Customer Reviews for Samsung 22.5 cu. ft. Food Showcase French Door Refrigerator in Stainless Steel, Counter Depth
- Food Showcase Door gives you easy reach of key items
- Metal Cooling locks in cold, seals in freshness
- Sleek, built-in look enhances overall kitchen design
Customer Reviews
Feb 7, 2019
4 Star Review
Rating provided by a verified purchaser
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Response from SamsungFeb 3, 2021
Having the ability to peek inside your unit without opening the actual door is pretty cool. We appreciate you choosing Samsung. ^SuSu
Dec 18, 2018
The depth of the doors necessary to accommodate the showcase...
The depth of the doors necessary to accommodate the showcase feature means you have to have a bigger opening for the fridge to fit in or the fridge extends 4" beyond the counter. But the fridge is awesome!
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Nov 27, 2018
Limited space inside. Ice maker is slow and spills outside...
Limited space inside. Ice maker is slow and spills outside the cup. Would not recommend.
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Response from SamsungFeb 3, 2021
Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your experience. ^Bri
Nov 17, 2018
The worst refrigerator ever!!!!!!
I purchased this refrigerator two years ago and within the first year the ice maker stopped working. It was still under the one year warranty, so Samsung sent someone out to repair it. Now here we are two years and two months later and this refrigerator has completely stop work. It will not hold a temperature. I had a service repair service come and try to repair it. To no avail. All the inside panels were replaced but this still did not fix the issue. When I called Samsung the representative informed my warranty is up and there is nothing they can do help. This is very disheartening considering the price I paid for the refrigerator and the fact it only lasted a little over two years. I'm very disappointed in the durability and quality of the unit.
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Response from Samsung CaresMay 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USNov 6, 2018
Love it. The easy access shelves are sooo functional. Stainless...
Love it. The easy access shelves are sooo functional. Stainless in gorgeous. And counter depth is perfect for our kitchen. Not sure if I’d truly call it “fingerprint resistant “ though.
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Response from SamsungFeb 3, 2021
Hey JB, Samsung strives to achieve many great features, such as that sleek design look and functionality. Thank you for selecting Samsung to be a part of your appliance needs. ^SuSu
Nov 2, 2018
all around good
[This review was collected as part of a promotion.] I have had this a year and have no problems with it
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Customer review from Samsung USOct 23, 2018
Lovely fridge, if only it stayed lovely after the warranty ends. First it stopped staying cool, ...
Lovely fridge, if only it stayed lovely after the warranty ends. First it stopped staying cool, and had to pay a lot for a samsung technician to come out to tell me the problem, then tell me he didn't have the parts to fix it. So I had to pay him to come out AGAIN with the parts in hand to fix it. THEN the icemaker started freezing over to the point I have to thaw it monthly for it to produce ice. Google samsung ice maker issue. You'll see plenty of complaints there. I'm so regretting this purchase. Looks nice, but it's been a pain.
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Response from SamsungFeb 3, 2021
Thank you for bringing this to our attention. Your opinion matters to us!Your feedback helps to make the Samsung experience better for everyone!We appreciate you taking the time to share Your experience. ^Bri
Oct 16, 2018
Love it!...
Love it!
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Response from SamsungFeb 3, 2021
We love that you love it! Thanks for the 5 stars Camila. ^Bri
Sep 26, 2018
My fridge broke after less then 3 years and could not be repaired AND Samsung refused to replace it.
My fridge broke after less then 3 years and could not be repaired AND Samsung refused to replace it.
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Sep 16, 2018
Very disappointed with this appliance. Frequently ices over which affects the cooling fan and re...
Very disappointed with this appliance. Frequently ices over which affects the cooling fan and requires continual de-thawing. Ice maker is small and takes a while to re-fill. Also slow to dispense. The outside water function also shoots water out at such a high pressure it frequently rebounds out of the glass an onto the floor... and the person getting the water.
If you like getting soaked when you grab a quick glass of water, and you like taking the food out of your refrigerator every few weeks to de-frost/de-thaw it then this appliance is for you. Given the cost and hassle, I recommend NOT buying. I would not buy again and would not recommend to a friend.
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Response from SamsungFeb 3, 2021
Hello David, I understand that you would not recommend this refrigerator but I would be happy to turn this experience around for you. I have included some links that could be of assistance to you. Here is one for the issue with the fan freezing up: https://bit.ly/2xqauAe . Also here is a link to assist with the ice production: https://bit.ly/2o2uUKp . ^Michelle
Aug 16, 2018
Awful ice maker
The fridge itself is OK. Doesn't hold much but I suppose that is expected with a counter depth model. The ice maker on the other hand is terrible. We had one of Samsung's authorized repair companies out 4 times to try to fix it, the last time was even with a Tech Rep from Samsung, and they still cannot resolve the issues. It works for a while and then a month or so later reverts to making slushy ice along with constant dripping from the dispenser area. Every time, the same problem. Now Samsung tells us they will no longer cover the repair since the fridge is out of warranty. Well you never fixed the problem to begin with, had it been fixed properly when it was still under warranty none of this would be necessary. I imagine the problem could have to do with the fact that the actual ice maker unit is in the refrigerator section, not the freezer section. So some of that warmer air might seep in and melt the ice. I don't know, all I know is we have 4 Samsung TV's, and this Samsung refrigerator will be the last Samsung product we purchase. Their Customer Service (outsourced) is very poor as well.
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Response from Samsung CareAug 22, 2018
Hello there! I'm sorry to see that you have experienced this and I'd love to help you with that. For best performance, your unit should have the right temperature which is 0 ºF for the freezer and 37 ºF for the refrigerator. Verify if the water pressure is not low (water should dispense at a minimum of 6 ounces in under 10 seconds). Also, you can improve the ice maker production by following the steps on this link: https://bit.ly/2o2uUKp. If you need further assistance, get in contact with us through our social media channels:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Customer review from Samsung USAug 7, 2018
Very nice refrigerator! Lots of room and the easy to use showcase door is cool feature. Ice maker...
Very nice refrigerator! Lots of room and the easy to use showcase door is cool feature. Ice maker could be a little better but not terrible.
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Jul 24, 2018
I just got my refrigerator a couple of days ago,...
I just got my refrigerator a couple of days ago, but so far, it’s completely wonderful!!!
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Jun 30, 2018
We bought this fridge 7/17. While still under Samsung 1 year warranty, a part fell off of the do...
We bought this fridge 7/17. While still under Samsung 1 year warranty, a part fell off of the door hinge. We have been trying to deal with Samsung support for about two weeks now. They issued four orders to fix the problem, but they cancelled them. They have finally denied our claim because of “physical damage”. Customer support has either been rude, placed us on hold for up to an hour, and / or lied to us every time we called them. We have spent many hours dealing with this. Bottom line: Samsung does not honor their warranty and customer service is atrocious.
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Jun 13, 2018
ice freezer and fan in twin cooling unit freeze up.
ice forms near the fan on the twin cooling unit causing not enough air going to the ice making unit. When that happens ice that is made begins to melt causing water to come out when you call for ice, then ice will come out.
The fan in the twin cooling unit also makes a lot of noise because the fan blades are hitting ice that has formed in the unit. I have to unload the refrigerator, luckily I have another refrigerator in the garage and shut the Samsung off to let the ice melt, clean up the mess and turn it back on and move everything back in. Samsung is aware of this defect and I find I am not the only one with this problem. But, Samsung has chosen to ignore it as they have other issues that I've had with their appliances.
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Response from Samsung CareJun 23, 2022
Hello,
Thank you for reaching out. We appreciate you informing us that the ice forms near the fan on the twin cooling unit of your Samsung refrigerator, causing not enough air to go to the ice maker, then the ice begins to melt. The fan also makes a lot of noise. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide to check to understand the noises your Samsung refrigerator makes and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below contains information on what to do when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144629996
Thank you, and stay safe!
-Angelica
Customer review from Samsung USApr 24, 2018
Well when I received my refrigerator it had dents all...
Well when I received my refrigerator it had dents all over it Samsung said they would replace it and they picked a Thursday do to work conflicting Thursday we called Samsung back and changed Saturday 3 weeks later still no refrigerator Hope this Saturday
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Apr 10, 2018
It is a perfect counter depth fridge. Attractive look. Quiet.
It is a perfect counter depth fridge. Attractive look. Quiet.
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Jan 24, 2018
So far so good. maintains temperature, roomier than anticipated,...
So far so good. maintains temperature, roomier than anticipated, very quiet
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Jan 9, 2018
DO NOT WASTE YOUR MONEY **Google this item to see how after 3months it can break on you. We had t...
DO NOT WASTE YOUR MONEY
**Google this item to see how after 3months it can break on you.
We had this since Oct. 2015 is now Jan. 2018 the refrigerator is not cooling it has an error code
22-c . I can't say anything good about it, very dissatisfied it is a rip off by Samsung.
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Dec 12, 2017
So far so good, very happy with the refrigerator. ...
So far so good, very happy with the refrigerator. Was a little less satisfied with installation as they left all of the tape and plastic shielding on the appliance. I could remove most of it without trouble, however, it was especially hard to remove the plastic shielding from around the handles
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Dec 5, 2017
The refrigerator was delivered with a flaw in the...
The refrigerator was delivered with a flaw in the showcase door. We are working with Samsung repair who plans to put a new door on.once the part is in. Hopefully this fixes the gap problem.
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Nov 17, 2017
Do not buy this product!! Freezing Coil issue!!
This and many other Samsung models has issues with where the Coils are freezing causing load clunking fan noise. Do not buy it as Samsung will not support the product.
Lots of complaints online.
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Customer review from homedepot.caNov 9, 2017
Samsung icemakers have a design flaw that is non-repairable. Have had this one for three years a...
Samsung icemakers have a design flaw that is non-repairable. Have had this one for three years and numerous visits from the service technicians. Basically having an icemaker in the refrigerator compartment is problematic. They have not solved it yet. Look at other reviews before purchasing, not just the Home Depot reviews. Other than that, door in door was cool at the beginning and never used after about six months. But the space and overall layout of the refrigerator is very good for a counter depth refrigerator.
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Nov 7, 2017
SAMSUNG Showcase Refrigerator Model RF23HTEDBSR. After one year of use the ice maker drips water ...
SAMSUNG Showcase Refrigerator Model RF23HTEDBSR. After one year of use the ice maker drips water continuously, through the ice chute and then on the floor. We actually need to keep a towel in the tray to keep if from puddling. The inside of the ice maker has a huge amount of frost and quits making ice. I made adjustments Samsung suggested but no help. Called Samsung for help/service but they are awful. They actually told me to buy a backup refrigerator and turn off the new Samsung Showcase Refrigerator for 5 days to troubleshoot. Luckily I purchased the Home Depot Service Plan because SAMSUNG's "support" is completely useless. I had it serviced a few months ago and the service company already knew of the issue since it is apparently systemic. They put in a new ice maker, but same issues again. Can't put lipstick on a pig. It is doing it again and will need to be recplaced once more less than 6 months from the last time. Do not buy this refrigerator!! In fact i don't plan to buy Samsung again.
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Nov 3, 2017
I love this unit - when it works. We have had the unit for less than a year and the compressor ha...
I love this unit - when it works. We have had the unit for less than a year and the compressor has gone bad twice. Thankfully we still have our old unit in the garage.
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Oct 24, 2017
nothing but problems. ice maker is garbage. tech told us that there is nothing but problems with ...
nothing but problems. ice maker is garbage. tech told us that there is nothing but problems with samsung appliances. not even 2 years old.
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Oct 24, 2017
awesome delivery and install. unit is perfect...
awesome delivery and install. unit is perfect
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Oct 3, 2017
The refrigerator is very functional and good looking. I like...
The refrigerator is very functional and good looking. I like it so far!
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Oct 3, 2017
The refrigerator is exactly as advertised - very happy...
The refrigerator is exactly as advertised - very happy
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Sep 21, 2017
Don't buy
Baughn this unit a year ago. Ice maker keeps leaking and jamming up. Samsung reluctantly sent out a service guy who said it's a known problem with this unit. He fixed it and 4 months later, same issue.
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Response from SamsungMay 2, 2022
Hi Ba,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience to the refrigerator's icemaker keeps leaking and jamming up. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144462341
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience to the refrigerator's icemaker keeps leaking and jamming up. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144462341
Thank you for choosing Samsung. Have a great day.
-Trisha-
