After 3 months of using this grinder the hooper broke and i have not been able to find a replacement part. It also would not grind the amount based on the select amount....typically lower grind quantity. Inconsistent and cheap quality
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Response from Consumer Care Feb 11, 2021
We are sorry to hear that the bean hopper of your Mr. Coffee® Automatic Burr Mill Grinder, Stainless Steel broke. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333 or email us using this link: https://www.mrcoffee.com/on/demandware.store/Sites-mrcoffee-Site/default/Support-Show?cfid=contact-us.
Customer review from mrcoffee.com
Feb 2, 2021
Extremely easy to use
The grinder has multiple adjustments for coarseness of the grinds and the # of cups adjustment is calibrated perfectly with our coffee maker. Besides needing attention once or twice a year to clean out the burr, there is a no fuss no muss machine.
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Response from Consumer Care Feb 3, 2021
We are glad to hear that you find our Mr. Coffee® Automatic Burr Mill Grinder, Stainless Steel easy to use. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Mr. Coffee!
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Customer review from mrcoffee.com
Jan 14, 2021
4 years and still going strong!
Been using it twice a week in the summers (cold brew) and everyday in the winters and love this machine. Easy to choose what grind I want and easy to disasssemble and clean when changing coffee types. Highly recommend!
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Response from Mr. CoffeeFeb 11, 2021
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. Cheers!
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Customer review from mrcoffee.com
Dec 26, 2020
?
This is our second grinder, now going on our third. The body of the grinder fills up with ground coffee and it comes out the bottom. This grinder has to be at least 5 years old. The first grinder’s shaft broke, it was also very old and very used. Why are the grounds going into the stainless steel bottom? I want to avoid this with our third one...
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Response from Mr. CoffeeJan 6, 2021
We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
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Customer review from mrcoffee.com
Dec 22, 2020
The hopper broke off the base
This is the 3rd grinder to break in less than a year. The other 2 were put out by Cuisinart, so there's that, but to have the plastic hopper come off after normal use ... can someone please make a grinder that lasts more than a month?
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Response from Consumer CareDec 22, 2020
We are sorry to hear that your Mr. Coffee® Automatic Burr Mill Grinder broke. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Customer review from mrcoffee.com
Dec 13, 2020
Loved it until the hopper broke
The grinder worked great, but was useless once the bean hopper broke. Replacing just the hopper isn't an option.
There use to be several reviews stating they had similar issues, but it appears a lot of them have been removed....
Conclusion: you can expect to buy a new grinder every 2 to 3 years depending on how much you use it...eventhough it technically still works.
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Response from Consumer Care Dec 14, 2020
This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Customer review from mrcoffee.com
Dec 12, 2020
Grinds well...but no parts available!
The grinder works well but I just tried to get the hopper off of my brand new grinder to clean in and it snapped right off in my hands. Now on top of the less than 2 month old product purchase price I am left with a broken item and no replacement parts. Not happy right now
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Response from Consumer Care Dec 14, 2020
This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Customer review from mrcoffee.com
Dec 5, 2020
Works great, even after 5+ years
Bought this unit in Sept 2015 and have used it daily ever since. With COVID, it use has easily tripled. Only issue I have is, after 5 years of use, the grind chamber has broken and I cannot find any place that sells just that part - including eReplacement parts linked from this site.
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Response from Consumer Care Dec 14, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
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Customer review from mrcoffee.com
Nov 24, 2020
Good but after grind static...
Does a good job of grinding... issue is when attempting to remove the ground coffee from the hopper. Static make it messy to pour the grounds out. Always having to tap it to get it to release from the hopper.
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Response from Mr. CoffeeDec 2, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
We would love to make this right. Please give us a call at 1-800-672-6333 and we will be sure that all your inquiries will be accommodated accordingly. We look forward to assisting you!
Recommended
Customer review from mrcoffee.com
Oct 19, 2020
Good, Inexpensive Burr Mill
I've been using this mill for about 6 months, and it does a great job of grinding the tablespoon or so of beans that I need for my morning cup of coffee.
I don't like the lid that comes with the hopper, and the built-in brush is useless. I ended up with a trim paint brush that I use only for that purpose. Brushing all the nooks and crannies of that silly lid adds a couple minutes to my coffee routine daily.
It'd be nice if they could come up with a small burr mill, but I suppose that's not cost effective, right?
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Response from Mr. CoffeeDec 2, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
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Customer review from mrcoffee.com
Aug 23, 2020
Doesn’t grind fine enough for espresso
It’s an okay grinder, but it doesn’t grind fine enough for espresso. Tends to clog easily with greasy beans. Not the easiest grinder to clean clogs
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Response from Consumer Care DepartmentOct 23, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our Coffee Grinders were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-800-672-6333 Monday to Friday 9 AM to 5 PM EST or email us at mrcoffeeconsumercare@newellco.com and we will help you about your coffee grinder.
Customer review from mrcoffee.com
Aug 10, 2020
Great Burr Grinder
[This review was collected as part of a promotion.] I really like this grinder and they way it crushes the coffee beans. The flavor is much more enhanced, and the coffee tastes a lot better than with the prior regular blade grinder. This is a really good product
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Response from Mr. CoffeeDec 3, 2020
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. If there's anything that we can do for you, please do not hesitate to contact our customer care team at 1-800-672-6333. For your convenience, we are available Mon-Fri, from 9am-5pm, EST. Thank you for being part of Mr. Coffee!
Recommended
Customer review from mrcoffee.com
Aug 9, 2020
Amazing Product
[This review was collected as part of a promotion.] I love this product I use it every day to grind my coffee in the morning. I love how there is a little storage thing on the top for the beans and how I can just press a button and it grinds. Very useful product I highly recommend!
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Response from Consumer Care DepartmentDec 1, 2020
Thank you for your wonderful review. We work really hard to offer the best appliances in the best possible ways. We appreciate you taking the time to let us know what you think.
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Customer review from mrcoffee.com
Aug 5, 2020
Love this grinder.
We have had this for years. Have worn out two grinder blades.
Unhappy now because I cannot find another replacement grinder for it. Since this is still being sold there should be a replacement part for this.
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Response from Consumer Care DepartmentNov 30, 2020
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Mr. Coffee products. You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. Hope this helps!
Customer review from mrcoffee.com
Aug 1, 2020
Works great!
[This review was collected as part of a promotion.] I love coffee! I make coffee all throughout the day. I'm very pleased with this grinder. It’s a great value and works well. I love that I can get a perfect grind. It’s automatic and super easy to use. The coffee tastes great and it’s so convenient to be able quickly grind my coffee at home.
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Recommended
Customer review from mrcoffee.com
Jul 28, 2020
Works great!
[This review was collected as part of a promotion.] This coffee grinder just made my mornings easier. Being able to have so many options of grinds for coffee. My fiancé and I have different tastes for coffee so this is nice to use for our coffee machine that brews one cup at a time (optional). It’s easy to clean and works like a charm. Very happy with this product.
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Recommended
Customer review from mrcoffee.com
Jul 26, 2020
Coffee Time
[This review was collected as part of a promotion.] This coffee grinder is replacing one I have had for 13 years. Every time I would use the old one it would trip the circuit breaker. The amp draw was too high. The new one provides great results and has yet to cause GFCI issues. The grounds are consistent and it is easy to clean. I recommend it if you grind your own beans.
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Recommended
Customer review from mrcoffee.com
Jul 25, 2020
Terrific grinder
[This review was collected as part of a promotion.] I am really happy with this product. I love the convenience of having my own grinder. I love how it has the 18 custom grinds so I'm able to choose what ever I like. It is really easy to use too. I'd definitely recommend this to friends
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Recommended
Customer review from mrcoffee.com
Jul 23, 2020
Coffee grinder
[This review was collected as part of a promotion.] Very great product and I absolutely love the coffee that it produces!!! Tastes AMAZING and delicious!! As a coffee lover this is amazing and I’m absolutely in love with this product please please go get you one now!!
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Recommended
Customer review from mrcoffee.com
Jul 23, 2020
Great product
[This review was collected as part of a promotion.] This is a decent coffee grinder, it has 18 different grinds and it works great! We drink a lot of coffee and it really helps start our day so having a nice freshly ground coffee in the morning is fantastic. It's easy to use and easy to clean. I would recommend checking it out, especially if you are a big coffee drinker. It's small and compact but is strong and durable. Check it out!
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Recommended
Customer review from mrcoffee.com
Jul 23, 2020
Good product
[This review was collected as part of a promotion.] Happy with product as it has helped a lot and overal really really good product. Very satisfied and will recommend to friends and family. Not like cheap ones out there. Good product. You get what you pay for.
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for appreciating our product. We always make sure that we provide quality products that will be loved by our valued consumers like you.
Recommended
Customer review from mrcoffee.com
Jul 22, 2020
Nice product
[This review was collected as part of a promotion.] Good reliable product that I use every morning before work. I’ve been trying to figure the right amount of grounds I will need for the day so I don’t have too many leftover. I hope this product works for awhile I would definitely recommend it.
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for appreciating our product. We always make sure that we provide quality products that will be loved by our valued consumers like you.
Recommended
Customer review from mrcoffee.com
Jul 22, 2020
love it
[This review was collected as part of a promotion.] This is just what I been needing. I am able to grind any coffee been just perfect so I can enjoy the best coffee In a long time. it's well made not extremely noisy but not silent either. well worth the price if you live making super fresh tasty coffee then you need this. it's very well made and stylish as well. going to buy a couple of these for christmas gifts to my coffee lovers.
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for appreciating our product. We always make sure that we provide quality products that will be loved by our valued consumers like you.
Recommended
Customer review from mrcoffee.com
Jul 21, 2020
Totally Amazing!
[This review was collected as part of a promotion.] I've had a couple of these in the past but this one wow! All I can say is this one out does any ice ever had! So fast & easy to load & put in coffee pot! Very easy to clean, which I was worried about but was pleasantly surprised! I love i pick how fine or not I want the grounds! The variety is the best part! Highly recommended!
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for your wonderful review. We work really hard to offer the best appliances in the best possible ways. We appreciate you taking the time to let us know what you think.
Recommended
Customer review from mrcoffee.com
Jul 18, 2020
Yes so perfect
[This review was collected as part of a promotion.] I’m so happy with my new coffee automatic grinder. It makes making coffee an easier process. I can not get enough of this grinder. I went and got my mom one. I highly recommend this really. It is very useful.
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for your wonderful review. We work really hard to offer the best appliances in the best possible ways. We appreciate you taking the time to let us know what you think.
Recommended
Customer review from mrcoffee.com
Jul 17, 2020
Must have!
[This review was collected as part of a promotion.] I've always wanted to grind my own coffee beans because coffee just tastes different when its freshly ground. I have never took the leap because there were so many options. I am so glad I chose this one! It is easy to use and I like that it has different grind options.
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for your wonderful review. We work really hard to offer the best appliances in the best possible ways. We appreciate you taking the time to let us know what you think.
Recommended
Customer review from mrcoffee.com
Jul 16, 2020
Awesome coffee grinder
[This review was collected as part of a promotion.] I got my Mr coffee automatic silver Burr Mill grinder with 18 custom grinds about a week ago and this grinder is amazing. I have tried almost all the different grinds and the coffee does taste a little different for each one is absolutely amazing.
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Response from Consumer Care DepartmentNov 30, 2020
Thank you for your wonderful review. We work really hard to offer the best appliances in the best possible ways. We appreciate you taking the time to let us know what you think.
Recommended
Customer review from mrcoffee.com
Jul 15, 2020
Love it
[This review was collected as part of a promotion.] I received the Mr. Coffee Automatic Silver Burr Mill Grinder with 18 Custom Grinds to test and review. I like the fact that it has 18 customs grinds. That way I can grind my coffee the way I prefer it. It works very well. I enjoy try different grinds!
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Response from Consumer Care DepartmentDec 1, 2020
Thank you for your wonderful review. We work really hard to offer the best appliances in the best possible ways. We appreciate you taking the time to let us know what you think.
Recommended
Customer review from mrcoffee.com
Jul 15, 2020
Great coffee grinder!
[This review was collected as part of a promotion.] We love this grinder! It works so well. It’s so neat that it has so many different settings so that you can get your coffee exactly how you like it. It’s so easy to use and looks nice on our counter as well!
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Response from Consumer Care DepartmentDec 1, 2020
Thank you for your wonderful review. We work really hard to offer the best appliances in the best possible ways. We appreciate you taking the time to let us know what you think.
Recommended
Customer review from mrcoffee.com
Jul 15, 2020
Simple
[This review was collected as part of a promotion.] This is a easy, simple to use coffee grinder. The size isn't too big. So storing it is a breeze. It grinds the grounds to the perfectly. With 18 different settings to grind the grounds It's cool. It's not that loud. Pretty nice over all. I enjoy this a lot.
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Response from Consumer Care DepartmentDec 1, 2020
Thank you for your wonderful review. We work really hard to offer the best appliances in the best possible ways. We appreciate you taking the time to let us know what you think.