to peel off. 3 of the knobs broke. Several LED lights went out. The temperature is inconsistent. Sometimes "Bake 425" is actually Bake 450 or Bake 410.
by
Response from SamsungDec 21, 2021
Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. I am including a link to a helpful troubleshooting guide to support your concerns on the oven temperature (https://bit.ly/3J7qDOa). J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144001001) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Nov 14, 2021
Samsung Dual Oven Stove Top
I am so disappointed in this oven. I’ve only had it for 2 months and the stovetop and stainless steel scratches so easily! I have taken very good care of it, and it should not scratch so easily! I called Samsung and there is nothing they can do.
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Response from SamsungNov 15, 2021
Hello, we understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us. I am including a link to a helpful guide to assist you with cleaning and caring for the cooktop (https://bit.ly/3wLCVpG). In addition, here is a link to the warranty information on the range (https://www.samsung.com/us/support/service/warranty/NE59J7850WS/AA). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143883861) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Nov 12, 2021
Would not buy again
love the duo flex design. i was excited to be able to cook multiple things at one time. we purchased this along with our samsung refrigerator around september. my first large baking experience was thanksgiving. 8 hours in the oven and my turkey was still raw. we couldn't eat it. over the last year ive tried multiple times to cook different things using a food thermometer and oven thermometer. lower oven is consistently off by 25-50 degrees. upper oven is convection only so you cannot bake cakes or cookies. just quick items. its off by 20 degrees.
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Response from samsungcareNov 16, 2021
Something like that has happened similar to me, so I can understand how you feel. Have you tried calibrating the unit? This will often times help with cooking issues. Check out the link below. Thank you for your feedback. ^Pat
https://www.samsung.com/us/support/answer/ANS00049012/
Customer review from Samsung USNov 11, 2021
Really Bad Designs
first and foremost i have used this stove for over the past year and some change. there are a few design flaws and this makes it terrible period. 1. the door refuses to stay shut when double door is latched. used to when it was brand new and doesn't anymore. 2 warming drawer 100% useless would been better for storage aka reason why they made a new model. 3 oven lock design is complete garbage i have broke 3 micro switches that tells the computer when the door is completely unlatched or locked. the cam design of it literally is designed to brake the micro switch. also what i think is funny is that this complete setup has been discontinued and cannot get a replacement. so safety feature fails well this is a breaker for some people and well i will not get the new version.
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Response from samsungcareNov 15, 2021
I understand what you are going through. Thanks for leaving your feedback. It's always great to hear from our customers. You address some important concerns. I think this is a good idea to make our product better. Always happy to hear from our customers. ^Pat
Customer review from Samsung USOct 31, 2021
Broken LED after a few years
Ill never buy another samsung appliance, this broke (LED display) after 3 years, and the replacement parts are not worth it. Have 2 other samsung appliances which are failing as well (freezer ice buildup / diswasher not cleaning).
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Response from SamsungNov 1, 2021
Hello PittsburghDad, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143840816) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Oct 26, 2021
Bad design
the double oven is usless because everytime i try to use just the top oven it burns everything because it uses the broil flame even after selecting the bake option. the size of the upper oven places your food to close to the flame causing food to burn. my suggestion to samsung would be to eliminate the bottom storage drawer to make both upper and lower ovens larger. when testing oven temps both upper and lower were not even close to set temp. to make this oven work for anything i had to remove the divider and basically use it as a single oven. and i could have paid alot less for a single oven.
bad design, did not get what i thought i was purchasing.
do not waste your money on this bad samsung oven.
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Response from samsungcareNov 2, 2021
Thank you for your suggestion on the bottom storage drawer. If you are still experiencing issues with the temperature. Feel free to contact us by using the links below. I understand you are in a touch situation. ^Pat
Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143845297
Customer review from Samsung USOct 7, 2021
Disappointed...
I don't have many good things to say about the stove other than I like the big burner on the stove top. I was excited at the idea of having a split oven that I could cook multiple foods at different temps and times but turns out the oven cooks with hot air and none of my food cooks as quickly and doesn't get crispy. Its also quite annoying having so many small burners and only one large burner. I would not waste your money, just get a regular oven.
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Response from SamsungOct 7, 2021
We're sorry to hear that this range hasn't lived up to your expectations, Nicole. Samsung appreciates hearing our customers opinions and reviews like yours show us where we can make improvements in the future. ^Lo
Oct 5, 2021
Samsung 30" Double Oven Review
Excellent range. Highly recommend this model for anyone who's kitchen configuration does not allow them to install a double oven in the wall.
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Oct 3, 2021
Poor designed oven door
Problems with door jamming in relation to separator shelf. No guidance or solutions are offered by customer service. Remains inoperable until serviced
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Response from SamsungOct 4, 2021
Hello, I would have a hard time with that too. You are a valued member of the Samsung family and your experience matters to us. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143758885) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
